ChannelX Agenda
Unleashing Ecommerce Growth Across Marketplaces, Social, DTC & Emerging Channels
RegisterAgenda
Click on the tabs to view each track.
ChannelX 2024 Stream 1 – Marketplace Strategy & Operations
Stream 1 focusses on how to streamline your marketplace with cutting edge services and tools with best practices covering channel strategy, carriers & cross border trade.
Morning Registration
Conference Chair Opening
Speaker
CHANNELX
Chris Dawson
Editor-In-Chief, CHANNELX
Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.
Evolving Marketplaces and the Role of Retail Media
In this session, Pinki will explore the complete journey of online marketplaces, beginning with how they are set up, scaled, and the challenges they face in their early stages. Based on her most recent experience at Kingfisher / B&Q, she will dive into the transition from a growing marketplace to one that has matured, focusing on the dynamics of expanding cross-border, attracting sellers from diverse regions, and offering new product categories.
As these marketplaces grow, their revenue strategies evolve, and Pinki will highlight how retail media becomes a key driver of monetization. Discussing how marketplaces, in their mature phase, operate similarly to publishers, needing robust infrastructure and strategies to function effectively as retail media hubs.
The opening keynote will also center on the opportunities within retail media for both marketplaces and brands. We’ll explore how these partnerships can enhance growth, offer mutual benefits, and create an ecosystem where both parties thrive, creating value for consumers, brands, and the marketplace itself.
PLENARY KEYNOTE
Speaker
KINGFISHER PLC
Pinki Choudhury
Head of Product, Marketplace & Retail Media, KINGFISHER PLC
An experienced innovative Product leader with an extensive background in building value-driven products that solve genuine customer needs. Proven leadership results in growing, managing, and inspiring highly motivated productive teams. Take pride in creating customer engagement & loyalty-focused strategies. A great advocate of lean methodology, test and learn approach, and steering cross-functional teams across multiple corporate hierarchies. International experience managing global, American, pan-European products, with a strong record of engaging senior executive stakeholders for alignment and buy-in.
Retail Media Landscape & AI
PLENARY KEYNOTE
Speaker
CRITEO
Andy Stephen
Director of Monetisation UK , CRITEO
Andy Stephen is Director of Monetisation UK at Criteo – his team provide retail media ad-tech and services to some of the UK’s largest retailers including Asda, Boots & Currys. With over 12 years industry experience, including at marketplace SaaS solution Mirakl, Andy is passionate about technology that enables enterprise businesses to launch & scale new business models.
Retailer Owned Marketplaces
PLENARY KEYNOTE
Speaker
TESCO
Peter Filcek
Marketplace Director, TESCO
Executive team member and senior leader with a passion for delivering amazing customer experiences that solve problems or meet needs in scalable and commercially successful ways. Varied experience covering both commercial management and customer-centric product roles, leadership of multi-layer and multi-functional teams up to 150 people, as well as the development of new organisational design and operating principles.
Strategies for the Amazon Marketplace
PLENARY KEYNOTE
Speaker
AMAZON
Stacey Van Den Aardweg
UK Director – Fulfilment by Amazon (FBA) & Global Selling – Marketplace, AMAZON
Stacey is the UK Director of Fulfilment by Amazon and Global Selling – Marketplace. She has a breadth of experience spanning retail, e-commerce, sales, management consulting and investment banking – having built and scaled new businesses as well as transformed mature organisations. In her current role at Amazon, she is responsible for empowering businesses to grow on Amazon using its fulfilment and logistics capabilities and account management tools. She specialises in harnessing technology and data to optimise the Seller experience and unlock innovation in the evolving global e-commerce landscape.
Industry Landscape & European Marketplaces Report 2024 Findings
PLENARY PANEL
Speakers
INTERNET RETAILING
Ian Jindal
Editor in Chief, INTERNET RETAILING
Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian cofounded and is Editor in Chief of InternetRetailing, providing insight and research for Europe’s etailers and multichannel retailers – www.internetretailing.net. To underpin the analysis Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 we launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers (IREU) – www.internetretailing.net/iruk and www.internetretailing.net/ireu. Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA, Walgreens Boots Alliance and VF Corporation (Timberland, The North Face, Vans etc). Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing. Ian’s skills encompass technology (Chartered IT Professional, Chartered Fellow of the British Computer Society), marketing, commerce and finance (Chartered Accountant) and business-wide innovation.
SITRUNA
Sophie Down
Advertising Director , SITRUNA
Sophie is the Advertising Director at Sitruna and a recognised authority in the field of advertising. With over ten years of experience in eCommerce and paid media, she has driven millions in revenue for global brands. Sophie leads a team of PPC specialists, ensuring that advertisements are strategically placed for maximum effectiveness.
MIRAKL
Octavie Gosselin
Vice President – Ads, MIRAKL
Octavie joined Mirakl in February 2021 as Chief of Staff to the CEO, and was appointed Vice President Mirakl Ads in January 2024. Prior to Mirakl, she worked for McKinsey & Company, notably as Senior Engagement Manager. Since 2021, Octavie Gosselin has contributed to Mirakl’s growth by participating in the advancement of its global strategy. She is now in charge of the development and management of Mirakl Ads, the only retail media solution optimized for both e-commerce and marketplaces that puts relevance and personalization at the heart of its strategy. Mirakl Ads maximizes monetization potential thanks to a flexible, intuitive platform that uses AI to enable advertisers to create automatic campaigns with all marketplace sellers becoming day-one advertisers.
Moderator
CHANNELX
Chris Dawson
Editor-In-Chief, CHANNELX
Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.
121 Meetings & Networking Break
4 Things to Consider When Building a Global Marketplace
STREAM KEYNOTE
Speaker
STRIPE
Gary Pelissier
Global Marketplace Product Lead, STRIPE
Gary is the Product Lead for Marketplaces at Stripe, where he builds products for some of Stripe’s largest users. He brings a cross-functional lens to product management, having previously worked in Finance, Strategy, and Operations at Stripe. When he’s out of the office, you’ll find him on a run in Golden Gate Park, training his mini schnauzer, or studying for his wine sommelier certification. Prior to Stripe, he worked at SoFi, Social Finance (impact investing), and Morgan Stanley. He holds an MBA from Stanford University and a BA magna cum laude from Harvard University.
Supply Chain Resilience & Risk Management
How to build resilient supply chains in marketplaces, including risk assessment, mitigation strategies, supplier diversification, and supply chain digitization.
PRESENTATION
Speakers
SONY PLAYSTATION
Mike Fethers
Ecommerce Business Manager, SONY PLAYSTATION
Mike is currently the Ecommerce Business Development Manager at Sony Interactive Entertainment (PlayStation), focusing on the direct-to-consumer (D2C) strategy for PlayStation products and services.
