14–15 October 2026 · Olympia London, London Back to RetailX

London

Where Industries and Technology Collide to Monetise the Customer

CustomerX is THE event re-defining how industries connect, collaborate and compete for customer attention. Meet the people who make, move and grow markets — and shape the next chapter of commerce.

When
14–15 October 2026
Where
Olympia London · London · United Kingdom
5,000+
Commerce Leaders
120+
Tech Suppliers
100+
Speakers
1,000+
Hosted Meetings

Meet the line-up

Speakers

Senior leaders from across retail, brands and the platforms shaping commerce media.

Plan your day

Agenda

Sessions, times and speakers — synced live from the event programme.

Tuesday, 13 October 2026

  1. 09:3010:30
    Changemakerkeynotesponsorable

    Friday Night Is the New Mall: Owning the Night-In Economy

    • Claire PointonManaging Director/EVP UK & Ireland, Just Eat
    • Richard BrantSenior Director, Advanced TV, Strategy & Partnerships, Vevo
    • Ian JindalIan JindalFounder, CustomerX
  2. 10:0011:00
    Commerce Mediapanelsponsored

    The Long Tail: How can Commerce Media Networks tap into SMB and Challenger Brands

    • Tom RainerHead of Growth, DEBENHAMS
    • Adrienne RowlandSenior Manager Retail Media EMEA, WELLA
    • Reetam GhoshDirector of Products, Ads Effectiveness, Delivery Hero
  3. 10:0011:00
    CommerceAIpanelsponsored

    The AI-Empowered Customer

    • Pinki ChoudhuryChief Product & Data Officer, Roman
    • Kirsten ThiesChief Customer Officer, Joseph Jospeh
    • Ian MacFarlaneGlobal SEO Lead, H&M
  4. 11:0012:00
    CommerceAIpanelsponsored

    AI in Commercial Teams

    • David NorrisChief Growth Officer, Holiday Extras
    • Tim LawlessDigital AI Enablement Lead, E.ON Next
    • Dave HarrisonGlobal Director of Data & AI Stewardship & Delivery, Mars Snacking
    • Charlie BellSenior Director of Solution Engineering, Contentful
  5. 11:0011:25
    Changemaker

    Keynote Fireside Chat: Operating in an Always On Commerce Economy

    • Caroline BatesGrocery and New Verticals Director, Just Eat
  6. 11:0012:00
    Commerce Mediapanelsponsored

    Commerce Media Structures: The Good, Bad and the Ugly

    • Nick EastHead of Retail Media, Europe, MARS PET NUTRITION
    • Tom BlanchardSenior Manager - Retail Data & Monetisation, KINGFISHER
  7. 11:0011:20
    Gatewaykeynote

    Keynote Building Customer Led Growth Across Commerce, Platforms and Service Providers

  8. 11:3012:15
    Changemakerpanelsponsored

    Panel Discussion: Building Connected Loyalty Ecosystems: How Travel, Hospitality, Retail and Rewards Partners Create Shared Value

    • Sophia LabanLoyalty Manager, Eurostar
    • Fiona Greggains PerksVice President - Loyalty Consulting, Collinson Group
  9. 11:3012:15
    Gatewaysponsorable

    Panel Building Resilient Cross-Company Customer Journeys

    • Richard PashChief Customer Officer, UK & EMEA, Zurich Insurance
    • Peter FreemanGlobal Head of Retention & CX, Hairburst
    • David HawksworthCustomer Engagement Director, Autotrader
  10. 12:0013:00
    Commerce Mediapanelsponsored

    The Consumer Behaviour Reset

    • Kelechi UdeozorSenior Manager, Global Connected Commerce, Church & Dwight Co., Inc.
    • Nur EralE-com Experience Lead, Clorox Group
  11. 12:0013:00
    CommerceAIpanelsponsorable

