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SubscriptionX Agenda

SubscriptionX 2025

HEADLINE SPONSOR

Bento Tech
May 14th 2025
133 Houndsditch | London
In partnership with
Internet Retailing Internet Retailing

Exploring recurring revenue, growth and customers

Register

Headline Sponsor

Track Sponsors

Panel Sponsors

Agenda

Click on the tabs to view each track.

SubscriptionX 2024 Stream 1 – Acquisition & Retention
SubscriptionX 2024 Stream 2 – Growth & Innovation

SubscriptionX 2024 Stream 1 – Acquisition & Retention

Stream 1 dives into the heart of subscription success. Navigate complexities: customer onboarding, conversion optimisation, churn mitigation, and personalised experiences. Craft strategies to acquire and retain subscribers in the evolving subscription realm.

Sponsored by
08.30 – 09.25

Morning Registration

Sponsored by
09.25 – 09.30

Conference Chair Opening

Speaker

Katie Searles
Katie Searles
Katie Searles
Editor
INTERNETRETAILING

Katie Searles

Editor, INTERNETRETAILING

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

09.30 – 09.50

Harnessing the Power of Customer Insights & Community to Drive Product Innovation & Growth

>Building and nurturing communities of engaged subscribers aligned with your business mission

>Turning loyal customers into brand advocates to drive referrals and deliver rapid growth

>Collecting and utilizing subscriber data and feedback to inform product improvement, development and innovation

FIRESIDE CHAT

Speaker

Charlie Bowes-Lyon
Charlie Bowes-Lyon
Charlie Bowes-Lyon
Co-Founder & CMO
WILD

Charlie Bowes-Lyon

Co-Founder & CMO , WILD

Charlie Bowes-Lyon is a seasoned entrepreneur with a track record of founding and successfully exiting startups, including Climate Cups Ltd and Bowes Media Ltd. As a former Director at Hatch Group (now Nest Performance), he provided strategic consultancy to leadership teams of renowned London startups. Currently serving as the Co-Founder and CMO of Wild, Charlie is driving the company’s mission to eliminate single-use plastic from bathrooms with natural, refillable alternatives, earning recognition as the fastest growing UK startup over the last 3 years (according to the Times) and achieving significant sales and global impact.

Moderator

Katie Searles
Katie Searles
Katie Searles
Editor
INTERNETRETAILING

Katie Searles

Editor, INTERNETRETAILING

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

09.50 – 10.20

Scaling a Subscription First Business

PLENARY KEYNOTE

Speakers

Timo Boldt
Timo Boldt
Timo Boldt
Founder
GOUSTO

Timo Boldt

Founder, GOUSTO

Timo Boldt is the CEO and Founder of Gousto, the data-driven recipe box company with a vision to become the UK’s most-loved way to eat dinner. Since exchanging life in finance at the age of 26, to follow his passion for food, Timo’s determination has taken Gousto on an incredible journey to becoming a tech Unicorn and certified B Corporation™ in just 10 years. Timo was named EY’s Entrepreneur of the Year 2022 for his approach to developing technology, prioritising sustainability and building a people-first culture.

Daljit Bamford
Daljit Bamford
Daljit Bamford
Chief Customer Officer
BENTO TECH

Daljit Bamford

Chief Customer Officer, BENTO TECH

Dal Bamford joined Bento in February 2022, having worked in the technology sector for over two decades. Her previous roles as Chief Customer Officer (In Salesforce UKI and Tenth Revolution Group) saw the Oxford graduate work with senior leaders across the business spectrum to help them transform their companies. Now, in Bento, she is helping subscription first, e-commerce businesses unbox success with Gousto’s tech.

Damian Koblintz
Damian Koblintz
Damian Koblintz
Head of Growth
BLINK CAT FOOD

Damian Koblintz

Head of Growth, BLINK CAT FOOD

10.20 – 10.50

Understanding the Subscriptions Market: The Latest Report Findings, Key Trends and Sector Insights

The SubscriptionX 2024 Report comes to life on stage at SubscriptionX for the first time. With the increasing prevalence of digital subscriptions and a growing demand for online services, businesses need to explore innovative approaches to attract and keep customers. Success in this market will be achieved by those companies that can develop scalable and robust subscription models while ensuring they don’t alienate their subscribers. Customisation has become increasingly important, with many subscription services offering add-ons and free trials in order to attract and retain subscribers. Seamlessness is also a priority and successful subscription providers are those speaking to these needs directly.

This session, based on the latest sector and market information, looks at the key trends in this market, from customisation options to alternative payment methods, what’s driving customer behaviour and the leading players in the innovations that speak to this behaviour.

In addition to our own research, we’ve asked some of the leading subscriptions specialists to share their market knowledge and offer insights into the latest developments; what’s working well, the key challenges for the sector and what’s next for subscriptions.

PANEL DISCUSSION

Speakers

Bjorn Kuijt
Bjorn Kuijt
Bjorn Kuijt
VP Product
BLUEFORT

Bjorn Kuijt

VP Product , BLUEFORT

With over two decades of leadership experience in the Microsoft ERP space with focus on
retail, distribution, professional services and finance, Bjorn Kuijt is a distinguished specialist
in the Subscription Economy, driving the operational and financial transformation of recurring
revenue businesses in Retail, Media & Publishing, SaaS and IT Services. His proven track
record in aligning technology with customer needs no matter the size or scope has solidified
his reputation as a respected industry figure in the subscription space. As the VP of Product
at Bluefort, Bjorn has excelled in strategically advancing Bluefort’s best of breed subscription
management product, LISA Enterprise, to empower recurring-revenue based enterprises to
scale with ease, boost revenue, cut costs, and transform their customer journeys.

