Neil Adams 

Neil Adams is the Head of Customer Services for Furniturebox, an SME who specialise in home delivery flat-pack home and garden furniture. Furniturebox is a disruptor in the market bringing together an ever expansive range of products including sofas that are in stock and available for next day delivery with an order cut off time of 8pm for next day orders. Furniturebox sells via its own website and channels such as Amazon, Ebay, The Range, B and Q to name a few and across the UK, USA and Germany via Wayfair. You can read more about Furniturebox and its story at: furniturebox.co.uk/about-us/.

Neil has spent his whole career in departments managing and communicating with customers and places building and maintaining trust as the number one priority for himself and his customer facing teams as they strive to continually improve the Customer Experience.