    AI for Operational Advantage

    • Pooja AdigaSenior Director, Commercial Business, Wella
    • Alex AparicioLead Data Scientist, AI & Innovation, Pandora
    • Nataly QuinnHead of Change & Tech Adoption, Holland & Barrett
  12. 12:2012:40
    Changemakerkeynotesponsored

    Keynote: Owning the ‘Moment of Choice’ in the Cross-Platform Journey

  13. 12:2012:40
    Gatewaykeynotesponsored

    Keynote Working Together to Overcome the Pitfalls of Multi Touchpoint Transaction Competition

  14. 13:4514:05
    Gatewaykeynotesponsorable

    Keynote Making Personalisation Work Across Platforms, Retail and Service Environments

  15. 13:4514:05
    Changemakerkeynotesponsorable

    How AI is Reshaping Commerce and Cross-Sector Partnerships

    • Giulia YangGrowth & Partnership Manager, TikTok
    • Naomi DaviesFounder, NMD Marketing
  16. 14:0014:50
    Customer Experiencepanelsponsorable

    The new Economics of Loyalty

  17. 14:0014:50
    Marketplacespanelsponsorable

    **Marketplaces, Social Commerce and Winning the Next Generation of Consumers **

    • George RobinsonManaging Director, SoSweet
    • Herculano RodriguesHead of Multi-Category GBS, TikTok UK
    • Yana SirenkoEU Channels Marketing Lead, Samsung Electronics
    • Chris DawsonEditor, ChannelX
  18. 14:1014:55
    Gatewaypanelsponsorable

    Panel Retail Media as a Cross-Sector Commercial System

    • Ian BlackManaging Partner, Head of Retail Media, Publicis Media
    • Sam EdsHead of Sales, Trainline Media, Trainline
  19. 14:1014:55
    Changemakerpanelsponsorable

    Panel Discussion: Beyond the Wearable - Turning Personal Data into Everyday Customer Relationships****

    • Leila ThabetCommercial Director, Holland & Barrett
    • Michelle RipleyIT Director, Third Space
    • Matthew DijkstraChief Customer Officer, Vitality
    • Naomi DaviesFounder, NMD Marketing
  20. 14:5015:40
    Customer Experiencepanelsponsorable

    Ahead of the Customer: Closing the Gap Between AI Deployment and Customer Trust

  21. 14:5015:40
    Marketplacespanelsponsorable

    **Winning in Crowded Marketplaces: Building Brands Customers Choose**

    • Leanne OddyDigital and International Lead, Anne Summers
    • Anthony DaweSenior E-Commerce Manager - EU, Lansinoh
    • Chris DawsonEditor, ChannelX
  22. 15:0015:45
    Gatewaypanelsponsored

    Panel Turning Content into Transactions

    • Somesh DwivediGlobal ECommerce Director, ESSITY
    • Flora KongManaging Director, Dentsu X UK
    • Anna AvedisyanGlobal Marketing Director, Moonbug
  23. 15:0015:45
    Changemakerpanelsponsorable

    Panel Discussion: From Brand Disruption to Commercial Impact – The Unlikely Link Between Lebara, Monzo and Hastings Direct

    • Charlotte FordBrand, Content & Partnerships Senior Director, Monzo
    • Tom DaniellChief Marketing Officer, Hastings Direct
    • David ClydeGroup Brand Director, Lebara
    • Parry JonesCEO, The Specialist Works
  24. 15:4016:30
    Customer Experiencepanelsponsorable

    Making the Commercial Case for Customer Experience

  25. 15:4016:30
    Marketplacespanelsponsorable

    Marketplaces as a Growth Driver

    • Christina StoreySenior Social Commerce Manager, Harper Collins
    • Nur EralSenior E-commerce & Omnichannel Experience Leader, The Clorox Company
    • Chris DawsonEditor, ChannelX
  26. 15:5016:35
    Changemakerkeynotesponsorable

    Airports as the Ultimate Commerce Junction

    • Justin ReidSenior Director of Global Partnerships Solutions, Tripadvisor
    • Julie WhiteChief Comercial Officer - Europe & North Africa, Accor
    • Rae GibsonGlobal Brand Director - Global Power Brands, Travel Retail, Pernod Ricard
    • Ian JindalIan JindalFounder, CustomerX

