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CustomerX

CustomerX
May 14th 2025
133 HOUNDSDITCH | LONDON
In partnership with

Internet Retailing 37a54c22 6557 4957 Ab5e 6215b5ecd6dc

Elevating Customer Experience: Connection, Innovation and Excellence

Register

Title Sponsors

Building meaningful connections, fostering loyalty, and delivering seamless experiences – today’s retail leaders know that exceptional customer experience is the key to standing out in a competitive marketplace. 

CustomerX dives into the heart of what makes customers loyal, engaged, and connected to the brands they love. Through expert panels, followed by peer-led roundtables in a unique think tank format, you’ll gain actionable insights to transform your CX strategy and create unforgettable journeys for your customers.

 

 

Unpack how top brands are pioneering the next evolution in omni-channel strategy and creating frictionless, personalised journeys for customers
Understand the psychology behind customer loyalty and learn how to build emotional connections that last
Discover how gamification, rewards programs, and proactive feedback loops can drive engagement and retention

Unlock the potential of AI and storytelling to deliver real-time, tailored experiences that resonate with customers

Join round table discussions and actively engage in our industry think tank to inform future industry thinking and practice.

Learn From People Who Do What You Do

A problem shared is a problem halved. This is a closed-door event, operating on Chatham House Rules. This is your opportunity to build your network and engage in frank exchange with like-minded leaders in the retail industry. .

Previous Sponsors

Imagino CNX
Adobe
Emarsys

Who attends

MULTICHANNEL RETAILERS
BRANDS/DTC
CORPORATES & PUREPLAYS

In the Room
C-Level, Director, VP, Head or Manager of CX, UX, Insights, Brand, Strategy, Loyalty, Marketing, Digital

40 Industry Executives
Multichannel Retailers, Brands, DTC, Pureplays & Corporates

Sectors
Fashion, Beauty, Grocery, FMCG, Luxury, DIY, Health F&B & more

Previous Sponsors

ASDA
Tesco
Ocado
Kellogg’s
Unilever
Barilla
John Lewis
Nike
Decathlon
Ferrero
M&S
Harrods
Currys
FitFlop
Lego
Farfetch
Space NK
JD Sports
Diageo
Deliveroo
New Look
Adidas
Pepsi
Apple
I’m really looking forward to attending and speaking at the event! It’s an exciting opportunity to connect with industry peers, share experiences, and learn from each other. Can’t wait to dive into some engaging discussions and see where they take us
COOP
Head of Loyalty Rewards & Retail Media
I can’t wait to meet fellow leaders to discuss big ideas and shared challenges when it comes to using data
THE TIMES
Head of Subscriber Engagement and Retention
I’m looking forward to connecting, engaging and learning with like-minded folks to discuss the opportunities and challenges we are facing in the industry.
BAT
Head of Digital & Omni Channel
I am excited to help inspire other people in the industry around how to maximise opportunity
UNILEVER
Global Brand Engagement Director Rexona/Sure
A great event, it’s full of different retailers, marketplaces and brands
BOOKING.COM
Global Product Marketing – Generative AI
Looking forward to learning about trends across industries
PELOTON
Development Director
In what is such an exciting time, I’m looking forward to joining fellow industry enthusiasts in talking over various topics
OCADO
AdTech & Data Partnership Lead
Very much looking forward to all things marketplaces and wider online retail topics
CHARLES BENTLEY
Ecommerce Director
It is with great anticipation that I look forward to joining alongside esteemed multichannel retail and brand leaders to engage in insightful discussions, share perspectives, and collectively shape the future of the industry.
FLACONI
Vice President Supply Chain
I am excited to join such a fantastic group of speakers and attendees to share ideas and explore the future of subscription commerce together
BEER52
CEO & Co-Founder
It has been a really busy, informative and an engaging gathering
KELLOGG’S
Digital Commerce Development Director
The event has been very relevant, interesting and fun
AUTOTRADER
Commercial Director
Everyone was very friendly, engaged and the venue was great
SURREAL
Creative Lead
Excited to share our journey and discuss the challenges multichannel retailers face in this subscriptions marketplace
SPECSAVERS
Subscriptions Product Owner UK&I
This experience promises to be enlightening and productive. I am excited to share ideas and contribute to our collective growth and success
SONS
Head of Marketplaces
I think it has been an amazing event, it has been great from a social perspective and networking
NOVELLO PRODUCTS
Founder

Roundtables

ConsumerX takes place over ½ a day (9.30AM-12.30PM), in-person with 1 stream in roundtable format. Attendees of ConsumerX will gain exclusive access to the ConsumerX App.

Awards

Join us as we celebrate the Retail industry’s best technology innovations, retailers and brand campaigns over a seated dinner, drinks and an evening of entertainment.

Exhibition

Shift up a gear and meet the technology and solution partners at the RetailX Spring Festival who are at the forefront of retail, ready to support your next business goals. 1-2-1 meetings available.

Work With Us

RetailX Events

ConsumerX Opportunities

Podcasts

SubscriptionX Podcast 2024 Episode 1 – Victorinox
Retail MediaX Podcast 2024 Episode 1 – Asda
ChannelX 2024 Podcast – Connected Commerce Operations – Linnworks
SubscriptionX Podcast 2024 Episode 2 – Jomo Club
Retail MediaX Podcast 2024 Episode 2 – ASOS
ChannelX 2024 Podcast – Selling across 20 channels – Charles Bentley