ConsumerX Speakers

Natalie leads Avon’s ambitious purpose sustainability agenda, from addressing the climate crisis through to tackling equality and inclusion. In this role Natalie is responsible for crating and implementing triple bottom line strategy across operations in Avon’s international markets, including decarbonisation, circularity, social impact and brand activism.

Natalie is a passionate advocate for Avon’s mission to create a better world for women, leading Avon’s core purpose to deliver positive social impact through support of women and the issues that matter to Avon’s communities. She is also responsible for communications across all aspects of Avon’s sustainability efforts, from corporate responsibility reporting through to engaging and inspiring our independent beauty entrepreneurs to embrace sustainability.

Natalie has over 20 years’ experience in PR and communications. She is known for her energy, determination to deliver, and combination of strategic thinking with can-do pragmatism.

With over a decade of extensive experience in the retail sector, I specialise in aiding fast-growing brands to achieve their growth objectives while fostering sustainable and scalable foundations. My focus lies in establishing robust operational frameworks to facilitate expansion both domestically in the UK and on a global scale.

I studied Law at University but was always obsessed with beauty and fashion. I spent the first five years of my career growing the eCommerce function for a luxury handbag brand from the ground up. Being a part of a small team in the early stages meant I had insight and input into all areas of the business. This journey in a fast-growing business, taking the team of four to twelve, grew my passion for full-funnel DTC strategy. I was then brought into a luxury skincare brand to grow the DTC function. Building out the team structure, creating processes and focusing on scaling profitably. The team went from working in silos and with no overarching strategy to understanding the full funnel. This then led to my current Head of eCommerce role. I wanted to work with a mass-appeal, more affordable product range. My detailed approach to managing a P&L and my experience with margin innovation have allowed me to thrive in an omni-channel business model with tighter margins. I re-branded and re-platformed the website, profitably scaled acquisition, and grew the DTC function from 12% to 25% of the overall business. As a seasoned professional in eCommerce, I firmly advocate for a holistic approach that encompasses the entire customer journey – from the initial discovery phase and the pivotal first click, facilitated by my expertise in digital marketing and social media strategies, to the seamless shopping experience on the website, culminating in strategies for retention and fostering loyalty. In an era where siloed operations are increasingly outdated, I am committed to leveraging my comprehensive understanding of the full funnel to drive sustained, profitable growth.

Seasoned business executive with over 10 years of experience leading and executing large-scale organizational transformations in the manufacturing, financial services and hospitality sectors. Proven ability to define strategy, galvanize teams around a common vision, and drive results. Passionate about using technology to improve the customer experience and make businesses more efficient.

Herc brings 20+ years of experience leading innovation and retail strategy for the world’s leading brands. Via his leadership at THG, he activates his passion for strategic innovation and technology, the future of retail, and the deployment of practical applications, to transform businesses.

Alec is the co-founder of sustainable period brand DAME, best known for launching the world’s first reusable tampon applicator. Previously, he spent 3 years running the UK tampon subscription service, Sanitary Owl. It was here he witnessed the plastic waste, toxic ingredients, and shameful language used by the industry. He co-founded DAME to rewrite the narrative around periods, provide real choice, and improve life for people with periods around the world.

Overseeing brand, product, and marketing, Alec has been responsible for bringing some game-changing products and campaigns to life, including the first ever tampon string to be shown on public advertorial, featuring on the side of 200 London buses. He has written for newspapers and spoken on panels, mostly about his main passions – impact, circularity and design.

Beth is founder and Director of Turtle Bags. An ecologist and environmental campaigner, has a fire in her belly to tell the story of marine plastics and offer alternatives to plastics in our everyday lives: Beth has been the driving force behind Turtle Bags for 20 years.

Award winning creative and strategic global marketeer with extensive in-house and agency experience planning and executing progressive 360 multi-channel campaigns for fashion, luxury, entertainment & lifestyle brands. Expertise in transformation of brands to drive cultural relevance, using innovation and a consumer-centric approach to deliver cut-though and results. Strong business acumen, with the ability to balance commercial objectives whilst maintaining brand integrity. Decisive and visionary, challenging convention and seeking entrepreneurial solutions. Campaign Power 100 (2017 -2022); Marketing Week vision 100 (2017); Drum 100 Most Influential in Digital marketing (2017); Winner of Marketing Leader of the Year (2016: Women in Marketing).

Laura is a powerhouse in the B2B marketing world – focusing her sights on the busy
and noisy Customer Data industry as VP of Marketing at imagino. Expert in using
data to accurately identify the success of campaigns and channels and analysing the
effectiveness of touchpoints across the whole customer journey to guide marketing
spend and strategic development.

Passionate about bringing marketing projects to life, she believes in activating all the
data you need and nothing you don’t. She’s challenging brands to enable marketing
agility with customer data. Marketers need to solve issues and take advantage of
opportunities today. Great marketing ideas have a half-life. Delays and discussion
erode their genius. With years of experience under her belt, Laura is determined to
solve this age-old problem.

I’m an independent retail and ecommerce specialist, with 18 years consulting and operational experience. I work for CEOs of retail businesses of all sizes as an advisor or as part of the management team on an interim basis. I speak fluent tech and often bridge the gap between the business and technology teams.

Georgia heads marketing for Adobe across UK, MEA, is a C-level entrepreneur and co-hosts the RetailCraft Podcast.

Justine is a seasoned ecommerce professional and has worked with some of the UKs favourite brands. From running a VC-backed startup, to launching Hobbycraft’s first multichannel website, to helping Screwfix expand into Germany, these days Justine works with mid-sized retailers to improve their digital offering & grow their ecommerce P&Ls.

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian cofounded and is Editor in Chief of InternetRetailing, providing insight and research for Europe’s etailers and multichannel retailers – www.internetretailing.net. To underpin the analysis Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 we launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers (IREU) – www.internetretailing.net/iruk and www.internetretailing.net/ireu.

Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA, Walgreens Boots Alliance and VF Corporation (Timberland, The North Face, Vans etc). Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing. Ian’s skills encompass technology (Chartered IT Professional, Chartered Fellow of the British Computer Society), marketing, commerce and finance (Chartered Accountant) and business-wide innovation.