Ash Lomberg
Ash Lomberg
Ash Lomberg
Vice President GTM EMEA
CHARGEBEE

Ash Lomberg

Vice President GTM EMEA, CHARGEBEE

As the Vice President GTM – EMEA at Chargebee, I lead a high-performing team focused on delivering critical business outcomes for our customers. Chargebee is the leading Revenue Growth Management (RGM) platform that helps CxOs scale their businesses and optimize their recurring revenue operations. RGM platforms foster interoperability among critical systems, laying the foundation for a robust tech stack that supports both current operations and future aspirations. It’s not just about managing revenue; it’s about building a resilient infrastructure for sustained success with recurring revenue

Emily Bullman
Emily Bullman
Emily Bullman
Consumer VC Investor
JAMJAR INVESTMENTS

Emily Bullman

Consumer VC Investor, JAMJAR INVESTMENTS

Moderator

Katie Searles
Katie Searles
Katie Searles
Editor
INTERNETRETAILING

Katie Searles

Editor, INTERNETRETAILING

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

10.50 – 11.20

121 Meetings & Networking Break

11.20 – 11.50

Unsubscribe from Churn: Cracking the Retention Code with Butternut Box

>Why retention is king: Discover why a strong retention strategy is the cornerstone of subscription business success

>Going global with subscriptions: Uncover key learnings around the cultural nuances of subscription models across geographies and how to adapt strategy accordingly

>Measuring retention success: Explore the key metrics for tracking retention progress, and the impact of retention strategies on CLTV and churn rates

>Cancelling your cancellations: Dive deep into how to optimise cancellation flows and personalise win-back campaigns to maximise retention

STREAM KEYNOTE

Speakers

Guy Marion
Guy Marion
Guy Marion
Chief Marketing Officer
CHARGEBEE

Guy Marion

Chief Marketing Officer, CHARGEBEE

Guy Marion is Chief Marketing Officer at Chargebee and has over 20 years of experience in strategic marketing, product development, growth, and sales and has a track record of driving multi-million-dollar revenues for enterprises across different sectors. Guy previously served as GM of Chargebee Retention following the acquisition of Brightback in January 2022, where he was the Founder and CEO. Prior, he was CMO at Autopilot, a marketing automation platform where he helped grow revenues into the millions and exponentially increased user acquisition, and Head of Online Sales at Zendesk.

Marcus Cohen
Marcus Cohen
Marcus Cohen
Head of Commercial
BUTTERNUT BOX

Marcus Cohen

Head of Commercial, BUTTERNUT BOX

As Butternut has expanded, I’ve had the privilege of exploring various facets of the business, ranging from sales to pricing strategies. Over the past few years, my primary focus has been steering Butternut toward sustainable profitability. This transition has been challenging, particularly as we moved away from a “growth at all costs” mentality. Despite these challenges, we have achieved significant progress, particularly in the areas of customer retention and our unit economics. These strides have enhanced our business model and positioned us well for future success, reflecting a deep commitment to our customers and our long-term vision.

Moderator

Mike Migliore
Mike Migliore
Mike Migliore
Consultant CMO
THE CUSTOMER VALUE GUY

Mike Migliore

Consultant CMO, THE CUSTOMER VALUE GUY

Mike creates and protects customer value. For the last 15 years Mike has worked with businesses across sectors to ensure their customers buy more, stay longer and cost less to acquire. His recent clients include Gorillas UK, Nautilus Magazine (USA) and Fenway Resourcing.

As a consultant and fractional CMO, he’s helped B2B and B2C business in publishing, SaaS, media, banking, FMCG, retail and non-profits increase their customer value efficiently through innovative strategy.  His guiding belief is that businesses exist to deliver value to consumers and this must be done with empathy while maintaining profitability. Notably, Mike is recognized for pioneering the implementation of machine learning in CRM, enabling a more personalised and relevant experience for consumers and higher profits for businesses. You can find out more at www.customervalueguy.com.

11.50 – 12.10

The Telegraph’s Journey to One Million Subscribers – & Beyond

>Exploring the key strategies that have enabled The Telegraph to meet their ambitious target, from ensuring the agility and responsiveness of their subscriptions technology to managing the balance of new subscriber acquisitions with the retention and ongoing engagement of existing customers.

>Simultaneously building, reacting and adapting the subscriptions model in the face of unprecedented news cycles, changeable patterns ofengagement and the resulting high and low traffic points.

>Strategies for future growth – using a customer centric approach across the entire subscriptions life-cycle to enhance retention and engagement and respond to changing customer needs.

FIRESIDE CHAT

Speaker

Lise Ann Brennan
Lise Ann Brennan
Lise Ann Brennan
Director of Technology for Subscriptions
THE TELEGRAPH

Lise Ann Brennan

Director of Technology for Subscriptions, THE TELEGRAPH

Lise-Ann Brennan is the Director of Technology for the Telegraph’s subscriptions technology team. Since 2018, she has led strategic projects to enhance the subscription proposition, ensuring access to a platform that promotes freedom of speech. Lise-Ann drives innovation to deliver industry leading customer experiences. Exploring opportunities in the digital landscape her team continues to shape the future of subscription management, solidifying the Telegraph’s pioneering position.

Moderator

Mike Migliore
Mike Migliore
Mike Migliore
Consultant CMO
THE CUSTOMER VALUE GUY

Mike Migliore

Consultant CMO, THE CUSTOMER VALUE GUY

Mike creates and protects customer value. For the last 15 years Mike has worked with businesses across sectors to ensure their customers buy more, stay longer and cost less to acquire. His recent clients include Gorillas UK, Nautilus Magazine (USA) and Fenway Resourcing.

As a consultant and fractional CMO, he’s helped B2B and B2C business in publishing, SaaS, media, banking, FMCG, retail and non-profits increase their customer value efficiently through innovative strategy.  His guiding belief is that businesses exist to deliver value to consumers and this must be done with empathy while maintaining profitability. Notably, Mike is recognized for pioneering the implementation of machine learning in CRM, enabling a more personalised and relevant experience for consumers and higher profits for businesses. You can find out more at www.customervalueguy.com.

12.10 – 12.50

Driving Acquisitions in a Challenging Economic Climate

>Adapting to economic uncertainty – revisiting your acquisitions strategy to meet changing customer needs

>Leveraging data to identify key subscriber segments and understand changing customer behaviour to optimise your acquisition marketing

>Creating a compelling proposition to attract subscribers even when budgets are tight

>Diversifying acquisition channels – identifying the right mix of channels and content to reach new customers demographics and markets

PANEL DISCUSSION

Speakers

Toby Winch
Toby Winch
Toby Winch
Head of Growth
BOWER COLLECTIVE

Toby Winch

Head of Growth, BOWER COLLECTIVE

With 13 years in FMCG and 6 years in ecommerce and DTC subscriptions, Toby oversees Growth at Bower Collective, an award-winning B Corp certified brand with a mission to eliminate plastic waste.  Since launch, the business has seen 230% YoY growth, with Toby leading on the optimization of their acquisition, retention, and lifetime value strategies. To date, Bower has prevented over 90,000 kgs of plastic waste from ending up in landfills and the natural environment—that’s the weight of 3 humpback whales!

