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2024 Agenda

ChannelX World

HEADLINE SPONSOR

Criteo
October 8th 2025
CONVENE 133 HOUNDSDITCH | LONDON
In partnership with

Internet RetailingRxi Logo White New

Unleashing Ecommerce Growth Across Marketplaces, Social, DTC & Emerging Channels

Register

Headline Sponsor

Track Sponsors

Panel Sponsors

Agenda

Click on the tabs to view each track.

ChannelX 2024 Stream 1 – Marketplace Strategy & Operations
ChannelX 2024 Stream 2 – Brands DTC & Social Commerce
ChannelX 2024 Stream 3 – Growth Channels & Profitability

ChannelX 2024 Stream 1 – Marketplace Strategy & Operations

Stream 1 focusses on how to streamline your marketplace with cutting edge services and tools with best practices covering channel strategy, carriers & cross border trade.

Sponsored by
08.30 – 09.25

Morning Registration

Sponsored by
09.25 – 09.30

Conference Chair Opening

Speaker

Chris Dawson
Chris Dawson
Chris Dawson
Editor-In-Chief
CHANNELX

Chris Dawson

Editor-In-Chief, CHANNELX

Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.

09.30 – 09.45

Evolving Marketplaces and the Role of Retail Media

In this session, Pinki will explore the complete journey of online marketplaces, beginning with how they are set up, scaled, and the challenges they face in their early stages. Based on her most recent experience at Kingfisher / B&Q, she will dive into the transition from a growing marketplace to one that has matured, focusing on the dynamics of expanding cross-border, attracting sellers from diverse regions, and offering new product categories.

As these marketplaces grow, their revenue strategies evolve, and Pinki will highlight how retail media becomes a key driver of monetization. Discussing how marketplaces, in their mature phase, operate similarly to publishers, needing robust infrastructure and strategies to function effectively as retail media hubs.

The opening keynote will also center on the opportunities within retail media for both marketplaces and brands. We’ll explore how these partnerships can enhance growth, offer mutual benefits, and create an ecosystem where both parties thrive, creating value for consumers, brands, and the marketplace itself.

PLENARY KEYNOTE

Speaker

Pinki Choudhury
Pinki Choudhury
Pinki Choudhury
Head of Product, Marketplace & Retail Media
KINGFISHER PLC

Pinki Choudhury

Head of Product, Marketplace & Retail Media, KINGFISHER PLC

An experienced innovative Product leader with an extensive background in building value-driven products that solve genuine customer needs. Proven leadership results in growing, managing, and inspiring highly motivated productive teams. Take pride in creating customer engagement & loyalty-focused strategies. A great advocate of lean methodology, test and learn approach, and steering cross-functional teams across multiple corporate hierarchies. International experience managing global, American, pan-European products, with a strong record of engaging senior executive stakeholders for alignment and buy-in.

09.45 – 10.05

Retail Media: The New Frontier in Connected Customer Engagement

PLENARY KEYNOTE

One year on since the launch of Optimo (AS Watson’s global retail media ecosystem) Paul will share insights about Superdrug’s retail media journey and how they designed a strategy to deliver the best outcome for advertisers & shoppers.

Speakers

Andy Stephen
Andy Stephen
Andy Stephen
Director of Monetisation UK
CRITEO

Andy Stephen

Director of Monetisation UK , CRITEO

Andy Stephen is Director of Monetisation UK at Criteo – his team provide retail media ad-tech and services to some of the UK’s largest retailers including Asda, Boots & Currys. With over 12 years industry experience, including at marketplace SaaS solution Mirakl, Andy is passionate about technology that enables enterprise businesses to launch & scale new business models.

Paul Stafford
Paul Stafford
Paul Stafford
Head of Retail Media Europe
SUPERDRUG

Paul Stafford

Head of Retail Media Europe, SUPERDRUG

10.05 – 10.20

Interview with Tesco Marketplace

PLENARY KEYNOTE

Speaker

Peter Filcek
Peter Filcek
Peter Filcek
Marketplace Director
TESCO

Peter Filcek

Marketplace Director, TESCO

Executive team member and senior leader with a passion for delivering amazing customer experiences that solve problems or meet needs in scalable and commercially successful ways. Varied experience covering both commercial management and customer-centric product roles, leadership of multi-layer and multi-functional teams up to 150 people, as well as the development of new organisational design and operating principles.

