CustomerX
Elevating Customer Experience: Connection, Innovation and Excellence
RegisterTitle Sponsors
Media Sponsors
IN THE ROOM
40+ Executives
AT THE FESTIVAL
700+ Executives
121’s | ROUNDTABLES | PANELS | THINK TANK
Brands, Retailers & Marketplaces
Building meaningful connections, fostering loyalty, and delivering seamless experiences – today’s retail leaders know that exceptional customer experience is the key to standing out in a competitive marketplace.
Taking place for 1/2 a day (9.30AM – 12.30PM), CustomerX dives into the heart of what makes customers loyal, engaged, and connected to the brands they love. Through expert panels, followed by peer-led roundtables in a unique think tank format, you’ll gain actionable insights to transform your CX strategy and create unforgettable journeys for your customers.
Unlock the potential of AI and storytelling to deliver real-time, tailored experiences that resonate with customers
Join round table discussions and actively engage in our industry think tank to inform future industry thinking and practice.
2025 Speakers
Sponsors
Who Attends
Primary Attendee Titles
C-Level, Director, VP, Head or Manager of Customer Experience, User Experience, Marketing, Ecommerce, Digital, Growth, Customer Acquisition/Retention
40 Industry Executives
Multichannel Retailers, Brands DTC, Challenger Brands, Marketplaces
Sector Focused
F&B, Fashion, Beauty, Health, Lifestyle, DIY, Homeware & more
Sponsors
Roundtables
CustomerX takes place over ½ a day (9.30AM-12.30PM), in-person with 1 stream in panel & roundtable format. Attendees of CustomerX will gain exclusive access to the ConsumerX App.
Festival
Join us to celebrate the industry’s biggest innovations and strategies for success by signing up to attend any of the 6 events taking place on the same day, in the same venue.
Exhibition
Shift up a gear and meet the technology and solution partners at the RetailX Spring Festival who are at the forefront of retail, ready to support your next business goals. 1-2-1 meetings available.
Work With Us
A fantastic day at Retail Media X RetailX Events, the rooms were full of insightful talk tracks, refreshing keynotes and insights. I have lots of takeaways and thoughts to build on and as always, getting to see the wonderful European retail media community in one room and catch up with clients, colleagues and friends old and new is priceless.
A heartfelt thank you to RetailX, namely Ian Jindal, Rob Prevett and Shane White for inviting me to speak at the impressive Retail MediaX event yesterday. And a special shout-out to Claire Hennah, our brilliant moderator, who masterfully steered our discussion with her extensive industry expertise. It´s so exciting to be part of a transformative change: Retail Media is evolving from purely performance-driven advertising to sophisticated full-funnel solutions. This transformation enables brands to reach customers throughout their entire journey with relevant messaging that truly informs their purchase decisions. A highlight was discussing how Amazon’s advanced measurement capabilities, which go far beyond ROAS, help brands understand and optimize their advertising impact across the funnel – from awareness to conversion. The future of retail media is exciting, especially with AI innovations enabling advertisers of all sizes to achieve more with their resources. Thank you to the organizers for bringing together such an engaging group of industry leaders. It’s truly exciting to be part of this transformative period in retail media.
One year on from the last Retail Media X event, and this year’s was even bigger and better???? It was fantastic to reconnect with so many industry peers, colleagues, and friends! Congratulations once again to Hannah Rogers and the InternetRetailing team ????????
I found today’s Retail Media X event to be among the best yet. The content was truly stimulating and focused on progressing RM across the primary areas of the ecosystem. What made it even better was the networking! I had the chance to meet with many familiar faces and initiate new conversations. What more could you ask for?
Having chaired the panel on circularity at yesterday’s RetailX conference, I came away far more optimistic that the current change in the political climate has not stopped retailers large and small from continuing to make positive changes to the way they source products and help their customers recycle/repair/resell them when they are no longer wanted. Platforms such as Vinted have helped promote the idea of second hand buying, helping organisations such as Charity Retail Association to flourish.
Taken a full day to de-compress from RetailX. Fascinating to see how the size of the event has developed. For me what has kicked on were the amount of brands that attended this year vs last year although do agree with Jasmine Poke we are still light on CMOs :).
Great to represent De Agostini Collectibles at #SubscriptionX event yesterday. I’m thankful for the invitation to speak about the art of customer first marketing and success in the subscription economy, in which De Agostini is an industry leader. Some fantastic speakers throughout the day with lots of practical case studies and takeaways. Exciting to join a great line-up of multichannel retailers, consumer brands, and digital media leaders! Special thanks to Mark Pigou, Jodie Moore, Abi Spooner and all team.
What an incredible day at RetailX Events Amazon’s sellers summit in London! It was a little surreal seeing our Ecommerce Intelligence branding absolutely everywhere! I really enjoyed delivering our morning keynote on building the “success playbook for brands” focusing on being data lead rather than just guessing what is “best practise”.
I’m really looking forward to attending and speaking at the event! It’s an exciting opportunity to connect with industry peers, share experiences, and learn from each other. Can’t wait to dive into some engaging discussions and see where they take us
I can’t wait to meet fellow leaders to discuss big ideas and shared challenges when it comes to using data
I’m looking forward to connecting, engaging and learning with like-minded folks to discuss the opportunities and challenges we are facing in the industry.
I am excited to help inspire other people in the industry around how to maximise opportunity
A great event, it’s full of different retailers, marketplaces and brands
Looking forward to learning about trends across industries
In what is such an exciting time, I’m looking forward to joining fellow industry enthusiasts in talking over various topics
Very much looking forward to all things marketplaces and wider online retail topics
It is with great anticipation that I look forward to joining alongside esteemed multichannel retail and brand leaders to engage in insightful discussions, share perspectives, and collectively shape the future of the industry.
I am excited to join such a fantastic group of speakers and attendees to share ideas and explore the future of subscription commerce together
It has been a really busy, informative and an engaging gathering
The event has been very relevant, interesting and fun
Everyone was very friendly, engaged and the venue was great
Excited to share our journey and discuss the challenges multichannel retailers face in this subscriptions marketplace
This experience promises to be enlightening and productive. I am excited to share ideas and contribute to our collective growth and success
I think it has been an amazing event, it has been great from a social perspective and networking
Podcasts