Tom Benn
Tom Benn
Tom Benn
Head of Customer Acquisition
NAKED WINES

Tom Benn

Head of Customer Acquisition, NAKED WINES

Tom heads up customer acquisition in the UK for Naked Wines, the world’s largest D2C online wine retailer. His team deploy investment across more than 15 channels crossing upper, middle and lower funnel, to recruit as many new customers to Naked as possible – and thereby transform more and more of the wine industry for the better.

Moderator

Mike Migliore
Mike Migliore
Mike Migliore
Consultant CMO
THE CUSTOMER VALUE GUY

Mike Migliore

Consultant CMO, THE CUSTOMER VALUE GUY

Mike creates and protects customer value. For the last 15 years Mike has worked with businesses across sectors to ensure their customers buy more, stay longer and cost less to acquire. His recent clients include Gorillas UK, Nautilus Magazine (USA) and Fenway Resourcing.

As a consultant and fractional CMO, he’s helped B2B and B2C business in publishing, SaaS, media, banking, FMCG, retail and non-profits increase their customer value efficiently through innovative strategy.  His guiding belief is that businesses exist to deliver value to consumers and this must be done with empathy while maintaining profitability. Notably, Mike is recognized for pioneering the implementation of machine learning in CRM, enabling a more personalised and relevant experience for consumers and higher profits for businesses. You can find out more at www.customervalueguy.com.

12.50 – 13.50

121 Meetings & Networking Break

13.50 – 14.20

The Power of Pricing as a Competitive Advantage

When it comes to gaining a competitive edge, product differentiation is often the preferred approach. But many businesses are seeing the benefits of taking creative approaches to pricing, too. Learn from businesses that are using Stripe to make pricing a true differentiator in creating value.

STREAM KEYNOTE

Speakers

Fraser Doherty
Fraser Doherty
Fraser Doherty
CEO & Co-Founder
BEER52, WINE52 & SUPERJAM

Fraser Doherty

CEO & Co-Founder, BEER52, WINE52 & SUPERJAM

Fraser is the co-founder and CEO of Beer52; the world’s largest craft beer club and Wine52, the UK’s fastest-growing wine club.  Named by the Sunday Times as one of the UK’s fastest-growing startup companies, with over 2.5m customers to date and 100+ employees, the company also produces the world’s No. 1 craft beer magazine, Ferment. Importing beer from a new country each month, their members have enjoyed discovering the best craft beers and wines from South Africa, California, South America and all over Europe.  Fraser will share the lessons learned from this amazing adventure of taking their community on a journey of taste discovery around the world.

Tom Carpenter
Tom Carpenter
Tom Carpenter
Associate Director: CX & Subscription Specialist
CLARASYS

Tom Carpenter

Associate Director: CX & Subscription Specialist, CLARASYS

Tom is a consultant who thrives on taking customer insight and transforming it into commercial success.He has worked with organisations across Media, Publishing, Hospitality, Consumer goods, the Public Sector and Healthcare t0 transform the way they do business to be more customer-centric. Tom has advised numerous organisations on how to develop ongoing customer relationships utilising subscription based services and recurring revenue models.

Can you please let us know once it’s been done. Thank you in advan

Moderator

Sam Lockwood
Sam Lockwood
Sam Lockwood
Senior Executive
STRIPE

Sam Lockwood

Senior Executive , STRIPE

At Stripe I help companies both create and retain recurring revenue, allowing businesses to focus their resources on their core product/services. Stripe Revenue and Financial Automation suite is the fastest way for your business to scale financial architecture that will supercharge your growth and not hold you back. Helping you capture more revenue, support new product launches or business models, and accept recurring payments globally.
14.20 – 14.40

Retention as Driver of Lifetime Value & Sustainable Growth

>Harnessing the power of customer loyalty to create repeat buyers and brand advocates

>Using data-driven insights to inform your retention strategy and strengthen customer relationships

>Ensuring a flexible, customer-centric approach to reduce involuntary churn

>Delivering exceptional customer experiences and building subscriber communities to enhance brand loyalty

PRESENTATION

Speaker

Nikki O Farrell
Nikki O Farrell
Nikki O Farrell
Co-Founder
KATKIN

Nikki O Farrell

Co-Founder, KATKIN

Nikki is the CXO and Co-Founder of KatKin, the UK’s first fresh cat food brand. For uncompromising cat parents who want the best, KatKin goes hardcore for cat health: cutting the fluff, thinking fresh and channelling hardcore love into industry-wide change. One of Nikki’s many remits is leading KatKin’s local and offshore customer experience teams. Where she’s fostered a company-wide dedication to putting the customer and cat at the heart of everything KatKin does. 

Moderator

Daphne Tideman
Daphne Tideman
Daphne Tideman
Growth Advisor
GROWTH WAVES

Daphne Tideman

Growth Advisor, GROWTH WAVES

Daphne started out as the 1st employee for RockBoost, a growth hacking agency. After consulting various startups and corporations for over five years (and helping RockBoost grow to 25 employees), she wrote a book about Growing Happy Clients. Then she moved to the brand side, where she helped Braincare startup Heights, scaling it from £28K to £343K MMR in 18 months. Now Daphne helps the best eco-friendly & wellness D2C startups grow faster.

14.40 – 15.20

Transforming Customer Onboarding to Reduce Churn & Build Long-Term Loyalty

>Using data to create and refine personalised onboarding journeys aligned with customer needs

>Utilising automation tools to streamline and scale onboarding processes cost-effectively

>Communicating your value proposition to enable customers to fully utilise their subscription and reduce the likelihood of cancellation

>Balancing flexibility and self service options with customer support

PANEL DISCUSSION

Speakers

Charlotte Vlahavas
Charlotte Vlahavas
Charlotte Vlahavas
Global Head of Subscriber Onboarding & Engagement
The ECONOMIST

Charlotte Vlahavas

Global Head of Subscriber Onboarding & Engagement, The ECONOMIST

Passionate and energetic with substantial experience in growing subscriptions businesses, from developing activation and sales strategies, to driving sustainable growth with best-in-class retention and engagement experiences. Currently heading up early life subscriber engagement in the marketing team at The Economist.

