Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

Charlie Bowes-Lyon is a seasoned entrepreneur with a track record of founding and successfully exiting startups, including Climate Cups Ltd and Bowes Media Ltd. As a former Director at Hatch Group (now Nest Performance), he provided strategic consultancy to leadership teams of renowned London startups. Currently serving as the Co-Founder and CMO of Wild, Charlie is driving the company’s mission to eliminate single-use plastic from bathrooms with natural, refillable alternatives, earning recognition as the fastest growing UK startup over the last 3 years (according to the Times) and achieving significant sales and global impact.

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

Timo Boldt is the CEO and Founder of Gousto, the data-driven recipe box company with a vision to become the UK’s most-loved way to eat dinner. Since exchanging life in finance at the age of 26, to follow his passion for food, Timo’s determination has taken Gousto on an incredible journey to becoming a tech Unicorn and certified B Corporation™ in just 10 years. Timo was named EY’s Entrepreneur of the Year 2022 for his approach to developing technology, prioritising sustainability and building a people-first culture.

Dal Bamford joined Bento in February 2022, having worked in the technology sector for over two decades. Her previous roles as Chief Customer Officer (In Salesforce UKI and Tenth Revolution Group) saw the Oxford graduate work with senior leaders across the business spectrum to help them transform their companies. Now, in Bento, she is helping subscription first, e-commerce businesses unbox success with Gousto’s tech.

Guy Marion is Chief Marketing Officer at Chargebee and has over 20 years of experience in strategic marketing, product development, growth, and sales and has a track record of driving multi-million-dollar revenues for enterprises across different sectors. Guy previously served as GM of Chargebee Retention following the acquisition of Brightback in January 2022, where he was the Founder and CEO. Prior, he was CMO at Autopilot, a marketing automation platform where he helped grow revenues into the millions and exponentially increased user acquisition, and Head of Online Sales at Zendesk.

Mike creates and protects customer value. For the last 15 years Mike has worked with businesses across sectors to ensure their customers buy more, stay longer and cost less to acquire. His recent clients include Gorillas UK, Nautilus Magazine (USA) and Fenway Resourcing.

As a consultant and fractional CMO, he’s helped B2B and B2C business in publishing, SaaS, media, banking, FMCG, retail and non-profits increase their customer value efficiently through innovative strategy.  His guiding belief is that businesses exist to deliver value to consumers and this must be done with empathy while maintaining profitability. Notably, Mike is recognized for pioneering the implementation of machine learning in CRM, enabling a more personalised and relevant experience for consumers and higher profits for businesses. You can find out more at www.customervalueguy.com.

Lise-Ann Brennan is the Director of Technology for the Telegraph’s subscriptions technology team. Since 2018, she has led strategic projects to enhance the subscription proposition, ensuring access to a platform that promotes freedom of speech. Lise-Ann drives innovation to deliver industry leading customer experiences. Exploring opportunities in the digital landscape her team continues to shape the future of subscription management, solidifying the Telegraph’s pioneering position.

Mike creates and protects customer value. For the last 15 years Mike has worked with businesses across sectors to ensure their customers buy more, stay longer and cost less to acquire. His recent clients include Gorillas UK, Nautilus Magazine (USA) and Fenway Resourcing.

As a consultant and fractional CMO, he’s helped B2B and B2C business in publishing, SaaS, media, banking, FMCG, retail and non-profits increase their customer value efficiently through innovative strategy.  His guiding belief is that businesses exist to deliver value to consumers and this must be done with empathy while maintaining profitability. Notably, Mike is recognized for pioneering the implementation of machine learning in CRM, enabling a more personalised and relevant experience for consumers and higher profits for businesses. You can find out more at www.customervalueguy.com.

With 13 years in FMCG and 6 years in ecommerce and DTC subscriptions, Toby oversees Growth at Bower Collective, an award-winning B Corp certified brand with a mission to eliminate plastic waste.  Since launch, the business has seen 230% YoY growth, with Toby leading on the optimization of their acquisition, retention, and lifetime value strategies. To date, Bower has prevented over 90,000 kgs of plastic waste from ending up in landfills and the natural environment—that’s the weight of 3 humpback whales!

Tom heads up customer acquisition in the UK for Naked Wines, the world’s largest D2C online wine retailer. His team deploy investment across more than 15 channels crossing upper, middle and lower funnel, to recruit as many new customers to Naked as possible – and thereby transform more and more of the wine industry for the better.

Mike creates and protects customer value. For the last 15 years Mike has worked with businesses across sectors to ensure their customers buy more, stay longer and cost less to acquire. His recent clients include Gorillas UK, Nautilus Magazine (USA) and Fenway Resourcing.

As a consultant and fractional CMO, he’s helped B2B and B2C business in publishing, SaaS, media, banking, FMCG, retail and non-profits increase their customer value efficiently through innovative strategy.  His guiding belief is that businesses exist to deliver value to consumers and this must be done with empathy while maintaining profitability. Notably, Mike is recognized for pioneering the implementation of machine learning in CRM, enabling a more personalised and relevant experience for consumers and higher profits for businesses. You can find out more at www.customervalueguy.com.

Fraser is the co-founder and CEO of Beer52; the world’s largest craft beer club and Wine52, the UK’s fastest-growing wine club.  Named by the Sunday Times as one of the UK’s fastest-growing startup companies, with over 2.5m customers to date and 100+ employees, the company also produces the world’s No. 1 craft beer magazine, Ferment. Importing beer from a new country each month, their members have enjoyed discovering the best craft beers and wines from South Africa, California, South America and all over Europe.  Fraser will share the lessons learned from this amazing adventure of taking their community on a journey of taste discovery around the world.

