Charlotte Hanna

I am a marketing leader with over 15 years of experience driving customer retention, loyalty, and business growth through innovative strategies and data-driven insights. As Head of Retention at Symprove, I’m proud to have led customer-centric initiatives that have significantly increased retention rates, reduced churn, and maximized revenue opportunities. Some of my key achievements include launching a successful subscription model, implementing a high-performing referral program, and enhancing customer journeys to deliver a 30% improvement in retention.

In my previous roles within travel and retail, I led digital transformation projects, optimized marketing processes, and delivered multimillion-pound revenue growth. I thrive on leveraging customer data, personalization, and cross-functional collaboration to deliver impactful results.

I hold a BA in Advertising & Brand Management and a CIM Professional Diploma in Marketing, and I’m passionate about creating meaningful customer experiences that drive business success.