Margarida Vale
Margarida Vale
Margarida Vale
Subscription Marketing Manager
NESPRESSO

Margarida Vale

Subscription Marketing Manager, NESPRESSO

Margarida has over 9 years’ experience creating and executing marketing strategies for consumer-facing brands.

She started her career in Manchester, at an integrated digital agency managing in-house brands and driving the strategy for CRM channels, moving to London for a 360-marketing role within a cashback app brand.

With a background in Digital Marketing and Comms, she is now working for Nespresso as Subscription Marketing Manager focusing on acquiring and retaining new subscribers to Nespresso Plus, the brand’s subscription product.

Remi Gabietaite
Remi Gabietaite
Remi Gabietaite
Head of Growth
KIT & KIN

Remi Gabietaite

Head of Growth, KIT & KIN

I’m a marketing expert with more than 10 years experience creating and delivering omni-channel marketing strategies for complex products and services in fast-paced, dynamic environments. My background is in CRM and I’ve expanded my remit into a range of channels across retention, acquisition and conversion. I’m an expert project manager with extensive experience developing and driving efficiencies through processes. My mission is to bring teams together within the business to solve problems and drive commercial impact. I’m passionate about creating high-performing teams and developing aspiring leaders.

Ryan Forster
Ryan Forster
Ryan Forster
Senior Partner Manager EMEA
RECHARGE

Ryan Forster

Senior Partner Manager EMEA, RECHARGE

Ryan Forster is a seasoned subscription e-commerce expert with over 4 years of experience at Recharge and 15+ years in sales and partnerships. He currently leads the EMEA region for Recharge as Senior Partner Manager where he leverages his in-depth knowledge of the market to develop and execute go-to-market strategies with partners across the region and has helped launch hundreds of merchants on to the Recharge platform.

Moderator

Daphne Tideman
Daphne Tideman
Daphne Tideman
Growth Advisor
GROWTH WAVES

Daphne Tideman

Growth Advisor, GROWTH WAVES

Daphne started out as the 1st employee for RockBoost, a growth hacking agency. After consulting various startups and corporations for over five years (and helping RockBoost grow to 25 employees), she wrote a book about Growing Happy Clients. Then she moved to the brand side, where she helped Braincare startup Heights, scaling it from £28K to £343K MMR in 18 months. Now Daphne helps the best eco-friendly & wellness D2C startups grow faster.

15.20 – 15.50

121 Meetings & Networking Break

15.50 – 16.50

Founders Forum & Roundtables

Put your questions to our panel of Founders as they discuss the critical inflection points for their subscription businesses.

ROUNDTABLES

Speakers

Amy Moring
Amy Moring
Amy Moring
Co-Founder
HUNTER & GATHER FOODS

Amy Moring

Co-Founder, HUNTER & GATHER FOODS

Amy is Co-founder and CEO of Hunter & Gather Foods, as well as a Forbes 30 under 30 alumni and lifelong coeliac. Hunter & Gather was set up with her partner to provide real food products that support a healthier lifestyle. The brand creates products, food and supplements which are always free from refined sugar, grains and seed oils. The brand takes inspiration from ancestral lifestyles and educates its tribe on ways to live better in the modern world. The brand is well known for its collagen products but also its range of better-for-you condiments.

Fraser Doherty
Fraser Doherty
Fraser Doherty
CEO & Co-Founder
BEER52, WINE52 & SUPERJAM

Fraser Doherty

CEO & Co-Founder, BEER52, WINE52 & SUPERJAM

Fraser is the co-founder and CEO of Beer52; the world’s largest craft beer club and Wine52, the UK’s fastest-growing wine club.  Named by the Sunday Times as one of the UK’s fastest-growing startup companies, with over 2.5m customers to date and 100+ employees, the company also produces the world’s No. 1 craft beer magazine, Ferment. Importing beer from a new country each month, their members have enjoyed discovering the best craft beers and wines from South Africa, California, South America and all over Europe.  Fraser will share the lessons learned from this amazing adventure of taking their community on a journey of taste discovery around the world.

Gemma Mills
Gemma Mills
Gemma Mills
CEO & Founder
JOMO CLUB

Gemma Mills

CEO & Founder, JOMO CLUB

Gemma Mills, Founder of JOMO Club, the UK’s alcohol-free spirit subscription and gift box has created an exclusive club dedicated to delivering the best tasting, highest quality alternatives to alcohol, right to the doors of those looking to cut back or abstain from alcohol. Following eight years in the corporate world, Gemma turned to the ritual of a G&T to divide the working day and evening during lockdown. Discovering there were over 500 non-alcoholic spirits available on the market, mostly undiscovered, she set out in 2021 to embrace a new challenge launching JOMO Club – cocktails, without the booze.

Rebekah Brown
Rebekah Brown
Rebekah Brown
Founder
MPOWDER

Rebekah Brown

Founder, MPOWDER

Founder of the award-winning MPowder, a co-created wholefood-led supplement range and community developed with medical doctors, naturopaths and expert practitioners. I trained as a creative planner and have scaled a number of creative agencies prior to this purpose-driven venture. I’m happiest bringing together good people, bringing to light great insights and delivering solutions that work.

Moderator

Katie Searles
Katie Searles
Katie Searles
Editor
INTERNETRETAILING

Katie Searles

Editor, INTERNETRETAILING

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

16.50 – 17.00

Conference Chair Closing Remarks

Speaker

Katie Searles
Katie Searles
Katie Searles
Editor
INTERNETRETAILING

Katie Searles

Editor, INTERNETRETAILING

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

17.00

Networking, Afterparty & End of Day

Official Afterparty

17.00 – Networking Drinks | Spring Festival Exhibition

17.30 – Clay’s Bar | Virtual Shooting | 55 Moorgate London EC2R 6LL | RSVP Here

SubscriptionX 2024 Stream 2 – Growth & Innovation

Stream 2 explores subscription business expansion. Uncover pivotal subscription challenges: bundling & aggregation strategies, operations & fulfilment, AI & ML capabilities, pricing models, and tech scalability. Gain insights to foster sustainable growth in the dynamic subscription landscape.