10:20 – 10:35

Strategies for the Amazon Marketplace

PLENARY KEYNOTE

Stacey van den Aardweg, Amazon’s UK Director of Fulfilment by Amazon, shares insights into how Amazon has evolved its offering to innovate on behalf of sellers, customers as well as the community. Coming off the back of Amazon’s annual Prime Day sales, Stacey shares some of the lessons the business has learned and what businesses can be doing in order to prepare for the peak season.

Speaker

Stacey Van Den Aardweg
Stacey Van Den Aardweg
Stacey Van Den Aardweg
UK Director – Fulfilment by Amazon (FBA) & Global Selling – Marketplace
AMAZON

Stacey Van Den Aardweg

UK Director – Fulfilment by Amazon (FBA) & Global Selling – Marketplace, AMAZON

Stacey is the UK Director of Fulfilment by Amazon and Global Selling – Marketplace. She has a breadth of experience spanning retail, e-commerce, sales, management consulting and investment banking – having built and scaled new businesses as well as transformed mature organisations. In her current role at Amazon, she is responsible for empowering businesses to grow on Amazon using its fulfilment and logistics capabilities and account management tools. She specialises in harnessing technology and data to optimise the Seller experience and unlock innovation in the evolving global e-commerce landscape.

10.35 – 10.55

Industry Landscape & European Marketplaces Report 2024 Findings

PLENARY PANEL

Speakers

Ian Jindal
Ian Jindal
Ian Jindal
Editor in Chief
INTERNET RETAILING

Ian Jindal

Editor in Chief, INTERNET RETAILING

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian cofounded and is Editor in Chief of InternetRetailing, providing insight and research for Europe’s etailers and multichannel retailers – www.internetretailing.net. To underpin the analysis Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 we launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers (IREU) – www.internetretailing.net/iruk and www.internetretailing.net/ireu. Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA, Walgreens Boots Alliance and VF Corporation (Timberland, The North Face, Vans etc). Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing. Ian’s skills encompass technology (Chartered IT Professional, Chartered Fellow of the British Computer Society), marketing, commerce and finance (Chartered Accountant) and business-wide innovation.

Sophie Down
Sophie Down
Sophie Down
Advertising Director
SITRUNA

Sophie Down

Advertising Director , SITRUNA

Sophie is the Advertising Director at Sitruna and a recognised authority in the field of advertising. With over ten years of experience in eCommerce and paid media, she has driven millions in revenue for global brands. Sophie leads a team of PPC specialists, ensuring that advertisements are strategically placed for maximum effectiveness.

Octavie Gosselin
Octavie Gosselin
Octavie Gosselin
Vice President – Ads
MIRAKL

Octavie Gosselin

Vice President – Ads, MIRAKL

Octavie joined Mirakl in February 2021 as Chief of Staff to the CEO, and was appointed Vice President Mirakl Ads in January 2024. Prior to Mirakl, she worked for McKinsey & Company, notably as Senior Engagement Manager. Since 2021, Octavie Gosselin has contributed to Mirakl’s growth by participating in the advancement of its global strategy. She is now in charge of the development and management of Mirakl Ads, the only retail media solution optimized for both e-commerce and marketplaces that puts relevance and personalization at the heart of its strategy. Mirakl Ads maximizes monetization potential thanks to a flexible, intuitive platform that uses AI to enable advertisers to create automatic campaigns with all marketplace sellers becoming day-one advertisers.

 

Moderator

Chris Dawson
Chris Dawson
Chris Dawson
Editor-In-Chief
CHANNELX

Chris Dawson

Editor-In-Chief, CHANNELX

Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.

