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After 6 years as the National Trust's Membership Director, Tom has recently taken on a new role as Commercial Operations Director; bringing together the expertise of Retail, Food & Beverage, and Welcome & Service into one high-impact team. During his 6 years in the Membership role, Tom helped steward the Trust through Covid, the Cost of Living squeeze, and a CRM transformation programme. Before his time at the Trust, Tom worked in operational and head office roles for Waitrose.