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Jess Burney is Managing Director of Customer Marketing and Subscriptions at Immediate Media, where she leads a 50-strong team across some of the UK's best-known specialist brands — Radio Times, BBC Good Food, BBC Gardeners' World, and History Extra. Over the last three years, Immediate has grown to 1.2 million subscribers, including close to 800k paid app subscribers — scaling the Good Food app from scratch and building Nutracheck into the UK's top-rated calorie and nutrient tracking app. With nearly 15 years at Immediate and a background at BBC Worldwide, Jess brings deep experience in what makes focused subscription brands retain their audiences.