10.55 – 11.40

121 Meetings & Networking Break

11.40 – 12.10

4 Things to Consider When Building a Global Marketplace

STREAM KEYNOTE

Join Ranjit Balijepalli, Head of Product, UK&I at Stripe, for a session delving into the essential questions businesses must consider when building and scaling a global marketplace. Discover how your marketplace strategy and infrastructure can effectively support growth, drive revenue, and better

Speaker

Ranjit Balijepalli
Ranjit Balijepalli
Ranjit Balijepalli
Head of Product, UK&I
STRIPE

Ranjit Balijepalli

Head of Product, UK&I, STRIPE

Ranjit leads Product for Stripe in UK&I. He is responsible for Stripe’s regional product strategy and performance to ensure all of Stripe’s products across payments, revenue management and banking-as-a-service best fit the unique needs of users in UK&I. Ranjit has been in the payment and financial services industry for over 10 years and has previously worked in strategy consulting specializing in card issuing and consumer lending.

12.10 – 12.40

Supply Chain Resilience & Risk Management

How to build resilient supply chains in marketplaces, including risk assessment, mitigation strategies, supplier diversification, and supply chain digitization.

PRESENTATION

Speakers

Mike Fethers
Mike Fethers
Mike Fethers
Ecommerce Business Manager
SONY PLAYSTATION

Mike Fethers

Ecommerce Business Manager, SONY PLAYSTATION

Mike is currently the Ecommerce Business Development Manager at Sony Interactive Entertainment (PlayStation), focusing on the direct-to-consumer (D2C) strategy for PlayStation products and services.

As a passionate retailer, he understands the critical role of supply chain in delivering value to consumers and stakeholders alike.

With over 15 years experience in multi-channel retail across entertainment and FMCG. His expertise lies in crafting efficient procurement strategies, managing cross-functional teams, and driving process improvements that enhance profitability and sustainability. Mike has spearheaded initiatives that have significantly reduced costs, improved delivery times, and increased customer satisfaction

George Robinson
George Robinson
George Robinson
CEO & Co-Founder
SOSWEET

George Robinson

CEO & Co-Founder, SOSWEET

An avid coffee lover on a mission to build the UK’s favourite sweet shop!

Herculano Rodrigues
Herculano Rodrigues
Herculano Rodrigues
Senior VP
THG

Herculano Rodrigues

Senior VP, THG

I have over 20 years’ senior executive experience delivering value and improved business performance for demanding retailers, brands and investor clients from diverse geographies. The rapidly evolving opportunities from digital transformation and innovation are hugely exciting, and I enjoy helping organisations unlock value and drive growth.

Moderator

Chris Turton
Chris Turton
Chris Turton
Managing Director
ECOMMERCE INTELLIGENCE

Chris Turton

Managing Director , ECOMMERCE INTELLIGENCE

Chris Turton is the founder of Ecommerce Intelligence, a full service amazon agency that focuses on manufacturers and brands. He has been selling on Amazon for 13 years and been involved in the Ecommerce space for nearly 20. Ecommerce Intelligence client list features multiple global brands in nearly every vertical, Chris and his team support over 55 sellers and handle millions in revenue across the channel for their clients.

12.40 – 13.10

Harnessing the Power of Marketplaces

Strategies for accelerating your online business growth – Learn how to embrace innovative business models and harness the power of marketplaces for future success.

PANEL DISCUSSION

TBA – B&Q

Speakers

Kora Habinakova
Kora Habinakova
Kora Habinakova
Channel Manager ‑ Marketplaces
JOHN COTTON GROUP

Kora Habinakova

Channel Manager ‑ Marketplaces , JOHN COTTON GROUP

An established marketplace channel manager, Kora has worked in ecommerce and the digital space since 2008. Having played an active role in the digital landscape evolution over the years, Kora has a strong grasp of digital marketing and ecommerce strategies as well as back-end systems to build successful online stores. With the landscape shifting from brands concentrating on sales via their own ecommerce platforms to expanding their presence via marketplaces; and the marketplaces’ growth in volume and value added to the economy, Kora is keen to share her knowledge of best practices as well as tactical test scenarios to help marketplaces grow further.

Sean Douglas
Sean Douglas
Sean Douglas
Country Head UK/IE & Managing Director
ZOOPLUS

Sean Douglas

Country Head UK/IE & Managing Director, ZOOPLUS

A seasoned executive with 20+ years of success in forging digital growth pathways for established brands and emerging brands, having started his career spending over a decade at eBay during the period of hyper growth he transitioned into FMCG leading Digital units across Europe for both PepsiCo and Mars, Sean is now Managing Director UK and Ireland for Europe’s leading pet platform zooplus. His passion lies in unlocking exponential growth for organisations through innovative strategies, transformation initiatives using latest technology while empowering people to deliver and develop.