Wednesday, 14 October 2026

  1. 09:3010:30
    Changemakerkeynotesponsorable

    The Always-On Fan Economy

    • Amanpreet SinghSenior Director, Unilever
    • Marek BorowikDirector of Fan Engagement and Event Experience, SailGP
    • Chrissie HoolahanSenior Director, Content and Creator Partnerships, DAZN
    • Merve BasciGeneral Manager UK & Ireland, Uber Eats
    • Ian JindalIan JindalFounder, CustomerX
  2. 10:0011:00
    Commerce Mediapanelsponsored

    How AI is Reshaping Commerce Media from the Inside Out

    • Christoph NobisDirector Advertising, Rohlik Group
    • Markus VonesDivision Manager Sales & Account Management, OTTO Advertising
    • Faizan ShabbirHead of Internal Retail Media EU, Wayfair
  3. 10:0011:00
    CommerceAIpanelsponsorable

    AI and Business Model Reinvention

    • Simon SwaneCommerce Director, Karo Pharmaceuticals
    • Hélène TradGroup Retail Media & Data Monetisation Director, Kingfisher
    • Charlotte MunroGlobal Product Marketing and AI Product Development, Booking.com
  4. 11:0012:00
    Commerce Mediapanelsponsorable

    In-Store Retail Media: Underinvested, Underloved, Undervalued

    • Christian Tofte SkaarudHead of Media & Retail Media, COOP NORGE
    • Michelle DaintyShopper Marketing Director, UK&I, PLADIS
  5. 11:0011:20
    Changemakerkeynote

    Fundamentals First: Building the Organisational Muscle for Always-On Commerce

    • Veronika KryuchkovaGlobal Head of Capability Building, Reckitt
  6. 11:0012:00
    CommerceAIpanelsponsorable

    Navigating AI Risk, Trust, and Governance

    • Andi Cao-McAleerHead of Data & AI Governance, Financial Times
    • Sarah MatthewsGroup Responsible AI Manager, The Adecco Group
    • Aysara YusupovaHead of Digital Channel Solutions Europe - Transaction Banking, Standard Chartered
  7. 11:0011:20
    Gatewaykeynote

    Keynote Breathing Life Into Journey Based Growth Across Connected Sectors

    • Ian PlummerChief Customer Officer, AUTOTRADER
  8. 11:3012:15
    Gatewaypanelsponsorable

    Panel Subscription Economy Lessons from Media & Entertainment

    • Ammar QureshiDirector of CRM, BABBEL
    • Sally HunterDirector of Supporter Experience, The Guardian
    • Helen WardVP of Growth at Marquee TV, Marquee Arts TV
  9. 11:3012:15
    Changemakerpanelsponsorable

    Panel Discussion: **Connected Commerce Beyond the Initial Booking: Friction-Free Integration of Value Added Service**

    • Ian ChambersDigital Director, EasyJet & EasyJet Holidays
    • Joanna MontgomeryHead of Digital (Product and eCommerce), Butlin's
    • Kate MitchellHead of Product- Customer Digital Experience, Forge Holiday Group
    • Jamie HancoxFounder, Buying Time
  10. 12:0013:00
    CommerceAIpanelsponsored

    Commerce 2030: What the Trailblazers are Betting On

    • Anca IordanescuVP, Engineering and Store, IKEA
    • German Faraoni HeidenreichGlobal Director – Data and Share Services, Reckitt
  11. 12:0013:00
    Commerce Mediapanelsponsorable

    Joined-Up Media Planning: Stop Selling Channels. Start Planning Campaigns

    • Parweez MulbocusHead of Commerce, OMD EMEA
    • Emma HouslanderGlobal Retail Media Lead, MARS PET NUTRITION
    • Jon CornishMedia Innovation Lead, Coop Media Network
  12. 12:2512:45
    Gatewaykeynotesponsorable

