ChannelX Agenda
Unleashing Ecommerce Growth Across Marketplaces, Social, DTC & Emerging Channels
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ChannelX 2024 Stream 1 – Marketplace Strategy & Operations
Stream 1 focusses on how to streamline your marketplace with cutting edge services and tools with best practices covering channel strategy, carriers & cross border trade.
Morning Registration
Conference Chair Opening
Speaker
CHANNELX
Chris Dawson
Editor-In-Chief, CHANNELX
Cross Selling
Brands, retailers, marketplaces or merchants, need to begin thinking beyond cross-channel and more towards multi-dimensional selling. Managing the explosion of parallel and interconnected channels without being counter productive. Amplify the rewards and minimise the risks.
PLENARY KEYNOTE
MARKETPLACE / RETAILER / BRAND
Conversational AI
Investigating the emerging trends in conversational AI technologies, including virtual assistants and natural language processing for customer engagement.
PLENARY KEYNOTE
PARTNER SESSION
Industry Landscape & European Marketplaces Report 2024 Findings
PLENARY PANEL
TBA – SITRUNA
121 Meetings & Networking Break
The Power Behind Marketplaces
STREAM KEYNOTE
TBA – STRIPE
Supply Chain Resilience & Risk Management
How to build resilient supply chains in marketplaces, including risk assessment, mitigation strategies, supplier diversification, and supply chain digitization.
PRESENTATION
TBA – MARKETPLACE / RETAILER / BRAND
Personalisation & Customer Experience
Strategies for enhancing personalisation and improving customer experience on marketplaces through data analytics, recommendation systems, user segmentation, and tailored services.
PANEL DISCUSSION
TBA – MARKETPLACE / RETAILER / BRAND
TBA – MARKETPLACE / RETAILER / BRAND
TBA – MARKETPLACE / RETAILER / BRAND
TBA – PARTNER
121 Meetings & Networking Break
Platform Ecosystems & Partner Integration
The role of platform ecosystems in marketplace strategy, including the integration of third-party services, APIs, and partnerships to enhance value proposition and user experience.
STREAM KEYNOTE
TBA – PARTNER
Cross-Border Expansion Strategies
Effective strategies and challenges associated with expanding marketplaces across borders, including localization, regulatory compliance, and cultural adaptation.
PRESENTATION
TBA – MARKETPLACE / RETAILER / BRAND
Customer Retention & Lifetime Value Optimisation
Tactics for enhancing customer retention and maximising lifetime value on marketplaces, including personalised engagement strategies, loyalty programs, and post-purchase experiences.
PANEL DISCUSSION
TBA – MARKETPLACE / RETAILER / BRAND
TBA – MARKETPLACE / RETAILER / BRAND
TBA – MARKETPLACE / RETAILER / BRAND
TBA – PARTNER
121 Meetings & Networking Break
Meet the Marketplace Roundtables
For the afternoon, attendees join marketplace roundtables arranged by catagory. Meet the marketplace you want to sell on.
Garden & DIY | Electronics | Refurbished | Fashion | Sports & Leisure | Health & Beauty | Home
Chairs Closing Remarks
Networking Drinks & End of Day
ChannelX 2024 Stream 2 – Insights & Social DTC
Stream 2 focuses on how channel managers can achieve their business goals for growth, cost management and sales forecasting via Social DTC.
Morning Registration
Conference Chair Opening
Speaker
CHANNELX
Chris Dawson
Editor-In-Chief, CHANNELX
Cross Selling
Brands, retailers, marketplaces or merchants, need to begin thinking beyond cross-channel and more towards multi-dimensional selling. Managing the explosion of parallel and interconnected channels without being counter productive. Amplify the rewards and minimise the risks.
PLENARY KEYNOTE
MARKETPLACE / RETAILER / BRAND
Conversational AI
Investigating the emerging trends in conversational AI technologies, including virtual assistants and natural language processing for customer engagement.
PLENARY KEYNOTE
PARTNER SESSION
Industry Landscape & European Marketplaces Report 2024 Findings
PLENARY PANEL
TBA – SITRUNA
121 Meetings & Networking Break
User-Generated Content & Social Proof
Diving deep into the power of user-generated content (UGC) and social proof in driving conversions and brand credibility in the DTC space, including tactics for encouraging UGC creation, leveraging customer testimonials, and managing online reputation.
STREAM KEYNOTE
Influencer Marketing
Analysing the intersection of influencer marketing and e-commerce, including strategies for leveraging social platforms, influencer partnerships to drive sales and engagement.
PRESENTATION
TBA – MARKETPLACE / RETAILER / BRAND
Social Commerce Trends & Strategies
The latest trends and strategies in social commerce, including the integration of social media platforms with e-commerce, leveraging user-generated content, and optimising the shopping experience on social channels.