Tom Joined Clarasys in November 2014 following two years at Detica. Tom is one of our most experienced CX and agile digital product specialists. Since joining Clarasys, Tom has delivered numerous CX discovery and digital transformation projects across a range of industries from healthcare to financial services. This enables Tom to advise on best-practice customer experiences and delivering in an agile and user-centric manner across the end-to-end lifecycle. Tom’s background in business architecture ensures design and definition of solutions that put the users and customers at the heart. This, coupled with broad technical expertise, ensures a solution can be defined that truly solves the client’s needs. In his spare time, Tom is an avid Formula One and cycling fan

Daphne started out as the 1st employee for RockBoost, a growth hacking agency. After consulting various startups and corporations for over five years (and helping RockBoost grow to 25 employees), she wrote a book about Growing Happy Clients. Then she moved to the brand side, where she helped Braincare startup Heights, scaling it from £28K to £343K MMR in 18 months. Now Daphne helps the best eco-friendly & wellness D2C startups grow faster.

Nikki is the CXO and Co-Founder of KatKin, the UK’s first fresh cat food brand. For uncompromising cat parents who want the best, KatKin goes hardcore for cat health: cutting the fluff, thinking fresh and channelling hardcore love into industry-wide change. One of Nikki’s many remits is leading KatKin’s local and offshore customer experience teams. Where she’s fostered a company-wide dedication to putting the customer and cat at the heart of everything KatKin does. 

Daphne started out as the 1st employee for RockBoost, a growth hacking agency. After consulting various startups and corporations for over five years (and helping RockBoost grow to 25 employees), she wrote a book about Growing Happy Clients. Then she moved to the brand side, where she helped Braincare startup Heights, scaling it from £28K to £343K MMR in 18 months. Now Daphne helps the best eco-friendly & wellness D2C startups grow faster.

Passionate and energetic with substantial experience in growing subscriptions businesses, from developing activation and sales strategies, to driving sustainable growth with best-in-class retention and engagement experiences. Currently heading up early life subscriber engagement in the marketing team at The Economist.

Margarida has over 9 years’ experience creating and executing marketing strategies for consumer-facing brands.

She started her career in Manchester, at an integrated digital agency managing in-house brands and driving the strategy for CRM channels, moving to London for a 360-marketing role within a cashback app brand.

With a background in Digital Marketing and Comms, she is now working for Nespresso as Subscription Marketing Manager focusing on acquiring and retaining new subscribers to Nespresso Plus, the brand’s subscription product.

I’m a marketing expert with more than 10 years experience creating and delivering omni-channel marketing strategies for complex products and services in fast-paced, dynamic environments. My background is in CRM and I’ve expanded my remit into a range of channels across retention, acquisition and conversion. I’m an expert project manager with extensive experience developing and driving efficiencies through processes. My mission is to bring teams together within the business to solve problems and drive commercial impact. I’m passionate about creating high-performing teams and developing aspiring leaders.

Ryan Forster is a seasoned subscription e-commerce expert with over 4 years of experience at Recharge and 15+ years in sales and partnerships. He currently leads the EMEA region for Recharge as Senior Partner Manager where he leverages his in-depth knowledge of the market to develop and execute go-to-market strategies with partners across the region and has helped launch hundreds of merchants on to the Recharge platform.

Daphne started out as the 1st employee for RockBoost, a growth hacking agency. After consulting various startups and corporations for over five years (and helping RockBoost grow to 25 employees), she wrote a book about Growing Happy Clients. Then she moved to the brand side, where she helped Braincare startup Heights, scaling it from £28K to £343K MMR in 18 months. Now Daphne helps the best eco-friendly & wellness D2C startups grow faster.

Amy is Co-founder and CEO of Hunter & Gather Foods, as well as a Forbes 30 under 30 alumni and lifelong coeliac. Hunter & Gather was set up with her partner to provide real food products that support a healthier lifestyle. The brand creates products, food and supplements which are always free from refined sugar, grains and seed oils. The brand takes inspiration from ancestral lifestyles and educates its tribe on ways to live better in the modern world. The brand is well known for its collagen products but also its range of better-for-you condiments.

Fraser is the co-founder and CEO of Beer52; the world’s largest craft beer club and Wine52, the UK’s fastest-growing wine club.  Named by the Sunday Times as one of the UK’s fastest-growing startup companies, with over 2.5m customers to date and 100+ employees, the company also produces the world’s No. 1 craft beer magazine, Ferment. Importing beer from a new country each month, their members have enjoyed discovering the best craft beers and wines from South Africa, California, South America and all over Europe.  Fraser will share the lessons learned from this amazing adventure of taking their community on a journey of taste discovery around the world.

Gemma Mills, Founder of JOMO Club, the UK’s alcohol-free spirit subscription and gift box has created an exclusive club dedicated to delivering the best tasting, highest quality alternatives to alcohol, right to the doors of those looking to cut back or abstain from alcohol. Following eight years in the corporate world, Gemma turned to the ritual of a G&T to divide the working day and evening during lockdown. Discovering there were over 500 non-alcoholic spirits available on the market, mostly undiscovered, she set out in 2021 to embrace a new challenge launching JOMO Club – cocktails, without the booze.

Founder of the award-winning MPowder, a co-created wholefood-led supplement range and community developed with medical doctors, naturopaths and expert practitioners. I trained as a creative planner and have scaled a number of creative agencies prior to this purpose-driven venture. I’m happiest bringing together good people, bringing to light great insights and delivering solutions that work.

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.