Syndeo

Syndeo specialises in Conversational Experience solutions and services, serving iconic brands like HP, Orange and American Express. The Syndeo Conversational Experience Platform for the Customer Journey empowers businesses to engage with customers across multiple digital channels, using AI Assistants blended with live agents to enhance Customer Experience (CX), increase conversions and provide better service and support.

The Syndeo Retail Assistant, featuring Experience Apps elevates the shopping experience and delivers better outcomes for retailers throughout the customer journey, allowing consumers to self-serve across digital channels while boosting retailer productivity. This is achieved by seamlessly integrating Natural Language Processing (NLP), Generative AI, multimodal engagement with rich media, context awareness, guardrails and sentiment analysis.

Syndeo Digital Exchange broadens retailers’ reach by engaging shoppers on over 15 web and messaging channels, including Messenger, Instagram, WhatsApp, WeChat and Viber. This broad support allows retailers to cater to varied customer preferences and embrace innovative retail models.

Syndeo