As a passionate retailer, he understands the critical role of supply chain in delivering value to consumers and stakeholders alike.
With over 15 years experience in multi-channel retail across entertainment and FMCG. His expertise lies in crafting efficient procurement strategies, managing cross-functional teams, and driving process improvements that enhance profitability and sustainability. Mike has spearheaded initiatives that have significantly reduced costs, improved delivery times, and increased customer satisfaction
THE HUT GROUP
Herculano Rodrigues
Senior Vice President, THE HUT GROUP
I have over 20 years’ senior executive experience delivering value and improved business performance for demanding retailers, brands and investor clients from diverse geographies. The rapidly evolving opportunities from digital transformation and innovation are hugely exciting, and I enjoy helping organisations unlock value and drive growth.
SOSWEET
George Robinson
CEO & Co-Founder, SOSWEET
An avid coffee lover on a mission to build the UK’s favourite sweet shop!
Moderator
ECOMMERCE INTELLIGENCE
Chris Turton
Managing Director , ECOMMERCE INTELLIGENCE
Chris Turton is the founder of Ecommerce Intelligence, a full service amazon agency that focuses on manufacturers and brands. He has been selling on Amazon for 13 years and been involved in the Ecommerce space for nearly 20. Ecommerce Intelligence client list features multiple global brands in nearly every vertical, Chris and his team support over 55 sellers and handle millions in revenue across the channel for their clients.
Harnessing the Power of Marketplaces
Strategies for accelerating your online business growth – Learn how to embrace innovative business models and harness the power of marketplaces for future success.
PANEL DISCUSSION
TBA – B&Q
Speakers
JOHN COTTON GROUP
Kora Habinakova
Channel Manager ‑ Marketplaces , JOHN COTTON GROUP
An established marketplace channel manager, Kora has worked in ecommerce and the digital space since 2008. Having played an active role in the digital landscape evolution over the years, Kora has a strong grasp of digital marketing and ecommerce strategies as well as back-end systems to build successful online stores. With the landscape shifting from brands concentrating on sales via their own ecommerce platforms to expanding their presence via marketplaces; and the marketplaces’ growth in volume and value added to the economy, Kora is keen to share her knowledge of best practices as well as tactical test scenarios to help marketplaces grow further.
ZOOPLUS
Sean Douglas
Country Head UK/IE & Managing Director, ZOOPLUS
OCTOPIA
Christopher Charalambous
UK Sales Lead, OCTOPIA
KINGFISHER PLC
David Gomez Cardona
Group Marketplace Director, KINGFISHER PLC
David joined Kingfisher PLC in January 2022 and comes with over 14 years’ experience in the Marketplace and e-Commerce space in Europe and the UK, mainly in Electronics, DIY & Home Improvement. As Group Marketplace Director at Kingfisher, he is responsible for defining and leading the group marketplace strategy across its markets and empowering Kingfisher banners to define the best marketplace approach to succeed in each of their local markets.
Moderator
ECOMMERCE INTELLIGENCE
Chris Turton
Managing Director , ECOMMERCE INTELLIGENCE
Chris Turton is the founder of Ecommerce Intelligence, a full service amazon agency that focuses on manufacturers and brands. He has been selling on Amazon for 13 years and been involved in the Ecommerce space for nearly 20. Ecommerce Intelligence client list features multiple global brands in nearly every vertical, Chris and his team support over 55 sellers and handle millions in revenue across the channel for their clients.
121 Meetings & Networking Break
Platform Ecosystems & Partner Integration
The role of platform ecosystems in marketplace strategy, including the integration of third-party services, APIs, and partnerships to enhance value proposition and user experience.
STREAM KEYNOTE
Speaker
SENDCLOUD
Andrew Norman
UK Country Manager, SENDCLOUD
Andrew is the UK Country Manager for Sendcloud responsible for the expansion into the UK market through both direct and partner channels. Andrew brings broad experience of the eCommerce market through his leadership roles at Volo Commerce and ShipStation and most recently as General Manager for Metapack, part of the Auctane group of companies.
The Circular Economy
Effective strategies and challenges associated with closing the loop sharing, and reusing, repairing, refurbishing and recycling existing materials and products as long as possible.
FIRESIDE CHAT
Speakers
TROJAN ELECTRONICS
James Rigg
CEO, TROJAN ELECTRONICS
As the CEO of Trojan Electronics, I am at the forefront of driving transformative circular solutions within the electrical manufacturing and retail sector. Boasting over 15 years of experience, including a notable leadership role in steering growth across the Buy It Direct Group, I am deeply committed to advancing Trojan’s mission of reducing e-waste for retailers and manufacturers.
EBAY
Mark Monte-Colombo
Head of Refurbished & Home Improvement, EBAY
An experienced senior professional with a passion for eCommerce, with over 15 years’ experience in retail, marketing, commercial and operations within fast moving and dynamic environments. Proven track record of delivering strong revenue and profit growth across general merchandise. A natural passion for customers, indulging in customer insight in order to understand and identify their needs and trends to drive businesses forward.
EBAY
Jemma Tadd
Head of Fashion, EBAY
Jemma Tadd joined Ebay UK as senior business development manager in June 2018 and was promoted to head of fashion in November 2022. She has previously held roles at The Hut Group and Zalando.
Under Tadd’s leadership, Ebay partnered with hit ITV2 reality show Love Island in May – the first time the popular show has shunned fast fashion brands in favour of pre-owned product.
RESKINNED
Matt Hanrahan
Co-Founder, RESKINNED
Matt Hanrahan, Co-Founder of Reskinned, is passionate about creating a more sustainable clothing world. He’s been involved in consumer marketing and innovative technology development for more than twenty
years. From his wealth of in-depth knowledge of innovative tech.
Reskinned was founded. The company offers brands and their customers better ways to continue the lifecycle of their garments, an strives to develop smarter, more effective circular textile systems.
Moderator
ECOMMERCE INTELLIGENCE
Chris Turton
Managing Director , ECOMMERCE INTELLIGENCE
Chris Turton is the founder of Ecommerce Intelligence, a full service amazon agency that focuses on manufacturers and brands. He has been selling on Amazon for 13 years and been involved in the Ecommerce space for nearly 20. Ecommerce Intelligence client list features multiple global brands in nearly every vertical, Chris and his team support over 55 sellers and handle millions in revenue across the channel for their clients.
Customer Retention & Lifetime Value Optimisation
Tactics for enhancing customer retention and maximising lifetime value on marketplaces, including personalised engagement strategies, loyalty programs, and post-purchase experiences.
PANEL DISCUSSION
Speakers
DEBENHAMS
Dan Finley
CEO, DEBENHAMS
Dan joined Debenhams as Chief Executive Officer in January 2022 to digitally transform the iconic British heritage brand.