Sponsored by
08.30 – 09.25

Morning Registration

Sponsored by
09.25 – 09.30

Conference Chair Opening

Moderator

Katie Searles
Katie Searles
Katie Searles
Editor
INTERNETRETAILING

Katie Searles

Editor, INTERNETRETAILING

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

09.30 – 09.50

Harnessing the Power of Customer Insights & Community to Drive Product Innovation & Growth

>Building and nurturing communities of engaged subscribers aligned with your business mission

>Turning loyal customers into brand advocates to drive referrals and deliver rapid growth

>Collecting and utilizing subscriber data and feedback to inform product improvement, development and innovation

FIRESIDE CHAT

Speaker

Charlie Bowes-Lyon
Charlie Bowes-Lyon
Charlie Bowes-Lyon
Co-Founder & CMO
WILD

Charlie Bowes-Lyon

Co-Founder & CMO , WILD

Charlie Bowes-Lyon is a seasoned entrepreneur with a track record of founding and successfully exiting startups, including Climate Cups Ltd and Bowes Media Ltd. As a former Director at Hatch Group (now Nest Performance), he provided strategic consultancy to leadership teams of renowned London startups. Currently serving as the Co-Founder and CMO of Wild, Charlie is driving the company’s mission to eliminate single-use plastic from bathrooms with natural, refillable alternatives, earning recognition as the fastest growing UK startup over the last 3 years (according to the Times) and achieving significant sales and global impact.

Moderator

Katie Searles
Katie Searles
Katie Searles
Editor
INTERNETRETAILING

Katie Searles

Editor, INTERNETRETAILING

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

09.50 – 10.20

Scaling a Subscription First Business

PLENARY KEYNOTE

Speakers

Timo Boldt
Timo Boldt
Timo Boldt
Founder
GOUSTO

Timo Boldt

Founder, GOUSTO

Timo Boldt is the CEO and Founder of Gousto, the data-driven recipe box company with a vision to become the UK’s most-loved way to eat dinner. Since exchanging life in finance at the age of 26, to follow his passion for food, Timo’s determination has taken Gousto on an incredible journey to becoming a tech Unicorn and certified B Corporation™ in just 10 years. Timo was named EY’s Entrepreneur of the Year 2022 for his approach to developing technology, prioritising sustainability and building a people-first culture.

Daljit Bamford
Daljit Bamford
Daljit Bamford
Chief Customer Officer
BENTO TECH

Daljit Bamford

Chief Customer Officer, BENTO TECH

Dal Bamford joined Bento in February 2022, having worked in the technology sector for over two decades. Her previous roles as Chief Customer Officer (In Salesforce UKI and Tenth Revolution Group) saw the Oxford graduate work with senior leaders across the business spectrum to help them transform their companies. Now, in Bento, she is helping subscription first, e-commerce businesses unbox success with Gousto’s tech.

Damian Koblintz
Damian Koblintz
Damian Koblintz
Head of Growth
BLINK CAT FOOD

Damian Koblintz

Head of Growth, BLINK CAT FOOD

10.20 – 10.50

Understanding the Subscriptions Market: The Latest Report Findings, Key Trends and Sector Insights

The SubscriptionX 2024 Report comes to life on stage at SubscriptionX for the first time. With the increasing prevalence of digital subscriptions and a growing demand for online services, businesses need to explore innovative approaches to attract and keep customers. Success in this market will be achieved by those companies that can develop scalable and robust subscription models while ensuring they don’t alienate their subscribers. Customisation has become increasingly important, with many subscription services offering add-ons and free trials in order to attract and retain subscribers. Seamlessness is also a priority and successful subscription providers are those speaking to these needs directly.

This session, based on the latest sector and market information, looks at the key trends in this market, from customisation options to alternative payment methods, what’s driving customer behaviour and the leading players in the innovations that speak to this behaviour.

In addition to our own research, we’ve asked some of the leading subscriptions specialists to share their market knowledge and offer insights into the latest developments; what’s working well, the key challenges for the sector and what’s next for subscriptions.

PANEL DISCUSSION

Speakers

Bjorn Kuijt
Bjorn Kuijt
Bjorn Kuijt
VP Product
BLUEFORT

Bjorn Kuijt

VP Product , BLUEFORT

With over two decades of leadership experience in the Microsoft ERP space with focus on
retail, distribution, professional services and finance, Bjorn Kuijt is a distinguished specialist
in the Subscription Economy, driving the operational and financial transformation of recurring
revenue businesses in Retail, Media & Publishing, SaaS and IT Services. His proven track
record in aligning technology with customer needs no matter the size or scope has solidified
his reputation as a respected industry figure in the subscription space. As the VP of Product
at Bluefort, Bjorn has excelled in strategically advancing Bluefort’s best of breed subscription
management product, LISA Enterprise, to empower recurring-revenue based enterprises to
scale with ease, boost revenue, cut costs, and transform their customer journeys.

Ash Lomberg
Ash Lomberg
Ash Lomberg
Vice President GTM EMEA
CHARGEBEE

Ash Lomberg

Vice President GTM EMEA, CHARGEBEE

As the Vice President GTM – EMEA at Chargebee, I lead a high-performing team focused on delivering critical business outcomes for our customers. Chargebee is the leading Revenue Growth Management (RGM) platform that helps CxOs scale their businesses and optimize their recurring revenue operations. RGM platforms foster interoperability among critical systems, laying the foundation for a robust tech stack that supports both current operations and future aspirations. It’s not just about managing revenue; it’s about building a resilient infrastructure for sustained success with recurring revenue

Emily Bullman
Emily Bullman
Emily Bullman
Consumer VC Investor
JAMJAR INVESTMENTS

Emily Bullman

Consumer VC Investor, JAMJAR INVESTMENTS

Moderator

Katie Searles
Katie Searles
Katie Searles
Editor
INTERNETRETAILING

Katie Searles

Editor, INTERNETRETAILING

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

10.50 – 11.20

121 Meetings & Networking Break

11.20 – 11.50

Innovate & Grow Efficiently: Scaling Recurring Revenue with Delightful Experiences