PANEL DISCUSSION
TBA – MARKETPLACE / RETAILER / BRAND
TBA – MARKETPLACE / RETAILER / BRAND
TBA – MARKETPLACE / RETAILER / BRAND
TBA – PARTNER
121 Meetings & Networking Break
Data Monetization & Business Intelligence
Innovative approaches to data monetisation and business intelligence, including data-driven decision-making, predictive analytics, and monetization opportunities through data partnerships and insights.
STREAM KEYNOTE
TBA – PARTNER
Omnichannel Integration & Seamless Customer Journeys
The importance of omnichannel integration in Social DTC, including strategies for creating seamless customer journeys across social media platforms, websites, mobile apps, and physical stores.
PRESENTATION
TBA – MARKETPLACE / RETAILER / BRAND
Community Building & Engagement Strategies
Building and nurturing online communities around DTC brands on social media platforms, fostering engagement, loyalty, and advocacy among customers through interactive content, user forums, and events.
PANEL DISCUSSION
TBA – MARKETPLACE / RETAILER / BRAND
TBA – MARKETPLACE / RETAILER / BRAND
TBA – MARKETPLACE / RETAILER / BRAND
TBA – PARTNER
121 Meetings & Networking Break
Meet the Marketplace Roundtables
For the afternoon, attendees join marketplace roundtables arranged by category. Meet the marketplace you want to sell on.
Garden & DIY | Electronics | Refurbished | Fashion | Sports & Leisure | Health & Beauty | Home
Chairs Closing Remarks
Networking Drinks & End of Day
ChannelX 2024 Stream 3 – Growth Channels & Profitability
Stream 3 we will introduce new channels and share innovations on how to position your business for profitability.
Morning Registration
Conference Chair Opening
Speaker
CHANNELX
Chris Dawson
Editor-In-Chief, CHANNELX
Cross Selling
Brands, retailers, marketplaces or merchants, need to begin thinking beyond cross-channel and more towards multi-dimensional selling. Managing the explosion of parallel and interconnected channels without being counter productive. Amplify the rewards and minimise the risks.
PLENARY KEYNOTE
MARKETPLACE / RETAILER / BRAND
Conversational AI
Investigating the emerging trends in conversational AI technologies, including virtual assistants and natural language processing for customer engagement.
PLENARY KEYNOTE
PARTNER SESSION
Industry Landscape & European Marketplaces Report 2024 Findings
PLENARY PANEL
TBA – SITRUNA
121 Meetings & Networking Break
Stellar Digital Commerce
STREAM KEYNOTE
TBA – TRADEBYTE
Growth Strategies
Dive into the unique opportunities and challenges of marketing on social platforms like TikTok & Instagram, including content creation best practices, influencer partnerships, and leveraging algorithms to reach and engage Gen Z consumers.
PRESENTATION
TBA – MARKETPLACE / RETAILER / BRAND
Marketplace Optimisation & Expansion
Delving into strategies for optimising product listings, pricing, and fulfilment processes on e-commerce marketplaces such as Amazon and eBay. Whilst looking at expansion opportunities on emerging marketplaces and international platforms like Temu & Alibaba.
PANEL DISCUSSION
TBA – MARKETPLACE / RETAILER / BRAND
TBA – MARKETPLACE / RETAILER / BRAND
TBA – MARKETPLACE / RETAILER / BRAND
Jim Mann, VP – Europe, GETIDA
121 Meetings & Networking Break
Customer Experience Enhancement
Exploring ways to improve the overall customer experience on e-commerce channels, including strategies for reducing friction in the purchasing process, enhancing product discovery, and providing personalised recommendations and support.
STREAM KEYNOTE
TBA – PARTNER
AI & Machine Learning
How AI and machine learning are revolutionising profitability, from dynamic pricing and demand forecasting to optimisation and user behaviour analysis.
PRESENTATION
TBA – GOOGLE
Retail Media & The Data Powered Challenger Channel
In 2026 Retail Media spend will grow to £25 billion. For a channel still finding its feet its no wonder why 82% of advertisers intend to spend more in retail this year. We explore when the right time to start a network is, what a tech stack looks like, what partnerships are pivital and how you can push an owned network to the next level.
TBA – MARKETPLACE / RETAILER / BRAND
TBA – MARKETPLACE / RETAILER / BRAND
TBA – MARKETPLACE / RETAILER / BRAND
TBA – PARTNER
121 Meetings & Networking Break
Meet the Marketplace Roundtables
For the afternoon, attendees join marketplace roundtables arranged by catagory. Meet the marketplace you want to sell on.
Garden & DIY | Electronics | Refurbished | Fashion | Sports & Leisure | Health & Beauty | Home