Christopher Charalambous
Christopher Charalambous
Christopher Charalambous
UK Sales Lead
OCTOPIA

Christopher Charalambous

UK Sales Lead, OCTOPIA

Christopher has worked with technology for the last 5 years, helping organisations ensure efficient digital customer service meeting new SLA’s smoothing the customer journey, and reducing churn. Now, enabling organisations to increase revenue and market share by moving to a marketplace through Octopia’s technology and merchant proposition. Octopia also provides access to its seller base to current Marketplaces through integration, enabling sellers to access new sales channels with one-click.

David Gomez Cardona
David Gomez Cardona
David Gomez Cardona
Group Marketplace Director
KINGFISHER PLC

David Gomez Cardona

Group Marketplace Director, KINGFISHER PLC

David joined Kingfisher PLC in January 2022 and comes with over 14 years’ experience in the Marketplace and e-Commerce space in Europe and the UK, mainly in Electronics, DIY & Home Improvement. As Group Marketplace Director at Kingfisher, he is responsible for defining and leading the group marketplace strategy across its markets and empowering Kingfisher banners to define the best marketplace approach to succeed in each of their local markets.

Moderator

Chris Turton
Chris Turton
Chris Turton
Managing Director
ECOMMERCE INTELLIGENCE

Chris Turton

Managing Director , ECOMMERCE INTELLIGENCE

Chris Turton is the founder of Ecommerce Intelligence, a full service amazon agency that focuses on manufacturers and brands. He has been selling on Amazon for 13 years and been involved in the Ecommerce space for nearly 20. Ecommerce Intelligence client list features multiple global brands in nearly every vertical, Chris and his team support over 55 sellers and handle millions in revenue across the channel for their clients.

13.10 – 14.00

121 Meetings & Networking Break

14.00 – 14.30

Platform Ecosystems & Partner Integration

The role of platform ecosystems in marketplace strategy, including the integration of third-party services, APIs, and partnerships to enhance value proposition and user experience.

STREAM KEYNOTE

Speaker

Andrew Norman
Andrew Norman
Andrew Norman
UK Country Manager
SENDCLOUD

Andrew Norman

UK Country Manager, SENDCLOUD

Andrew is the UK Country Manager for Sendcloud responsible for the expansion into the UK market through both direct and partner channels. Andrew brings broad experience of the eCommerce market through his leadership roles at Volo Commerce and ShipStation and most recently as General Manager for Metapack, part of the Auctane group of companies.

14.30 – 15.00

The Circular Economy

Effective strategies and challenges associated with closing the loop sharing, and reusing, repairing, refurbishing and recycling existing materials and products as long as possible.

FIRESIDE CHAT

Speakers

James Rigg
James Rigg
James Rigg
CEO
TROJAN ELECTRONICS

James Rigg

CEO, TROJAN ELECTRONICS

As the CEO of Trojan Electronics, I am at the forefront of driving transformative circular solutions within the electrical manufacturing and retail sector. Boasting over 15 years of experience, including a notable leadership role in steering growth across the Buy It Direct Group, I am deeply committed to advancing Trojan’s mission of reducing e-waste for retailers and manufacturers.

Mark Monte-Colombo
Mark Monte-Colombo
Mark Monte-Colombo
Head of Refurbished & Home Improvement
EBAY

Mark Monte-Colombo

Head of Refurbished & Home Improvement, EBAY

An experienced senior professional with a passion for eCommerce, with over 15 years’ experience in retail, marketing, commercial and operations within fast moving and dynamic environments. Proven track record of delivering strong revenue and profit growth across general merchandise. A natural passion for customers, indulging in customer insight in order to understand and identify their needs and trends to drive businesses forward.

Jemma Tadd
Jemma Tadd
Jemma Tadd
Head of Fashion
EBAY

Jemma Tadd

Head of Fashion, EBAY

Jemma Tadd joined Ebay UK as senior business development manager in June 2018 and was promoted to head of fashion in November 2022. She has previously held roles at The Hut Group and Zalando.