> Maximizing speed to launch, test, optimize, and innovate with a buy then build model

> Identifying the right advanced subscription experience for your brand and your customers

> Focusing resources into building a subscription experience that’s unique to your brand

> Building a long term innovation roadmap to continually innovate your subscription experience

STREAM KEYNOTE

Speakers

Samantha Sussman
Samantha Sussman
Samantha Sussman
Group Lead Product Manager
ORDERGROOVE

Samantha Sussman

Group Lead Product Manager , ORDERGROOVE

Samantha Sussman is the Group Lead Product Manager at Ordergroove, spearheading integration and enablement teams with new innovative subscription and membership advancements. She champions the development of essential functionalities for seamless merchant subscriptions, such as onboarding and migrations, along with Ordergroove’s robust e-commerce platform and third-party technology integrations. Before Ordergroove, Samantha honed her expertise at Google, focusing on Google Maps, Docs Suite, and cutting-edge AR/VR technologies in collaboration with eCommerce and retail brands. Samantha resides in Philadelphia (US) with her husband and son, enjoying city walks, exploring ice cream shops, and nurturing her indoor plant collection.

Lauren Duncan
Lauren Duncan
Lauren Duncan
Head of eCommerce
PHILIP KINGSLEY

Lauren Duncan

Head of eCommerce, PHILIP KINGSLEY

Lauren Duncan is an energetic leader in e-commerce, currently spearheading digital strategies and growth as the Head of Ecommerce at Philip Kingsley. With a background in digital marketing and customer behaviour, Lauren leverages over a decade of experience to drive transformative initiatives that elevate online presence whilst hitting commercial objectives. Her commitment to delivering exceptional online experiences aligns with Philip Kingsley’s dedication to empowering individuals through personalised hair care solutions.

Hannah Jordaan
Hannah Jordaan
Hannah Jordaan
Head of Customer – IAG Loyalty Retails
AVIOS / WINE FLYER

Hannah Jordaan

Head of Customer – IAG Loyalty Retails , AVIOS / WINE FLYER

Hannah Jordaan has more than 16 years with IAG Loyalty’s leading airline frequent flyer program and currency, Avios, leading and creating strategic partnerships within the retail and travel sectors. More recently Hann was one of the incubator members to develop IAG Loyalty Retails first D2C brand The Wine Flyer. Responsible for all selling channels, marketing, ecommerce and servicing channel operations and now focused on developing the growth aspirations for The Wine Flyers new subscription experience.

Moderator

Caroline Szewczyk
Caroline Szewczyk
Independent Growth Consultant & Startup Advisor
GROWTH MENTOR

Caroline Szewczyk

Independent Growth Consultant & Startup Advisor, GROWTH MENTOR

I work with B2C startups and scaleups, helping them to grow profitably. I have over 16 years’ experience in marketing, with the last 10 years focused on performance marketing and driving measurable results for B2C businesses. I’m passionate about taking a product-led approach, a holistic view of growth that extends well beyond marketing. I’ve worked across a variety of industries, including: gifting, skincare, beauty, crafting, petcare, groceries & femcare.

11.50 – 12.10

Transforming Subscription Technology to Enable Long-Term Customer Growth

>Upgrading from an in-house legacy system to bespoke software that fundamentally changes the potential of the subscriptions offer

>Focussing on customer retention during the transition period and key lessons from the transformation journey

>How the new API driven platform enables Specsavers to get closer to customers and harness new growth opportunities

>Exploring the impact of the changes for the business and current and future customers

PRESENTATION

Speaker

Kristian Jacobs
Kristian Jacobs
Kristian Jacobs
Product Owner – Subscriptions
SPECSAVERS

Kristian Jacobs

Product Owner – Subscriptions, SPECSAVERS

Kris has been working in Technology and Business Change for 25 years. In the 8 years since joining Specsavers he has been the Technology lead in the journey to transform Specsavers subscription service, used by our 1.1 million subscribers, from a 30 year old bespoke, in-house legacy platform to a modern cloud based SaaS solution.

Away from work Kris and his family live on the south coast where he spends time with his young son, follows the (mis)fortunes of Southampton FC and drinks the occasional craft beer.

12.10 – 12.50

The Partnership Advantage: Powering Growth Through Synergies, Partnerships & Subscription Bundling

>Developing collaborations and partnerships to maximise cross-selling opportunities, leverage new customer bases and share expertise and resources for mutual growth

>Harnessing the power of partnerships and subscription bundles to create unique value propositions and customer experiences

>Maximising partnership synergies through effective pricing, revenue sharing and marketing models

PANEL DISCUSSION

Speakers

Richard Sale
Richard Sale
Richard Sale
Business Development Director
PELOTON INTERACTIVE

Richard Sale

Business Development Director, PELOTON INTERACTIVE

An experienced commercial leader with expertise built up in the fitness industry. I am currently the Business Development Director at Peloton, where I lead the Strategic Partnership function for the UK Business. This centres around the challenge of expanding our product distribution through identifying new channels for member and revenue growth while maintaining efficient yield and margin.

Vineeta Anuj
Vineeta Anuj
Vineeta Anuj
Chief Marketing Officer
MINDFUL CHEF

Vineeta Anuj

Chief Marketing Officer, MINDFUL CHEF

Vineeta specialises in developing holistic customer experience across online and offline channels by bringing together insight, marketing strategy and commercial data. She’s a self-confessed foodie with over 17 years experience working for global Food and Drink brands. Vineeta started her career in marketing in Australia – with The Coffee Club, a global hospitality brand. In her time there she helped grow the business from a national franchise with 300 sites to a global franchise spanning across 6 countries with over 600 sites. Vineeta moved to London in 2014 and has worked in senior marketing roles for Costa Coffee, Odeon Cinemas and is now The Head of Customer for Mindful Chef – the UK’s highest rated recipe box brand who’ve delivered over 30 million meals.

Tom Hurst
Tom Hurst
Tom Hurst
Head of Acquisition
CRAFT GIN CLUB

Tom Hurst

Head of Acquisition, CRAFT GIN CLUB

With over 10 years experience in the Ecom and D2C space, Tom has worked for and with a range of the UK’s top marketing agencies and D2C brands, helping to grow and scale brands’ customer database sizes and Ecom revenue through performance marketing channels. Tom is currently the Head of Acquisition at Craft Gin Club – the UK’s biggest gin subscription club.

