External AI: The AI-Empowered Customer

03 Jun 2026
Commerce AI Summit

AI in the Hands of the Customer:  Adapting to New Consumer Super Powers 

What is my customer doing with AI and how should I respond? 

Explore how consumers armed with the latest in AI- search agents, social discovery, and autonomous shopping tools are fundamentally shifting the relationship with retailers and brands.

How are retailers adapting their sites and processes for tools and behaviours that are driven externally and beyond their control? 

30 minute Panel Discussion
30 minute Roundtable Session

Moderator
James Hirst
James Hirst, Founder - THE INTELLIGENT BRIEF
Speakers
Pinki Choudhry
Pinki Choudhry, Chief Product and Data Officer - ROMAN
Leticia Perez
Leticia Perez, EMEA eCommerce Manager - TOMS
Emmanuelle Gounot
Emmanuelle Gounot, VP of Customer Success - COMMERCEIQ

Sponsored by:

Commerce IQ