Prior to joining Debenhams, Dan spent a decade as Group Multi Channel Director at JD Sports Fashion Plc.
He delivered unprecedented multi channel growth as JD established itself at the pinnacle of the sports fashion industry, becoming a global multi channel leader and entering the FTSE 100.
Dan started his career in management consulting after reading Economics and History at Balliol College, University of Oxford.
COTSWOLD COLLECTIONS
Tim Curtis
Chairman, COTSWOLD COLLECTIONS
Having had a busy and varied career, Tim Curtis (1981) is currently Chair of Lifestyle Fitness and Cotswold Collections. He also provides multichannel retail consulting and advisory services to a number of businesses. Tim is an experienced mentor for business leaders and entrepreneurs, and he offers mentoring to students on the Cambridge Judge Business School’s Masters in Entrepreneurship programme.
FUTURA DIRECT
Naomi Wilkinson
Commercial Marketplace Manager, FUTURA DIRECT
I have been working in the retail industry for almost 5 years and I currently manage 11 UK marketplaces at Futura Direct. I have also worked in customer service roles as well as continual improvement roles in manufacturing and production. I thoroughly enjoy marketplace account management and I am always on the hunt to expand my knowledge on the fast growing industry.
ADYEN
Nicole Olbe
Country Manager UK, ADYEN
Nicole has recently joined Adyen, a global financial technology platform of choice for leading enterprise businesses, as the UK Managing Director.
Moderator
ECOMMERCE INTELLIGENCE
Chris Turton
Managing Director , ECOMMERCE INTELLIGENCE
Chris Turton is the founder of Ecommerce Intelligence, a full service amazon agency that focuses on manufacturers and brands. He has been selling on Amazon for 13 years and been involved in the Ecommerce space for nearly 20. Ecommerce Intelligence client list features multiple global brands in nearly every vertical, Chris and his team support over 55 sellers and handle millions in revenue across the channel for their clients.
121 Meetings & Networking Break
Marketplace Roundtables
For the afternoon, attendees join marketplace roundtables covering various channels & categories.
Garden & DIY | Electronics | Refurbished | Fashion | Sports & Leisure | Health & Beauty | Home | Amazon Best Practice
Moderator
MANIFESTO GROWTH ARCHITECTS
Marine Pajot
Strategy Director, MANIFESTO GROWTH ARCHITECTS
Marine is a Growth and Innovation Strategy Director at Manifesto Growth. She has over 15 years of experience working for a wide range of leading global brands such as McDonald’s, Mars and Nascar, in New York, Paris, Sao Paulo and London.
She has a passion for brands and strongly believes in their power to disrupt categories, invent the future and positively impact our society. She helps clients develop growth strategies, real-world propositions and experiences that engage consumers in the long term and drive value for businesses. She is the author of two reports on the role direct relationships with consumers can play in unlocking brand and enterprise growth.
Chairs Closing Remarks
Networking Drinks & End of Day
ChannelX 2024 Stream 2 – Brands DTC & Social Commerce
Stream 2 focuses on how channel managers can achieve their business goals for growth, cost management and sales forecasting via Social DTC.
Morning Registration
Conference Chair Opening
Speaker
CHANNELX
Chris Dawson
Editor-In-Chief, CHANNELX
Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.
Evolving Marketplaces and the Role of Retail Media
In this session, Pinki will explore the complete journey of online marketplaces, beginning with how they are set up, scaled, and the challenges they face in their early stages. Based on her most recent experience at Kingfisher / B&Q, she will dive into the transition from a growing marketplace to one that has matured, focusing on the dynamics of expanding cross-border, attracting sellers from diverse regions, and offering new product categories.
As these marketplaces grow, their revenue strategies evolve, and Pinki will highlight how retail media becomes a key driver of monetization. Discussing how marketplaces, in their mature phase, operate similarly to publishers, needing robust infrastructure and strategies to function effectively as retail media hubs.
The opening keynote will also center on the opportunities within retail media for both marketplaces and brands. We’ll explore how these partnerships can enhance growth, offer mutual benefits, and create an ecosystem where both parties thrive, creating value for consumers, brands, and the marketplace itself.
PLENARY KEYNOTE
Speaker
KINGFISHER PLC
Pinki Choudhury
Head of Product, Marketplace & Retail Media, KINGFISHER PLC
An experienced innovative Product leader with an extensive background in building value-driven products that solve genuine customer needs. Proven leadership results in growing, managing, and inspiring highly motivated productive teams. Take pride in creating customer engagement & loyalty-focused strategies. A great advocate of lean methodology, test and learn approach, and steering cross-functional teams across multiple corporate hierarchies. International experience managing global, American, pan-European products, with a strong record of engaging senior executive stakeholders for alignment and buy-in.
Retail Media Landscape & AI
PLENARY KEYNOTE
Speaker
CRITEO
Andy Stephen
Director of Monetisation UK , CRITEO
Andy Stephen is Director of Monetisation UK at Criteo – his team provide retail media ad-tech and services to some of the UK’s largest retailers including Asda, Boots & Currys. With over 12 years industry experience, including at marketplace SaaS solution Mirakl, Andy is passionate about technology that enables enterprise businesses to launch & scale new business models.
Retailer Owned Marketplaces
PLENARY KEYNOTE
Speaker
TESCO
Peter Filcek
Marketplace Director, TESCO
Executive team member and senior leader with a passion for delivering amazing customer experiences that solve problems or meet needs in scalable and commercially successful ways. Varied experience covering both commercial management and customer-centric product roles, leadership of multi-layer and multi-functional teams up to 150 people, as well as the development of new organisational design and operating principles.
Strategies for the Amazon Marketplace
PLENARY KEYNOTE
Speaker
AMAZON
Stacey Van Den Aardweg
UK Director – Fulfilment by Amazon (FBA) & Global Selling – Marketplace, AMAZON
Stacey is the UK Director of Fulfilment by Amazon and Global Selling – Marketplace. She has a breadth of experience spanning retail, e-commerce, sales, management consulting and investment banking – having built and scaled new businesses as well as transformed mature organisations. In her current role at Amazon, she is responsible for empowering businesses to grow on Amazon using its fulfilment and logistics capabilities and account management tools. She specialises in harnessing technology and data to optimise the Seller experience and unlock innovation in the evolving global e-commerce landscape.
Industry Landscape & European Marketplaces Report 2024 Findings
PLENARY PANEL
Speakers
INTERNET RETAILING
Ian Jindal
Editor in Chief, INTERNET RETAILING
Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian cofounded and is Editor in Chief of InternetRetailing, providing insight and research for Europe’s etailers and multichannel retailers – www.internetretailing.net. To underpin the analysis Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 we launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers (IREU) – www.internetretailing.net/iruk and www.internetretailing.net/ireu. Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA, Walgreens Boots Alliance and VF Corporation (Timberland, The North Face, Vans etc). Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing. Ian’s skills encompass technology (Chartered IT Professional, Chartered Fellow of the British Computer Society), marketing, commerce and finance (Chartered Accountant) and business-wide innovation.