Moderator

Caroline Szewczyk
Caroline Szewczyk
Independent Growth Consultant & Startup Advisor
GROWTH MENTOR

Caroline Szewczyk

Independent Growth Consultant & Startup Advisor, GROWTH MENTOR

I work with B2C startups and scaleups, helping them to grow profitably. I have over 16 years’ experience in marketing, with the last 10 years focused on performance marketing and driving measurable results for B2C businesses. I’m passionate about taking a product-led approach, a holistic view of growth that extends well beyond marketing. I’ve worked across a variety of industries, including: gifting, skincare, beauty, crafting, petcare, groceries & femcare.

12.50 – 13.50

121 Meetings & Networking Break

13.50 – 14.20

Ready to Dive into New Markets? Going Global in the Subscription-Based Economy

STREAM KEYNOTE

Speakers

Matt Harrison
Matt Harrison
Matt Harrison
Senior Tax Technology Solutions Manager
AVALARA

Matt Harrison

Senior Tax Technology Solutions Manager, AVALARA

Matt is one of Avalara’s top cross-border tax experts, with in-depth VAT, GST, and U.S. sales tax knowledge. He brings a unique perspective on the impact tax changes have on businesses when they scale their subscription model into international markets. Matt puts businesses’ minds at ease by answering the many complex questions and helping to automate manual processes, saving them time and money.

Ash Lomberg
Ash Lomberg
Ash Lomberg
Vice President GTM EMEA
CHARGEBEE

Ash Lomberg

Vice President GTM EMEA, CHARGEBEE

As the Vice President GTM – EMEA at Chargebee, I lead a high-performing team focused on delivering critical business outcomes for our customers. Chargebee is the leading Revenue Growth Management (RGM) platform that helps CxOs scale their businesses and optimize their recurring revenue operations. RGM platforms foster interoperability among critical systems, laying the foundation for a robust tech stack that supports both current operations and future aspirations. It’s not just about managing revenue; it’s about building a resilient infrastructure for sustained success with recurring revenue

Moderator

Rosie Hoggmascall
Rosie Hoggmascall
Fractional Head of Growth
Freelance

Rosie Hoggmascall

Fractional Head of Growth, Freelance

Fractional Head of Growth, Contract

Rosie is a Fractional Head of Growth for early stage startups specialising in product-led growth and monetisation, as well as a mentor and advisor for TechScaler and Barclays Eagle Labs. She’s spent 7 years across consulting and early stage startups funded by Index Ventures, EQT Capital, Alumni Ventures and Intel Capital.Last year, she won App Leader 2023, Top Testing Influencers 2023 and Top Writers in UX on Medium.

14.20 – 14.40

How the UK’s Fastest Growing Drinks Brand Added Subscriptions into the Mix

>Overcoming the challenges and reaping the benefits of launching subscriptions in the heavily regulated CBD market

>Diversifying Trip’s channel mix to reduce vulnerabilities and improve CAC:LTV ratios following a period of rapid growth

>Designing a subscription offer to build further engagement with a ‘cult community’ of loyal customers and brand advocates

>Understanding the business-wide impact of the shift to a recurring revenue model and incorporating a new channel with existing operations

PRESENTATION

Speaker

Chloe Palmer
Chloe Palmer
Chloe Palmer
Senior Global DTC Experience Lead
TRIP

Chloe Palmer

Senior Global DTC Experience Lead, TRIP

Chloe is the Senior Global DTC Experience Lead at TRIP, the fastest growing business in food and drink (Alantra Fast 50). TRIP exists to create calm in the everyday chaos, through next generation wellness products that care for your mental health. The business’ online store has seen up to 600% YoY growth, with Chloe playing a pivotal role in all things acquisition, retention and conversion over the past 3 years ago. TRIP is currently the #1 CBD brand globally, with 88% UK market share for drinks, and the 4th fastest growing company in the UK (Sunday Times 100). Chloe has spent the last decade working in the health and wellness space, and with TRIP has introduced millions of people to their first CBD experience, through plant powered products that taste as good as they make you feel.

Moderator

Rosie Hoggmascall
Rosie Hoggmascall
Fractional Head of Growth
Freelance

Rosie Hoggmascall

Fractional Head of Growth, Freelance

Fractional Head of Growth, Contract

Rosie is a Fractional Head of Growth for early stage startups specialising in product-led growth and monetisation, as well as a mentor and advisor for TechScaler and Barclays Eagle Labs. She’s spent 7 years across consulting and early stage startups funded by Index Ventures, EQT Capital, Alumni Ventures and Intel Capital.Last year, she won App Leader 2023, Top Testing Influencers 2023 and Top Writers in UX on Medium.

14.40 – 15.20

Strategies for Sustainable Growth – from Product Fit to Fulfilment

>Understanding the fundamental building blocks that need to be in place to successfully scale a subscription business

>Streamlining and optimising operations to support growth without impacting quality or customer satisfaction

>Harnessing the power of data analytics to inform your scaling efforts and provide insight into customer behaviours, emerging trends and areas for improvement

PANEL DISCUSSION

Speakers

Roshni Patel
Roshni Patel
Roshni Patel
Head of Ecommerce
WILD NUTRITION

Roshni Patel

Head of Ecommerce, WILD NUTRITION

A strategic and results-driven individual with over 14 years of diverse experience across digital strategy & execution, trading, P&L and budget management, digital & lifecycle marketing, eCommerce operations & customer service, platform migration and product management (UX/UI, CRO). Currently leading eCommerce/DTC at a PE backed subscription-led consumer goods brand in the health & wellness space. Previously led and developed a multi-site commercial digital function for a major brand and leading UK cultural institution, delivering commercial growth and brand engagement. Interested in supporting and developing SMEs through digital, margin and process optimisation. Experience with Shopify, JIRA, Asana, Hootsuite, Teradata, Mailchimp, Omniture, Tessitura, Google Analytics, Google Tag Manager, Google Optimise, Adwords, Lyris HQ & Figma.

