Abi Spooner is Strategy Partner at Atlas, specialising in customer behavioural data analysis, forecasting and strategic planning and pricing strategies, alongside delivering specialist subscriptions marketing training.

Abi worked as Customer Strategy Officer at Dennis and Future, and Chief Customer Officer at Dennis, where she created profitable customer-first strategies to drive acquisition, efficiency and yield across The Week globally and the launches of The Week Junior in the UK and US. At the recurring revenue growth consultancy Atlas, Abi has worked across media businesses like New Scientist, the London Review of Books and Fundstrat focusing on forecasting and LTV. 

A highly skilled data storyteller, Abi makes complex analysis accessible and understood, from the board room to marketing teams and the wider business. She is at her happiest creating LTV models and believes creativity really can (and probably should) start with a spreadsheet.

Victoria Cozens is the co-founder of Perky Blenders, an award-winning specialty coffee company based in East London. Launched in 2015 with her husband, Adam, the business began as a modest set-up roasting quality coffee from their home and serving and selling coffee at local events and markets in Waltham Forest. Their unwavering focus on quality and community quickly earned them a loyal following, which led to the move into a dedicated Roastery, the growth of their online coffee subscription service, supply to over 100 wholesale partners, and the opening of six retail stores — including two in collaboration with partner brands.

Before founding Perky Blenders, Victoria spent a year on the Isles of Scilly working for a family owned flower farm, picking, packing and sending floral gifts around the UK, while there she also helped launch an inter-lsland floristy service which including bouquets for special occasions and wedding flowers. On her return to the mainland she spent 10 years working IT Customer Service Delivery at two of the largest lawfirms in London. Her decision to transition into entrepreneurship was driven by a desire to find greater flexibility and better balance between her professional life and family commitments — a principle that has gone on to shape Perky Blenders’ inclusive, family-friendly company culture.

Perky Blenders is known for its down-to-earth approach to specialty coffee, aiming to make the experience accessible by offering personalised, jargon-free choices for all customers.

Victoria is also a passionate advocate for women in business and community collaboration. She plays an active role in local networking initiatives and supports projects that champion female entrepreneurship, particularly in the Walthamstow area. Her involvement with several community groups reflects her commitment to creating a supportive environment for emerging small businesses.

Through her work with Perky Blenders, Victoria Cozens showcases how purpose, community spirit, and a strong focus on quality can fuel the growth of a successful, independent, family-run business in the competitive world of coffee.

Timo Boldt is the CEO and Founder of Gousto, the data-driven recipe box company with a vision to become the most-loved way to eat dinner. Since exchanging life in finance at the age of 26, to follow his passion for food, Timo’s leadership has taken Gousto on an incredible journey, creating an industry-leading customer proposition, all whilst being laser focused on the business’ purpose to have a positive impact on people and the planet. As a result, the recipe box became B Corp™ certified in 2021. Timo was named EY’s Entrepreneur of the Year 2022 for his innovative approach to technology, sustainability, and a people-first culture.

Daljit Bamford joined Bento in February 2022, having worked in the technology sector for over two decades. Her previous roles as Chief Customer Officer (In Salesforce UKI and Tenth Revolution Group) saw the Oxford graduate work with senior leaders across the business spectrum to help them transform their companies. Now, in Bento, she is helping subscription first, e-commerce businesses unbox success with Gousto’s tech.

Shaun joined Gousto in 2015 after working at Amazon Web Services where he led the UK retail practice, helping customers to adopt cloud technologies. In his role as Gousto’s CPTO, Shaun is responsible for overseeing all aspects of technology across the business, keeping a clear focus on the customer experience, whilst driving organisational growth and innovation.

With over two decades of leadership experience in the Microsoft ERP space with focus on
retail, distribution, professional services and finance, Bjorn Kuijt is a distinguished specialist in the Subscription Economy, driving the operational and financial transformation of recurring revenue businesses in Retail, Media & Publishing, SaaS and IT Services. His proven track record in aligning technology with customer needs no matter the size or scope has solidified his reputation as a respected industry figure in the subscription space. As the VP of Product at Bluefort, Bjorn has excelled in strategically advancing Bluefort’s best of breed subscription management product, LISA Enterprise, to empower recurring-revenue based enterprises to scale with ease, boost revenue, cut costs, and transform their customer journeys.

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

Mark Scott is a serial entrepreneur, investor, and mentor with a track record of building and scaling businesses from the ground up. As the founder of Bella & Duke, he transformed the company into a £30M+ turnover brand, pioneering the raw pet food movement in the UK. His leadership helped redefine pet nutrition, focusing on health, longevity, and transparency.

With a deep passion for entrepreneurship, Mark has built and exited multiple businesses, leading sales teams and driving high-growth ventures. He has been recognised as an EY Entrepreneur of the Year and serves as an Entrepreneur in Residence at Edinburgh University, where he helps aspiring founders navigate the challenges of scaling a business.