SITRUNA
Sophie Down
Advertising Director , SITRUNA
Sophie is the Advertising Director at Sitruna and a recognised authority in the field of advertising. With over ten years of experience in eCommerce and paid media, she has driven millions in revenue for global brands. Sophie leads a team of PPC specialists, ensuring that advertisements are strategically placed for maximum effectiveness.
MIRAKL
Octavie Gosselin
Vice President – Ads, MIRAKL
Octavie joined Mirakl in February 2021 as Chief of Staff to the CEO, and was appointed Vice President Mirakl Ads in January 2024. Prior to Mirakl, she worked for McKinsey & Company, notably as Senior Engagement Manager. Since 2021, Octavie Gosselin has contributed to Mirakl’s growth by participating in the advancement of its global strategy. She is now in charge of the development and management of Mirakl Ads, the only retail media solution optimized for both e-commerce and marketplaces that puts relevance and personalization at the heart of its strategy. Mirakl Ads maximizes monetization potential thanks to a flexible, intuitive platform that uses AI to enable advertisers to create automatic campaigns with all marketplace sellers becoming day-one advertisers.
Moderator
CHANNELX
Chris Dawson
Editor-In-Chief, CHANNELX
Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.
121 Meetings & Networking Break
Deep Consumer Engagement for Brands the Snapchat Way
STREAM KEYNOTE
Speaker
SNAP INC
Claudine Clark
Head of Retail UK & Senior Client Partner for Lifestyle, SNAP INC
Lifestyle and Luxury specialist for Snapchat.
Working predominantly in Media Sales, but also Information Technology Sales, I have 15+ years of sales experience, both direct and to agencies/third parties.
Specialities in Digital: Performance Networks, Branding, Behavioural Targeting, Targeted Text Links & Cross Media Solutions.
Omnichannel Integration & Seamless Customer Journeys
The importance of omnichannel integration in Social DTC, including strategies for creating seamless customer journeys across social media platforms, websites, mobile apps, and physical stores.
PANEL DISCUSSION
TBA – MAPP DIGITAL
Speakers
PLANE & SIMPLE
Glen Stocco
Co Founder & Managing Director, PLANE & SIMPLE
Glen is an experienced marketplace operator, he co-founded and leads Plane & Simple, the UK-based marketplace for big & bulky building materials. Marketplaces have captured the dominant share of global online spend, the growth of which has been driven by specialist marketplaces. As the verticalization of online marketplaces continues to gather momentum, Glen has an inside take on how specialist marketplaces operate and drive value for both sellers and buyers.
SISTIR & NOVELLO PRODUCTS
Georgie Janion-Shaw
Founder, SISTIR & NOVELLO PRODUCTS
Georgie is the Founder Novello Products and SISTIR.Novello is a company formed of two parts; ‘brands’ and ‘tech’.
The ‘brands’ side is home to consumer facing brands (including SISTIR) through which unique, personalised products are
offered DTC and via 3rd party platforms such as Amazon, Notonthehighstreet, Etsy and
Yumbles. The tech side is home to Novello’s systems which are at the core of their own
operations and power the brands across sales platforms.
Prior to Novello, Georgie held senior marketing and consulting roles within global media giants,
Disney and Hasbro. She had the privilege of growing and nurturing some of the world’s most
beloved brands including Disney Princess, Mickey Mouse, Toy Story and Monopoly.
The development of a brand and bringing it to life via creative marketing strategies and
compelling products, whilst ensuring the consumer remains at the heart of it, has always been a
passion of Georgie’s. She is now relishing the opportunity to draw upon her wealth of experience
and bring it to her own start up.
BIONIQ
Marni Allen
CMO, BIONIQ
Named as one of EY UK’s 50 Women to Watch in 2022, Marni is a passionate consumer marketeer and innovator with 23+ years of strong business results in Consumer Self Care. She has significant experience working in global, regional and local roles, managing extensive brand portfolios, developing brand positioning and strategy. Marni is a passionate creator and champion of physical and digital product pipelines, with experience in health tech. Impactful storytelling has allowed her to influence stakeholders up, down and across the business by getting people passionately interested in possibilities that can drive strong results. Working in a matrixed environment, as an action-oriented leader, Marni has relied heavily on strong partnerships across functions to get things done. Throughout her career, she has been deeply committed to coaching and development to bring out the best in her people and to creating a culture of inclusion to bring diverse perspectives into decision-making.
Moderator
THE INTELLIGENT BRIEF
James Hirst
Founder & Director, THE INTELLIGENT BRIEF
Founder of The Intelligent Brief, a creative technology platform focused on the earlier stages of the creative process. A senior marketing agency executive with 20+ years experience across brand design, digital marketing, consumer insight, innovation & marketing strategy, AI and web3 technology. In 2024 I’m looking to get back into triathlons after 2 years of being constantly injured! Loves mountains and learning to ski after many years snowboarding.
A Match made in Heaven – Selling on brand marketplaces
Marketplaces have become the place to find your buyers. None more so than tier one brand marketplaces who are actively expanding their online offering to attract more and more customers. This session looks behind the scenes and explores the practicalities of how the brand can attract the seller and how the seller can be attractive to the brand for a partnership that then feeds the wants and needs of the consumer themselves. As ever technology plays a key role in underpinning the automation and control associated with this vital partnership.
PANEL DISCUSSION
Speakers
LINNWORKS
Georgia Leybourne
CMO, LINNWORKS
Georgia has been working in supply chain and logistics for the last 15 years helping retailers finesse the end customer experience through the art of fulfilment in the warehouse, in transit, online and in the store. With a background in multiple disciplines and several industries she is laser focused on impactful solutions that bring business critical value to both facilitate growth and streamline operations for the retailer.
SHEIN
Lily Chen
Business Development, SHEIN
SOCK SNOB
Steven Brighty
Head of Ecommerce, SOCK SNOB
Steve has been working within the Ecommerce sector for over 18 years covering various Senior Management roles across various Industries. Having a vast knowledge of everything E-Commerce, and Working mainly for SMBs operating on a B2C basis, with a keen passion for implementing strategies to meet business goals and to faciliate growth.