Under Tadd’s leadership, Ebay partnered with hit ITV2 reality show Love Island in May – the first time the popular show has shunned fast fashion brands in favour of pre-owned product.

Matt Hanrahan
Matt Hanrahan
Matt Hanrahan
Co-Founder
RESKINNED

Matt Hanrahan

Co-Founder, RESKINNED

Matt Hanrahan, Co-Founder of Reskinned, is passionate about creating a more sustainable clothing world. He’s been involved in consumer marketing and innovative technology development for more than twenty
years. From his wealth of in-depth knowledge of innovative tech.

Reskinned was founded. The company offers brands and their customers better ways to continue the lifecycle of their garments, an strives to develop smarter, more effective circular textile systems.

Moderator

Chris Turton
Chris Turton
Chris Turton
Managing Director
ECOMMERCE INTELLIGENCE

Chris Turton

Managing Director , ECOMMERCE INTELLIGENCE

Chris Turton is the founder of Ecommerce Intelligence, a full service amazon agency that focuses on manufacturers and brands. He has been selling on Amazon for 13 years and been involved in the Ecommerce space for nearly 20. Ecommerce Intelligence client list features multiple global brands in nearly every vertical, Chris and his team support over 55 sellers and handle millions in revenue across the channel for their clients.

15.00 – 15.30

Customer Retention & Lifetime Value Optimisation

Tactics for enhancing customer retention and maximising lifetime value on marketplaces, including personalised engagement strategies, loyalty programs, and post-purchase experiences.

PANEL DISCUSSION

Speakers

Tim Curtis
Tim Curtis
Tim Curtis
Chairman
COTSWOLD COLLECTIONS

Tim Curtis

Chairman, COTSWOLD COLLECTIONS

Having had a busy and varied career, Tim Curtis (1981) is currently Chair of Lifestyle Fitness and Cotswold Collections. He also provides multichannel retail consulting and advisory services to a number of businesses. Tim is an experienced mentor for business leaders and entrepreneurs, and he offers mentoring to students on the Cambridge Judge Business School’s Masters in Entrepreneurship programme.

Naomi Wilkinson
Naomi Wilkinson
Naomi Wilkinson
Marketplace Account Manager
WALTONS

Naomi Wilkinson

Marketplace Account Manager, WALTONS

I have been working in the retail industry for almost 5 years. I have also worked in customer service roles as well as continual improvement roles in manufacturing and production. I thoroughly enjoy marketplace account management and I am always on the hunt to expand my knowledge on the fast growing industry.

Nicole Olbe
Nicole Olbe
Nicole Olbe
Country Manager UK
ADYEN

Nicole Olbe

Country Manager UK, ADYEN

Nicole is a customer focused professional with over 20 years’ experience in the global payments ecosystem. She has a reputation for developing diverse talent, driving results and strategy, galvanising teams, and being an agent of change.

Nicole has recently joined Adyen, a global financial technology platform of choice for leading enterprise businesses, as the UK Managing Director.

Ashlesh Wagh
Ashlesh Wagh
Ashlesh Wagh
Marketplace & Community Development Director
DEBENHAMS

Ashlesh Wagh

Marketplace & Community Development Director, DEBENHAMS

Self-motivated, change-driven e-commerce intrapreneur with a proven ability to manage multiple priorities simultaneously and successfully lead projects in a high-growth environment. Over the last decade – designed, implemented, and managed various operational enhancements and business development initiatives to drive growth across a fast-paced start-up as well as a FTSE100 multichannel retail group.

Moderator

Chris Turton
Chris Turton
Chris Turton
Managing Director
ECOMMERCE INTELLIGENCE

Chris Turton

Managing Director , ECOMMERCE INTELLIGENCE

Chris Turton is the founder of Ecommerce Intelligence, a full service amazon agency that focuses on manufacturers and brands. He has been selling on Amazon for 13 years and been involved in the Ecommerce space for nearly 20. Ecommerce Intelligence client list features multiple global brands in nearly every vertical, Chris and his team support over 55 sellers and handle millions in revenue across the channel for their clients.