Beyond business, Mark is focused on personal growth, energy work, and community-building. Through his latest venture, Torus Tree, he is creating a centre for holistic healing, personal transformation, and empowerment. He believes true wealth is measured not just in financial success but in the impact we have on others.

Mark is passionate about challenging the status quo, inspiring others to step outside their comfort zones, and proving that business can be a force for good.

Shakti Bharath is the Vice President of Solution Consulting at Chargebee, where she leads teams in delivering tailored solutions that empower businesses to optimize their subscription management and revenue operations. With a strong foundation in data analytics, business strategy, and customer-centric problem-solving, Shakti helps organizations navigate complex challenges and achieve scalable growth. Her expertise lies in aligning technology and business needs to drive impactful outcomes.

Bram Steijns is a Growth Product Manager at Cafeyn, specializing in driving product innovation, user engagement, and business growth. With expertise in product management and data-driven strategies, he focuses on optimizing user experiences and delivering impactful solutions.

Kris has been working in Technology and Business Change for over 25 years. In the 9 years since joining Specsavers he has been the Technology lead in the journey to transform Specsavers subscription service, used by our 1.2 million subscribers, from a 30 year old bespoke, in-house legacy platform to a modern cloud based SaaS solution. 

Away from work Kris and his family live on the south coast where he spends time with his young son, follows the (mis)fortunes of Southampton FC and drinks the occasional craft beer. 

Marie is a marketer with over 20 years of experience in building commercially impactful, customer-centric marketing strategies and high-performing teams.

She is currently the Director of Customer Experience and Loyalty Marketing at the Financial Times, where she oversees customer experience, CRM marketing, and customer engagement, retention, and revenue growth for the FT’s global subscriber base.

Before joining the FT, Marie gained extensive experience both agency and client-side, including leading the customer marketing team for the consumer business at BT. With expertise spanning a broad range of marketing disciplines, she is passionate about building and empowering high-performing teams and leveraging data-driven insights with creativity to deliver exceptional, customer-focused marketing strategies.

Daljit Bamford joined Bento in February 2022, having worked in the technology sector for over two decades. Her previous roles as Chief Customer Officer (In Salesforce UKI and Tenth Revolution Group) saw the Oxford graduate work with senior leaders across the business spectrum to help them transform their companies. Now, in Bento, she is helping subscription first, e-commerce businesses unbox success with Gousto’s tech.

Abi Spooner is Strategy Partner at Atlas, specialising in customer behavioural data analysis, forecasting and strategic planning and pricing strategies, alongside delivering specialist subscriptions marketing training.

Abi worked as Customer Strategy Officer at Dennis and Future, and Chief Customer Officer at Dennis, where she created profitable customer-first strategies to drive acquisition, efficiency and yield across The Week globally and the launches of The Week Junior in the UK and US. At the recurring revenue growth consultancy Atlas, Abi has worked across media businesses like New Scientist, the London Review of Books and Fundstrat focusing on forecasting and LTV. 

A highly skilled data storyteller, Abi makes complex analysis accessible and understood, from the board room to marketing teams and the wider business. She is at her happiest creating LTV models and believes creativity really can (and probably should) start with a spreadsheet.

Andy is the Customer Marketing Director for Virgin Wines looking after all direct-to-consumer marketing for the business focussing on customer acquisition and the lifetime value of the existing base of customers. With a strong focus on email and SMS marketing, Andy leads a team responsible for the biggest sales channel in the business. Having worked in the direct-to-consumer wine trade for over two decades, Andy has a passion for understanding what makes customers tick and what will encourage them to add to basket!

With 20 years experience in the Retail, Subscription and Ecom space, Pierre has a successful track record in revenue growth, international expansion and business transformation. Pierre is currently Managing Director at De Agostini Collectibles, the global leader in the Retail, DTC, Publishing of the Collectibles industry with the largest subscription footprint worldwide.

Carl McCartney is the Global Sales Enablement Director at Les Mills International, where he leads global initiatives to equip commercial teams with the tools, training, and mindset to deliver world-class customer experiences. Previously Customer Experience Director at Les Mills UK, Carl is passionate about creating cultures where people—not just processes—drive loyalty and growth. He believes that emotional connection, not just operational efficiency, sits at the heart of retention. With a background in both sales leadership and CX transformation, Carl blends strategy with empathy to help teams create meaningful, lasting relationships with customers. At CustomerX, Carl will speak on building loyalty through human-first engagement, gamification, and the power of feedback to drive connection at scale.

With over 20 years of commercial, strategy, and operational leadership at Google, YouTube, and ITV, Nicola brings deep expertise in driving impact within fast-growth, complex organisations. She has led high-performing, multi-market teams and understands what it takes to deliver results in dynamic environments. Nicola partners with C-Level executives and leadership teams across sectors to accelerate strategy execution, increase clarity, and align teams around measurable goals — using proven frameworks that translate ambition into action. She also designs and delivers leadership development programs that build capability, foster accountability, and unlock high performance across the organisation. Nicola holds a Masters in Consulting in Organisations: Psychodynamic & Systemic Approaches and is a CTI Co-Active Coach (ICF Member).

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.