ILFD GROUP LTD
George Nesnas
Co-Founder & Director , ILFD GROUP LTD
George & his family started ILFD Group Ltd from his bedroom in 2006 and have since grown the business to a 18m+ Turnover with more than 6,000 SKUs. The business built the prominent costume brand I LOVE FANCY DRESS. The business dispatches over a million parcels annually and during peak processing around 25,000 orders a day. George has vast experience in selling across all of the major marketplaces and some of the up and coming ones like Shein,Temu and Tiktok as well as developing in house API projects to handle the vast order workflow. George also has an advanced level of Mandarin Chinese and spent 8 years on and off in mainland China developing the product ranges and studying the language and shopping habits. In 2022 and in the wake of Covid the business launched their own marketplace dedicated to ALL THINGS FUN! Cazaar.co.uk. To date the platform has 200 sellers and over a million products. They aim to create a niche and high performing shopping space for sellers with a track record for delivering quality products without creating a race to the bottom on pricing.
Moderator
THE INTELLIGENT BRIEF
James Hirst
Founder & Director, THE INTELLIGENT BRIEF
Founder of The Intelligent Brief, a creative technology platform focused on the earlier stages of the creative process. A senior marketing agency executive with 20+ years experience across brand design, digital marketing, consumer insight, innovation & marketing strategy, AI and web3 technology. In 2024 I’m looking to get back into triathlons after 2 years of being constantly injured! Loves mountains and learning to ski after many years snowboarding.
121 Meetings & Networking Break
EU Brands DTC Analysis
A fireside chat to dive deep into what makes EU DTC Brands tick. Hosted by the RetailX Editor-In-Chief, Ian Jindal who has been closely monitoring DTC performance and rankings for 20+ years.
STREAM KEYNOTE
TBA – PARTNER
Speaker
INTERNET RETAILING
Ian Jindal
Editor in Chief, INTERNET RETAILING
Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian cofounded and is Editor in Chief of InternetRetailing, providing insight and research for Europe’s etailers and multichannel retailers – www.internetretailing.net. To underpin the analysis Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 we launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers (IREU) – www.internetretailing.net/iruk and www.internetretailing.net/ireu. Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA, Walgreens Boots Alliance and VF Corporation (Timberland, The North Face, Vans etc). Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing. Ian’s skills encompass technology (Chartered IT Professional, Chartered Fellow of the British Computer Society), marketing, commerce and finance (Chartered Accountant) and business-wide innovation.
Influencer Marketing
Analysing the intersection of influencer marketing and e-commerce, including strategies for leveraging social platforms, influencer partnerships to drive sales and engagement.
FIRESIDE CHAT
Speakers
SUGARCOATED SISTERS
Tabby Tingey
Co-Founder, SUGARCOATED SISTERS
Before the pandemic, sisters Chloe and Tabby Tingey had given up on being performers. Chloe, who trained at Berklee College of Music in Boston, was working in digital marketing. Tabby, who went to the Royal Conservatoire of Scotland, had retrained to teach yoga.
Covid hit, the yoga studio never opened, and the pair moved in together. They dipped their toes into TikTok with weightlifting challenges, strangely. Then, having both been recently dumped, they decided to post a comic song about relationships.
Their videos became more elaborate, and soon attracted millions of views.
SUGARCOATED SISTERS
Chloe Tingey
Co-Founder, SUGARCOATED SISTERS
Before the pandemic, sisters Chloe and Tabby Tingey had given up on being performers. Chloe, who trained at Berklee College of Music in Boston, was working in digital marketing. Tabby, who went to the Royal Conservatoire of Scotland, had retrained to teach yoga.
Covid hit, the yoga studio never opened, and the pair moved in together. They dipped their toes into TikTok with weightlifting challenges, strangely. Then, having both been recently dumped, they decided to post a comic song about relationships.
Their videos became more elaborate, and soon attracted millions of views.
SOSWEET
George Robinson
CEO & Co-Founder, SOSWEET
An avid coffee lover on a mission to build the UK’s favourite sweet shop!
TIKTOK SHOP
Nora Zukauskaite
Integrated Marketing Director, TIKTOK SHOP
Moderator
THE INTELLIGENT BRIEF
James Hirst
Founder & Director, THE INTELLIGENT BRIEF
Founder of The Intelligent Brief, a creative technology platform focused on the earlier stages of the creative process. A senior marketing agency executive with 20+ years experience across brand design, digital marketing, consumer insight, innovation & marketing strategy, AI and web3 technology. In 2024 I’m looking to get back into triathlons after 2 years of being constantly injured! Loves mountains and learning to ski after many years snowboarding.
Customer Experience Enhancement
Exploring ways to improve the overall customer experience on e-commerce channels, including strategies for reducing friction in the purchasing process, enhancing product discovery, and providing personalized recommendations and support.
PANEL DISCUSSION
Speakers
NEXTBASE
Douglas de Santi
Global Head of Direct to Consumer, NEXTBASE
Experienced Digital Product Manager, with a proven track record of delivering eCommerce solutions and optimising user experience to increase conversion rates for online retailers by managing digital product roadmap from concept through to delivery. Worked for / with many top-tier organisations, including Carrefour, Santander, Chrysler, Livraria Cultura (Brazilian Bookstore), Corra, Lojas Riachuelo (Brazilian Fashion Retailer) and Cnova (Brazilian eCommerce). Currently, Global Head of Direct to Consumer at Nextbase the UK’s leading dash camera brand.
FURNITURE BOX
Neil Adams
Head of Customer Service, FURNITURE BOX
Neil Adams is the Head of Customer Services for Furniturebox, an SME who specialise in home delivery flat-pack home and garden furniture. Furniturebox is a disruptor in the market bringing together an ever expansive range of products including sofas that are in stock and available for next day delivery with an order cut off time of 8pm for next day orders. Furniturebox sells via its own website and channels such as Amazon, Ebay, The Range, B and Q to name a few and across the UK, USA and Germany via Wayfair. You can read more about Furniturebox and its story at: furniturebox.co.uk/about-us/.
Neil has spent his whole career in departments managing and communicating with customers and places building and maintaining trust as the number one priority for himself and his customer facing teams as they strive to continually improve the Customer Experience.
BIG COMMERCE
Alex De Fusto
Senior Sales Manager, BIG COMMERCE
Alex leads the team responsible for driving EMEA sales at BigCommerce’s EMEA sales business. BigCommerce, which delivers Open SaaS ecommerce solutions to enterprise clients. Leading merchants like P&G, IAG, Brompton Bikes, Muji, Nokia & MKM all benefit from BigCommerce’s API-first approach, enabling them to innovate and scale their ecommerce operations.
121 Meetings & Networking Break
Marketplace Roundtables
For the afternoon, attendees join marketplace roundtables covering various channels & categories.
Garden & DIY | Electronics | Refurbished | Fashion | Sports & Leisure | Health & Beauty | Home | Amazon Best Practice
Moderator
MANIFESTO GROWTH ARCHITECTS
Marine Pajot
Strategy Director, MANIFESTO GROWTH ARCHITECTS
Marine is a Growth and Innovation Strategy Director at Manifesto Growth. She has over 15 years of experience working for a wide range of leading global brands such as McDonald’s, Mars and Nascar, in New York, Paris, Sao Paulo and London.