15.30 – 16.10

121 Meetings & Networking Break

16.10 – 16.30

Retailer Owned Marketplaces

20 MINS CLOSING KEYNOTE

Speaker

Dan	Finley
Dan	Finley
Dan Finley
CEO
DEBENHAMS

Dan Finley

CEO, DEBENHAMS

Dan joined Debenhams as Chief Executive Officer in January 2022 to digitally transform the iconic British heritage brand.

Prior to joining Debenhams, Dan spent a decade as Group Multi Channel Director at JD Sports Fashion Plc.

He delivered unprecedented multi channel growth as JD established itself at the pinnacle of the sports fashion industry, becoming a global multi channel leader and entering the FTSE 100.

Dan started his career in management consulting after reading Economics and History at Balliol College, University of Oxford.

16.30 – 16.50

Rakuten Marketplace – Selling to Japan

WHY JAPAN NOW? This talk will provide insights into Japan’s thriving e-commerce market, highlighting current import trends, market dynamics, and consumer preferences. It will explore effective strategies for leveraging Rakuten’s strengths, optimizing customer experience, and navigating logistics with practical guidance. You will learn how to enter the market and grow by utilizing Rakuten’s comprehensive ecosystem and marketing tools.

Speaker

Koki Araga
Koki Araga
Koki Araga
Senior Partnerships Manager
RAKUTEN GROUP

Koki Araga

Senior Partnerships Manager, RAKUTEN GROUP

Koki is a Senior Business Development Manager at Rakuten, with extensive experience in cross-border e-commerce. He focuses on strategic development, empowering sellers in Europe and enhancing user experience on the Rakuten Ichiba Marketplace in Japan, broadening the platform’s global impact.

16.50 – 17.00

Chairs Closing Remarks

17.00

Networking Drinks & End of Day

ChannelX 2024 Stream 2 – Brands DTC & Social Commerce

Stream 2 focuses on how channel managers can achieve their business goals for growth, cost management and sales forecasting via Social DTC.

Sponsored by
08.30 – 09.25

Morning Registration

Sponsored by
09.25 – 09.30

Conference Chair Opening

Speaker

Chris Dawson
Chris Dawson
Chris Dawson
Editor-In-Chief
CHANNELX

Chris Dawson

Editor-In-Chief, CHANNELX

Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.

09.30 – 09.45

Evolving Marketplaces and the Role of Retail Media

In this session, Pinki will explore the complete journey of online marketplaces, beginning with how they are set up, scaled, and the challenges they face in their early stages. Based on her most recent experience at Kingfisher / B&Q, she will dive into the transition from a growing marketplace to one that has matured, focusing on the dynamics of expanding cross-border, attracting sellers from diverse regions, and offering new product categories.

As these marketplaces grow, their revenue strategies evolve, and Pinki will highlight how retail media becomes a key driver of monetization. Discussing how marketplaces, in their mature phase, operate similarly to publishers, needing robust infrastructure and strategies to function effectively as retail media hubs.

The opening keynote will also center on the opportunities within retail media for both marketplaces and brands. We’ll explore how these partnerships can enhance growth, offer mutual benefits, and create an ecosystem where both parties thrive, creating value for consumers, brands, and the marketplace itself.

PLENARY KEYNOTE

Speaker

Pinki Choudhury
Pinki Choudhury
Pinki Choudhury
Head of Product, Marketplace & Retail Media
KINGFISHER PLC

Pinki Choudhury

Head of Product, Marketplace & Retail Media, KINGFISHER PLC

An experienced innovative Product leader with an extensive background in building value-driven products that solve genuine customer needs. Proven leadership results in growing, managing, and inspiring highly motivated productive teams. Take pride in creating customer engagement & loyalty-focused strategies. A great advocate of lean methodology, test and learn approach, and steering cross-functional teams across multiple corporate hierarchies. International experience managing global, American, pan-European products, with a strong record of engaging senior executive stakeholders for alignment and buy-in.