    Keynote Bringing Cross-Industry Operational Decision-Making to Life

  13. 12:2512:45
    Changemakerkeynotesponsored

    From Passive Scrollers to Active Buyers: How Sephora Bridges the ‘Experience’ Gap

    • İrem IşıkHead of Marketing, Storyly
  14. 13:4514:05
    Changemakerkeynotesponsorable

    Keynote Identity as Shared Commercial Infrastructure

  15. 14:0014:20
    Gatewaykeynotesponsored

    Keynote When Ocado Hooked up with Tesco to Link AI & Robotics to Better Customer Experiences

  16. 14:1014:55
    Changemakerpanelsponsorable

    Panel Discussion: Capturing Impulsive Action in the Multi-Screen Economy

    • Sam EdsHead of Sales, Trainline Media, Trainline
    • Patrick Boyce-AppsHead of Marketing, Entain (Ladbrokes & Coral)
  17. 14:3015:15
    Gatewaypanel

    Panel Discussion: Getting Customer Experience Transformation Right: What the Evidence Actually Shows

    • Aswin PeterSenior Product Lead - Customer Experience & Product Strategy | Payments & Open Banking Innovation, BRITISH GAS
  18. 15:0016:00
    Changemakerkeynotesponsorable

    Placemaking and Cross-Sector Opportunities

    • Zerritha BrownHead of Culture, Camden Council
    • Kaia CharlesTown Centre Manager , Directorate of Place and Growth, Woolwich & Royal Borough of Greenwich
    • Ian JindalEditor-in-Chief, RetailX

On the floor

The Experience

The Programme

From cross-sector collisions on the Supernova Stage to the tactical blueprints of the Learning Labs — discover the operating system that defines the programme.

Programme Overview →

Hosted Meetings

Guaranteed meetings with qualified buyers — targeted, timed and professionally arranged on your behalf.

Find out more →

The Experience

Across five main stages, four immersive workshops and a packed show floor, discover the strategies, partnerships and technologies driving the next decade of customer-centric growth.

Find out more →

The experience

Why Attend

Big Ideas on Stage

Hear from leaders shaping the future of retail media with fresh insights, success stories, and bold predictions.

Real Connections

Meet brands, retailers, agencies, and tech leaders — the people you want to work with, all under one roof.

Energy & Inspiration

This isn't your average conference. Expect a festival atmosphere, buzzing conversations, and takeaways you can use the very next day.

Ready to take centre stage?

Join the brands, retailers and platforms shaping retail media — secure your place before passes sell out.

Partners

Sponsors

The organisations powering CustomerX 2026.

Headline Sponsor

Panel Sponsors

Report Sponsors

Partner with us

Sponsorship Options

Flexible packages built around your goals — from category leadership to direct pipeline.

Thought Leadership

Thought Leadership

Own the stage. Keynotes, panels and content that position your brand as the category authority.

Brand Awareness

Brand Awareness

Be unmissable. High-visibility branding across the venue, programme and digital channels.

Lead Generation

Lead Generation

Fill the pipeline. Curated meetings, hosted sessions and qualified introductions with buyers.

Why Sponsor

  • Direct access to senior, in-market decision-makers
  • Association with the leading retail media event
  • Measurable pipeline and brand outcomes
Request the Sponsorship Pack

In their words

What people say

I don't see where we sell as being either within four walls or a digital platform. Consumers may discover a brand on social media or in a store — there are so many entry points. How do you make sure you retain them through the journey?
Stéphane de La FaverieCEO, Estée Lauder
I think every organisation needs to think about a new way of connecting to the new generation of customers.
Mohsen GhasempourGroup AI Director, Kingfisher
A fantastic day, perfectly balanced between innovation, insight and meaningful connections. The roundtables stood out, delivering highly relevant content and sparking great conversations.
Maryke BothaB2B Technology Marketing, Epsilon

Stay in the loop

Programme updates, speaker announcements and early-bird passes — straight to your inbox.