She has a passion for brands and strongly believes in their power to disrupt categories, invent the future and positively impact our society. She helps clients develop growth strategies, real-world propositions and experiences that engage consumers in the long term and drive value for businesses. She is the author of two reports on the role direct relationships with consumers can play in unlocking brand and enterprise growth.
Chairs Closing Remarks
Networking Drinks & End of Day
ChannelX 2024 Stream 3 – Growth Channels & Profitability
Stream 3 focuses on new channels and shares innovations on how to position your business for profitability.
Morning Registration
Conference Chair Opening
Speaker
CHANNELX
Chris Dawson
Editor-In-Chief, CHANNELX
Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.
Evolving Marketplaces and the Role of Retail Media
In this session, Pinki will explore the complete journey of online marketplaces, beginning with how they are set up, scaled, and the challenges they face in their early stages. Based on her most recent experience at Kingfisher / B&Q, she will dive into the transition from a growing marketplace to one that has matured, focusing on the dynamics of expanding cross-border, attracting sellers from diverse regions, and offering new product categories.
As these marketplaces grow, their revenue strategies evolve, and Pinki will highlight how retail media becomes a key driver of monetization. Discussing how marketplaces, in their mature phase, operate similarly to publishers, needing robust infrastructure and strategies to function effectively as retail media hubs.
The opening keynote will also center on the opportunities within retail media for both marketplaces and brands. We’ll explore how these partnerships can enhance growth, offer mutual benefits, and create an ecosystem where both parties thrive, creating value for consumers, brands, and the marketplace itself.
PLENARY KEYNOTE
Speaker
KINGFISHER PLC
Pinki Choudhury
Head of Product, Marketplace & Retail Media, KINGFISHER PLC
An experienced innovative Product leader with an extensive background in building value-driven products that solve genuine customer needs. Proven leadership results in growing, managing, and inspiring highly motivated productive teams. Take pride in creating customer engagement & loyalty-focused strategies. A great advocate of lean methodology, test and learn approach, and steering cross-functional teams across multiple corporate hierarchies. International experience managing global, American, pan-European products, with a strong record of engaging senior executive stakeholders for alignment and buy-in.
Retail Media Landscape & AI
PLENARY KEYNOTE
Speaker
CRITEO
Andy Stephen
Director of Monetisation UK , CRITEO
Andy Stephen is Director of Monetisation UK at Criteo – his team provide retail media ad-tech and services to some of the UK’s largest retailers including Asda, Boots & Currys. With over 12 years industry experience, including at marketplace SaaS solution Mirakl, Andy is passionate about technology that enables enterprise businesses to launch & scale new business models.
Retailer Owned Marketplaces
PLENARY KEYNOTE
Speaker
TESCO
Peter Filcek
Marketplace Director, TESCO
Executive team member and senior leader with a passion for delivering amazing customer experiences that solve problems or meet needs in scalable and commercially successful ways. Varied experience covering both commercial management and customer-centric product roles, leadership of multi-layer and multi-functional teams up to 150 people, as well as the development of new organisational design and operating principles.
Strategies for the Amazon Marketplace
PLENARY KEYNOTE
Speaker
AMAZON
Stacey Van Den Aardweg
UK Director – Fulfilment by Amazon (FBA) & Global Selling – Marketplace, AMAZON
Stacey is the UK Director of Fulfilment by Amazon and Global Selling – Marketplace. She has a breadth of experience spanning retail, e-commerce, sales, management consulting and investment banking – having built and scaled new businesses as well as transformed mature organisations. In her current role at Amazon, she is responsible for empowering businesses to grow on Amazon using its fulfilment and logistics capabilities and account management tools. She specialises in harnessing technology and data to optimise the Seller experience and unlock innovation in the evolving global e-commerce landscape.
Industry Landscape & European Marketplaces Report 2024 Findings
PLENARY PANEL
Speakers
INTERNET RETAILING
Ian Jindal
Editor in Chief, INTERNET RETAILING
Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian cofounded and is Editor in Chief of InternetRetailing, providing insight and research for Europe’s etailers and multichannel retailers – www.internetretailing.net. To underpin the analysis Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 we launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers (IREU) – www.internetretailing.net/iruk and www.internetretailing.net/ireu. Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA, Walgreens Boots Alliance and VF Corporation (Timberland, The North Face, Vans etc). Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing. Ian’s skills encompass technology (Chartered IT Professional, Chartered Fellow of the British Computer Society), marketing, commerce and finance (Chartered Accountant) and business-wide innovation.
SITRUNA
Sophie Down
Advertising Director , SITRUNA
Sophie is the Advertising Director at Sitruna and a recognised authority in the field of advertising. With over ten years of experience in eCommerce and paid media, she has driven millions in revenue for global brands. Sophie leads a team of PPC specialists, ensuring that advertisements are strategically placed for maximum effectiveness.
MIRAKL
Octavie Gosselin
Vice President – Ads, MIRAKL
Octavie joined Mirakl in February 2021 as Chief of Staff to the CEO, and was appointed Vice President Mirakl Ads in January 2024. Prior to Mirakl, she worked for McKinsey & Company, notably as Senior Engagement Manager. Since 2021, Octavie Gosselin has contributed to Mirakl’s growth by participating in the advancement of its global strategy. She is now in charge of the development and management of Mirakl Ads, the only retail media solution optimized for both e-commerce and marketplaces that puts relevance and personalization at the heart of its strategy. Mirakl Ads maximizes monetization potential thanks to a flexible, intuitive platform that uses AI to enable advertisers to create automatic campaigns with all marketplace sellers becoming day-one advertisers.
Moderator
CHANNELX
Chris Dawson
Editor-In-Chief, CHANNELX
Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.
121 Meetings & Networking Break
Stellar Digital Commerce
STREAM KEYNOTE
Speakers
TRADEBYTE
Alexander Otto
Head of Corporate Relations, TRADEBYTE
As the Head of Corporate Relations at Tradebyte Software GmbH, I have more than six years of experience in leading strategic communication, project management, and leadership for the global collective of the movers and shakers of fashion retail and platform business. I have a Master of Arts degree in Germanistik and Theater- and Media Studies from FAU Erlangen-Nürnberg, and I am fluent in English and German.
My core competencies include public relations, social media, media relations, and event management, which I use to create and deliver engaging and impactful messages and stories that showcase Tradebyte’s vision, values, and achievements. I also manage the ECD channel on YouTube, where I provide exclusive insights, industry exchanges, and discussions with the top players in online retail. My mission is to connect, inspire, and empower the Tradebyte community and beyond, and to demonstrate that platform business is, and will forever be, people business.