Gyve Safavi
Gyve Safavi
Gyve Safavi
Co-Founder & CEO
SURI

Gyve Safavi

Co-Founder & CEO, SURI

Gyve Safavi is the Co-Founder and CEO of SURI (tyrsuri.com) short for ‘Sustainable Rituals’, the brand is on a mission to create oral care products that help people live more sustainably; without compromising on quality, performance, or design. Its Sustainable Sonic Toothbrush launched in 2022 and has since won several consumer and industry accolades; being voted as The Independent’s BestBuy toothbrush, Fast Company’s Most Innovative FMCG brand of the year, Red Dot’s 2023 Design Award Winner, and also featured in publications such as Dazed, Monocle, FT, Wired, Wallpaper and more.

James Hayes
James Hayes
James Hayes
Director of Business Development
WHISTL FULFILMENT

James Hayes

Director of Business Development, WHISTL FULFILMENT

James was among the top 50 influencers in e-commerce and shipping, recently published by Scurri. James is a former founder of a parcel delivery business called Parcel Station, exiting that role in 2018 to support and drive growth and improvement at Whistl.

As Director of Business Development at Whistl Fulfilment, a leading provider of e-commerce, fulfilment and supply chain solutions, James understands eCommerce logistics and technology. James has extensive experience in supply chain solutions and product concepts for commercial and technical audiences.

Because product delivery is often the first time your customers see your product, it is worthwhile that the experience is positive! James has a particular interest in improving customer experience with final-mile delivery.

You’ll often hear James on podcasts and webinars or in person at events speaking passionately about how you can scale using fulfilment and delivery as a method of business growth.

James Collingham
James Collingham
James Collingham
Director of Ecommerce
POOCH & MUTT

James Collingham

Director of Ecommerce, POOCH & MUTT

I have 17 years experience within the digital landscape, mainly within the DTC sector and have worked within corporate businesses such as Experian, through to the agency space at Tradedoubler, and then living the past 8 years brand side in companies as Protein World, Quidco and now Pooch & Mutt. 
 
I have a passion for technology and how this can enhance customer experience through the power of personalisation and multimedia marketing strategies in order to deliver both revenue growth and profit. Further to this, I’ve lived the world of online subscriptions for over 10 years and have led many brand strategies to deliver multi million pound profitable models.

Moderator

Rosie Hoggmascall
Rosie Hoggmascall
Fractional Head of Growth
Freelance

Rosie Hoggmascall

Fractional Head of Growth, Freelance

Fractional Head of Growth, Contract

Rosie is a Fractional Head of Growth for early stage startups specialising in product-led growth and monetisation, as well as a mentor and advisor for TechScaler and Barclays Eagle Labs. She’s spent 7 years across consulting and early stage startups funded by Index Ventures, EQT Capital, Alumni Ventures and Intel Capital.Last year, she won App Leader 2023, Top Testing Influencers 2023 and Top Writers in UX on Medium.

15.20 – 15.50

121 Meetings & Networking Break

15.50 – 16.50

Founders Forum & Roundtables

Put your questions to our panel of Founders as they discuss the critical inflection points for their subscription businesses.

ROUNDTABLES

Speakers

Amy Moring
Amy Moring
Amy Moring
Co-Founder
HUNTER & GATHER FOODS

Amy Moring

Co-Founder, HUNTER & GATHER FOODS

Amy is Co-founder and CEO of Hunter & Gather Foods, as well as a Forbes 30 under 30 alumni and lifelong coeliac. Hunter & Gather was set up with her partner to provide real food products that support a healthier lifestyle. The brand creates products, food and supplements which are always free from refined sugar, grains and seed oils. The brand takes inspiration from ancestral lifestyles and educates its tribe on ways to live better in the modern world. The brand is well known for its collagen products but also its range of better-for-you condiments.

Fraser Doherty
Fraser Doherty
Fraser Doherty
CEO & Co-Founder
BEER52, WINE52 & SUPERJAM

Fraser Doherty

CEO & Co-Founder, BEER52, WINE52 & SUPERJAM

Fraser is the co-founder and CEO of Beer52; the world’s largest craft beer club and Wine52, the UK’s fastest-growing wine club.  Named by the Sunday Times as one of the UK’s fastest-growing startup companies, with over 2.5m customers to date and 100+ employees, the company also produces the world’s No. 1 craft beer magazine, Ferment. Importing beer from a new country each month, their members have enjoyed discovering the best craft beers and wines from South Africa, California, South America and all over Europe.  Fraser will share the lessons learned from this amazing adventure of taking their community on a journey of taste discovery around the world.

Gemma Mills
Gemma Mills
Gemma Mills
CEO & Founder
JOMO CLUB

Gemma Mills

CEO & Founder, JOMO CLUB

Gemma Mills, Founder of JOMO Club, the UK’s alcohol-free spirit subscription and gift box has created an exclusive club dedicated to delivering the best tasting, highest quality alternatives to alcohol, right to the doors of those looking to cut back or abstain from alcohol. Following eight years in the corporate world, Gemma turned to the ritual of a G&T to divide the working day and evening during lockdown. Discovering there were over 500 non-alcoholic spirits available on the market, mostly undiscovered, she set out in 2021 to embrace a new challenge launching JOMO Club – cocktails, without the booze.

Rebekah Brown
Rebekah Brown
Rebekah Brown
Founder
MPOWDER

Rebekah Brown

Founder, MPOWDER

Founder of the award-winning MPowder, a co-created wholefood-led supplement range and community developed with medical doctors, naturopaths and expert practitioners. I trained as a creative planner and have scaled a number of creative agencies prior to this purpose-driven venture. I’m happiest bringing together good people, bringing to light great insights and delivering solutions that work.

Moderator

Katie Searles
Katie Searles
Katie Searles
Editor
INTERNETRETAILING

Katie Searles

Editor, INTERNETRETAILING

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

16.50 – 17.00

Conference Chair Closing Remarks

Speaker

Katie Searles
Katie Searles
Katie Searles
Editor
INTERNETRETAILING

Katie Searles

Editor, INTERNETRETAILING

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

17.00

Networking, Afterparty & End of Day

Official Afterparty

17.00 – Networking Drinks | Spring Festival Exhibition

17.30 – Clay’s Bar | Virtual Shooting | 55 Moorgate London EC2R 6LL | RSVP Here

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