2023 Speakers

As a Global leader in digital commerce I enjoy bringing the sales and marketing organisation on the digital journey through a data-led, shopper first mindset. My experience spans global, regional and local roles with a focus on; eCommerce strategy development, capabilities, digital shelf measurement, digital media planning and brand ownership. I enjoy sharing and presenting my insights and experiences at international conferences, as well as learning and hearing from fellow experts in the field.

Katie Searles is Editor of InternetRetailing and DeliveryX and a B2B journalist who has covered topics including the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. Katie also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

Lindsay is one of nature’s disrupters – and is focusing his sights on the busy and
noisy Customer Data industry as CRO of imagino. A firm believer that you don’t need
ALL the data, you need the RIGHT data, he’s challenging brands to rethink their
strategies on how to get actual value from their ever-complex customer data.
Marketers need to solve issues and take advantage of opportunities today. Agility
means responding quickly to the market, to the economy, to trends, to a piece of
inspiration! With over 25 years & experience in the SaaS Martech space, this is a
problem Lindsay is determined to solve.

Gianfranco Cuzziol is an engaging individual who has traversed the agency – client-side divide. He is an experienced CRM, data, business transformation expert with a track record of both setting and delivering customer strategy, with customer and business objectives at the centre. Ginafranco was most recently Avon International CRM and Personalisation Lead with Natura &Co for nearly five years, working across four iconic brands – Aesop, Avon, Natura and The Body Shop – setting their CRM and personalisation vision. Prior to that, he was Global Head of CRM at Aesop for over two years, responsible for delivering business transformation projects centred on CRM, loyalty and subscription. This included a global remit delivering global and regional capability / technology to support a global CRM programme across 23 markets.

With an early career in consulting for FTSE 100 leadership teams, Jim discovered Amazon FBA in 2013 and successfully launched, operated and scaled a private label FBA brand from 2013 to 2020 when he joined Thrasio as Head of M&A for Europe. Jim currently holds the role of VP for Europe at GETIDA, the leading Amazon Reimbursements company, where he helps clients recover 1-3% of annual revenues. Jim will lean on his experience as an operator, acquirer and now auditor of Amazon businesses to share some of the biggest profit drivers for brands using Amazon FBA as a sales channel in 2024 and beyond.

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian cofounded and is Editor in Chief of InternetRetailing, providing insight and research for Europe’s etailers and multichannel retailers – www.internetretailing.net. To underpin the analysis Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors.

In 2015 we launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers (IREU) – www.internetretailing.net/iruk and www.internetretailing.net/ireu. Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA, Walgreens Boots Alliance and VF Corporation (Timberland, The North Face, Vans etc). Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC.

Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing. Ian’s skills encompass technology (Chartered IT Professional, Chartered Fellow of the British Computer Society), marketing, commerce and finance (Chartered Accountant) and business-wide innovation.