LYLE & SCOTT
Nial Conlan
Commercial Director, LYLE & SCOTT
Nial Conlan is the Commercial Director at Lyle & Scott, responsible for expanding global reach, and establishing L&S as a leading lifestyle brand.
Lyle & Scott: As Head of Commercial, Nial grew the business during and after Covid. Now, as Commercial Director, he built a new division focusing on DTC, new wholesale, and new products, aiming for customer acquisition, international expansion, and leveraging the 150th anniversary.
Converse: Nial joined to learn from a diverse team, applying his skills to inspire passion, optimism, and innovation. He contributes to strong brand and product storytelling and improves existing systems and processes.
Urban Regeneration Project Dublin: Nial worked for the largest Urban Regeneration project in Europe, managing stakeholders, implementing long-term strategic thinking and landing key deliverables under an extremely high degree of public and professional scrutiny.
Entrepreneurial Ventures: Nial ran three creative businesses, generating passive income and managing a skilled network. This involved licensing music and intellectual property, launching an international podcast, establishing a book publishing imprint, and directing short films featured in international festivals.
Passion: Nial is committed to fostering a world where creativity thrives, businesses grow, and creative industries continue to evolve and inspire.
Brand Management Strategies on Marketplaces & Social
Dive into the unique opportunities and challenges of marketing on social platforms like TikTok & Instagram, including content creation best practices, influencer partnerships, and leveraging algorithms to reach and engage Gen Z consumers.
FIRESIDE CHAT
Speakers
REX BROWN
Ashmeet Kandhari
Group Director, REX BROWN
Ash has over 20 years experience in the consumer goods sector and has spent the past 12 years working with global brands and marketplaces to help accelerate their growth online. From 2012-16 he helped build Groupon’s newly formed goods business to over $1bn GMV. Subsequently, as Rex Brown’s CEO he has been responsible for repositioning the business as an integrated E-commerce solutions business, servicing numerous high profile brands and clients such as Unilever, L’Oreal, GSK, Mattel, Coca Cola and Mars. More recently Ash has been leading the groups activities in social commerce with partners such a TikTok.
RINKIT
Elliot Millais
Marketing & Sales Director, RINKIT
BACK MARKET
Luke Forshaw
Head of Brand & Marketing for UK, BACK MARKET
Pizza aficionado, with 13 years advertising experience and a genuine passion for creative marketing. My background is across client-side roles as well as in media, creative and partnership agencies. I’ve been lucky enough to work for some of the world’s most exciting brands in Back Market, Apple, Beats, Universal Pictures and Red Bull.
Moderator
MANIFESTO GROWTH ARCHITECTS
Marine Pajot
Strategy Director, MANIFESTO GROWTH ARCHITECTS
Marine is a Growth and Innovation Strategy Director at Manifesto Growth. She has over 15 years of experience working for a wide range of leading global brands such as McDonald’s, Mars and Nascar, in New York, Paris, Sao Paulo and London.
She has a passion for brands and strongly believes in their power to disrupt categories, invent the future and positively impact our society. She helps clients develop growth strategies, real-world propositions and experiences that engage consumers in the long term and drive value for businesses. She is the author of two reports on the role direct relationships with consumers can play in unlocking brand and enterprise growth.
Marketplace Optimisation & Expansion
Delving into strategies for optimising product listings, pricing, and fulfilment processes on e-commerce marketplaces such as Amazon and eBay. Whilst looking at expansion opportunities on emerging marketplaces and international platforms like Temu & Alibaba.
PANEL DISCUSSION
Speakers
MOUNTAIN WAREHOUSE
David Page
Head of Channels, MOUNTAIN WAREHOUSE
Currently Head of Channels at Mountain Warehouse. Previously International Third Party Assistant Manager at The Body Shop & Manager of Online Marketplaces for Ridgeway Leather. Proven track record in increasing annual revenue with extensive knowledge across leading third party marketplaces.
LANSINOH
Anthony Dawe
Senior Ecommerce Manager, LANSINOH
Ant Dawe, Senior eCommerce Manager for global parenting brand Lansinoh holds over a decade of experience in driving forward eCommerce marketplaces – specialising most recently in Amazon. Since relocating from his home time of Cape Town, Ant has worked in a number of digital roles across different industries, leading high profile brands to double-digit growth while optimising efficiencies and processes to drive further success.
Moderator
MANIFESTO GROWTH ARCHITECTS
Marine Pajot
Strategy Director, MANIFESTO GROWTH ARCHITECTS
Marine is a Growth and Innovation Strategy Director at Manifesto Growth. She has over 15 years of experience working for a wide range of leading global brands such as McDonald’s, Mars and Nascar, in New York, Paris, Sao Paulo and London.
She has a passion for brands and strongly believes in their power to disrupt categories, invent the future and positively impact our society. She helps clients develop growth strategies, real-world propositions and experiences that engage consumers in the long term and drive value for businesses. She is the author of two reports on the role direct relationships with consumers can play in unlocking brand and enterprise growth.
121 Meetings & Networking Break
Making Paid Media Pay
How AI can help you optimise your ecommerce marketing model for increased ROI and future growth
Key takeaways:
What the future holds for AI in paid media management and why human expertise will remain crucial
Why retailers face significant challenges in managing paid media campaigns across multiple evolving platforms
How the shift to AI-powered advertising is transforming the landscape for ecommerce businesses
How to tackle Google’s PMax / Meta/ Bing’s blackbox challenge by leveraging your first party product data
KEYNOTE PRESENTATION
Speaker
UPP.AI
Drew Smith
Co-Founder & CPO, UPP.AI
Drew Smith is a technology entrepreneur with exceptional insights into retail data, e-commerce performance and innovation. Drew’s concern for the future of online retailers and brands is disrupting the traditional retail e-commerce model and exposing uncomfortable truths to business leaders. Prior to co-founding Upp. with established trailblazer Ben White, Drew’s career really took flight at Volo Commerce where he began as an e-commerce consultant in 2014. Drew’s analytical mindset and first principle thinking accelerated his career – with fast advancement to Director of Product Strategy by 2017, before pitching the idea of Upp. to Ben in 2019. Upp.ai is the worlds first AI Product-Data Platform for Precision-Driven Paid Media Management. Upp.ai’s unique technology scales channels like Google and Bing Shopping for growth and improves eCommerce performance, whilst reducing the total cost of operations for retailers. And clients are already enjoying a distinct competitive advantage from Upp.ai’s automation and insights. Upp currently facilitates £625m in online retail sales and manages £103m of Google Shopping advertising spend. On average, retailers – including Charles Tyrwhitt, Nordgreen and ROMANsee a revenue increase of 27% within the first 90 days and an astonishing 54% within 12 months. In a short time, Drew has established himself as an innovator and expert in his field, taking an idea from inception to success with the backing of one of the most established technology entrepreneurs in the market. He holds a Bachelor of Arts degree from the University of Westminster, an MSc in Computer Science from the University of York and lives in London. Drew is one to watch. Not only for his exceptional retail data insights, but because of his desire to make a difference, backed by his ability to devise pioneering solutions for the evolution of the e-Commerce space.
