Fixing the Revenue Leaks: How Payment Flows Shape Subscription Performance

17 Jun 2026
1. Consumer, Retail & Lifestyle

Payment failure and checkout friction remain among the most avoidable causes of subscription loss. This session looks at how optimising payment flows — across markets, methods and renewal moments — can materially improve conversion, retention and lifetime value, without changing price or product.

Moderator
Pierre Viala
Pierre Viala, DTC and Business Advisor
Speakers
Masha Cilliers
Masha Cilliers, Payment Consultant