The Marketplace Masterplan
Revolutionise profitability, from dynamic pricing and demand forecasting to optimisiation and user behaviour analysis.
30 MINS FIRESIDE CHAT
Speakers
CHARLES BENTLEY
Andrew Steel
Ecommerce Director & Company Director, CHARLES BENTLEY
Andrew joined the business in 2005 and was originally tasked with promoting the business to trade customers as well as exploring ecommerce selling opportunities.
The early 2000’s saw the explosion of the internet and Andrew proudly sold the company’s first product on eBay towards the end of 2005, the company’s first DTC sale. Seeking the opportunity, Andrew set up BuyDirect4U as the online trading name for the business in 2005 and forged a successful eBay business, soon selling on Amazon and other marketplaces, including internationally, before expanding to other direct to consumer websites such as Tesco, Homebase, Wilko & Next.
Andrew’s role as eCommerce Director encompasses both product sourcing and development as well as marketplace sales management & supporting the sale team’s online accounts, working closely across the wider marketing, finance & logistics teams
To maintain the growth of the eCommerce business, Andrew has been instrumental in building an experienced & knowledgeable Buying team. A team that continues to successfully bring exciting new products to homes across the UK and into the stores of our Retail Partners.
TESCO
Charlotte Cousins
Head of Marketplace, TESCO
With over a decade of professional experience, I am currently spearheading the Tesco Marketplace, focusing on creating a seamless e-commerce platform that aligns with Tesco’s commitment to innovation and customer satisfaction. My expertise in change management and team leadership, coupled with a Six Sigma Green Belt and a Certified Change Management Professional (CCMP) certification, positions me to drive significant transformations. At Tesco, we leverage diverse perspectives to foster a culture of continuous improvement and excellence.
In my role as Head of Tesco Marketplace, I’ve had the end-to-end responsibility for the launch, ensuring our offer meets the evolving needs of our customers. My previous experience as Head of Transformation enabled the largest global implementation of Oracle HCM and the introduction of Whoosh, Tesco’s short lead time proposition. Collaborating with a dedicated team, we have set new benchmarks for Tesco’s £1bn Click&Collect business, underscoring my commitment to advancing our e-commerce strategy through innovative fulfilment solutions and outstanding leadership.
Moderator
MANIFESTO GROWTH ARCHITECTS
Marine Pajot
Strategy Director, MANIFESTO GROWTH ARCHITECTS
Marine is a Growth and Innovation Strategy Director at Manifesto Growth. She has over 15 years of experience working for a wide range of leading global brands such as McDonald’s, Mars and Nascar, in New York, Paris, Sao Paulo and London.
She has a passion for brands and strongly believes in their power to disrupt categories, invent the future and positively impact our society. She helps clients develop growth strategies, real-world propositions and experiences that engage consumers in the long term and drive value for businesses. She is the author of two reports on the role direct relationships with consumers can play in unlocking brand and enterprise growth.
The Toolkit You Need To Make Your Channels Purr
With fierce competition on marketplaces, sellers find themselves facing numerous considerations. From boosting conversions and building a loyal customer base to outperforming competitors and creating compelling best-selling listings, the challenges can be overwhelming.
PANEL DISCUSSION
TBA – TRUELAYER
Speakers
JD SPORTS
Sohail Ashraf
Group Head of Marketplaces, JD SPORTS
Experienced marketplace/digital/performance professional. Held numerous digital leadership roles, getting results and growth. Can handle big Data/AI/UX. Solution expert for Systems and IT
DALESMAN INTERNATIONAL
Tom Grindey
Sales Manager, DALESMAN INTERNATIONAL
Experienced Area Sales Manager with a demonstrated history of working in the sporting goods industry. Skilled in Retail, Sales, Retail Buying, Marketing, and Sales Management. 10+ Years experience of Amazon Vendor & Seller Central management, with multiple brands. Experienced in launching brands onto multiple retail marketplaces, such as B&Q, Debenhams, Decathlon and others.
SWEATY BETTY
Toby Samuels
Online Marketplace Manager, SWEATY BETTY
TRUELAYER
Nadja Bennett
Strategic Accounts Director, TRUELAYER
Nadja has spent over 16 years in the industry, working for acquirers and PSPs like Barclaycard, Visa and Global Payments Inc., as well as with merchants like Google, Lufthansa, FedEx, KLM and Cisco.At TrueLayer, Nadja works with the largest multinational companies on their complex payment needs, supporting them on their journey into open banking and real-time payments. Nadja has been working closely with both banks and merchants to reinvent VRPs for ecommerce and make open banking work for the mainstream.
Nadja has countless followers keeping tabs on her latest posts about the industry. When she’s not breaking engagement records, Nadja champions TrueLayer’s Women’s ERG, appearing on both internal and external panels to discuss female empowerment in financial services.
When it comes to delivery, Nadja balances all the serious payments insight with a touch of humour. Nothing stale. Nothing stuffy. And nothing fluffy too.
Moderator
MANIFESTO GROWTH ARCHITECTS
Marine Pajot
Strategy Director, MANIFESTO GROWTH ARCHITECTS
Marine is a Growth and Innovation Strategy Director at Manifesto Growth. She has over 15 years of experience working for a wide range of leading global brands such as McDonald’s, Mars and Nascar, in New York, Paris, Sao Paulo and London.
She has a passion for brands and strongly believes in their power to disrupt categories, invent the future and positively impact our society. She helps clients develop growth strategies, real-world propositions and experiences that engage consumers in the long term and drive value for businesses. She is the author of two reports on the role direct relationships with consumers can play in unlocking brand and enterprise growth.
121 Meetings & Networking Break
Marketplace Roundtables
For the afternoon, attendees join marketplace roundtables covering various channels & categories.
Garden & DIY | Electronics | Refurbished | Fashion | Sports & Leisure | Health & Beauty | Home | Amazon Best Practice
Moderator
MANIFESTO GROWTH ARCHITECTS
Marine Pajot
Strategy Director, MANIFESTO GROWTH ARCHITECTS
Marine is a Growth and Innovation Strategy Director at Manifesto Growth. She has over 15 years of experience working for a wide range of leading global brands such as McDonald’s, Mars and Nascar, in New York, Paris, Sao Paulo and London.
She has a passion for brands and strongly believes in their power to disrupt categories, invent the future and positively impact our society. She helps clients develop growth strategies, real-world propositions and experiences that engage consumers in the long term and drive value for businesses. She is the author of two reports on the role direct relationships with consumers can play in unlocking brand and enterprise growth.