09.45 – 10.05

Retail Media Landscape & AI

PLENARY KEYNOTE

Speaker

Andy Stephen
Andy Stephen
Andy Stephen
Director of Monetisation UK
CRITEO

Andy Stephen

Director of Monetisation UK , CRITEO

Andy Stephen is Director of Monetisation UK at Criteo – his team provide retail media ad-tech and services to some of the UK’s largest retailers including Asda, Boots & Currys. With over 12 years industry experience, including at marketplace SaaS solution Mirakl, Andy is passionate about technology that enables enterprise businesses to launch & scale new business models.

10.05 – 10.20

Interview with Tesco Marketplace

PLENARY KEYNOTE

Speaker

Peter Filcek
Peter Filcek
Peter Filcek
Marketplace Director
TESCO

Peter Filcek

Marketplace Director, TESCO

Executive team member and senior leader with a passion for delivering amazing customer experiences that solve problems or meet needs in scalable and commercially successful ways. Varied experience covering both commercial management and customer-centric product roles, leadership of multi-layer and multi-functional teams up to 150 people, as well as the development of new organisational design and operating principles.

10:20 – 10.35

Strategies for the Amazon Marketplace

PLENARY KEYNOTE

Speaker

Stacey Van Den Aardweg
Stacey Van Den Aardweg
Stacey Van Den Aardweg
UK Director – Fulfilment by Amazon (FBA) & Global Selling – Marketplace
AMAZON

Stacey Van Den Aardweg

UK Director – Fulfilment by Amazon (FBA) & Global Selling – Marketplace, AMAZON

Stacey is the UK Director of Fulfilment by Amazon and Global Selling – Marketplace. She has a breadth of experience spanning retail, e-commerce, sales, management consulting and investment banking – having built and scaled new businesses as well as transformed mature organisations. In her current role at Amazon, she is responsible for empowering businesses to grow on Amazon using its fulfilment and logistics capabilities and account management tools. She specialises in harnessing technology and data to optimise the Seller experience and unlock innovation in the evolving global e-commerce landscape.

10.35 – 10.55

Industry Landscape & European Marketplaces Report 2024 Findings

PLENARY PANEL

Speakers

Ian Jindal
Ian Jindal
Ian Jindal
Editor in Chief
INTERNET RETAILING

Ian Jindal

Editor in Chief, INTERNET RETAILING

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian cofounded and is Editor in Chief of InternetRetailing, providing insight and research for Europe’s etailers and multichannel retailers – www.internetretailing.net. To underpin the analysis Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 we launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers (IREU) – www.internetretailing.net/iruk and www.internetretailing.net/ireu. Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA, Walgreens Boots Alliance and VF Corporation (Timberland, The North Face, Vans etc). Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing. Ian’s skills encompass technology (Chartered IT Professional, Chartered Fellow of the British Computer Society), marketing, commerce and finance (Chartered Accountant) and business-wide innovation.

Sophie Down
Sophie Down
Sophie Down
Advertising Director
SITRUNA

Sophie Down

Advertising Director , SITRUNA

Sophie is the Advertising Director at Sitruna and a recognised authority in the field of advertising. With over ten years of experience in eCommerce and paid media, she has driven millions in revenue for global brands. Sophie leads a team of PPC specialists, ensuring that advertisements are strategically placed for maximum effectiveness.

Octavie Gosselin
Octavie Gosselin
Octavie Gosselin
Vice President – Ads
MIRAKL

Octavie Gosselin

Vice President – Ads, MIRAKL

Octavie joined Mirakl in February 2021 as Chief of Staff to the CEO, and was appointed Vice President Mirakl Ads in January 2024. Prior to Mirakl, she worked for McKinsey & Company, notably as Senior Engagement Manager. Since 2021, Octavie Gosselin has contributed to Mirakl’s growth by participating in the advancement of its global strategy. She is now in charge of the development and management of Mirakl Ads, the only retail media solution optimized for both e-commerce and marketplaces that puts relevance and personalization at the heart of its strategy. Mirakl Ads maximizes monetization potential thanks to a flexible, intuitive platform that uses AI to enable advertisers to create automatic campaigns with all marketplace sellers becoming day-one advertisers.

 

Moderator

Chris Dawson
Chris Dawson
Chris Dawson
Editor-In-Chief
CHANNELX

Chris Dawson

Editor-In-Chief, CHANNELX

Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.

10.55 – 11.40

121 Meetings & Networking Break

11.40 – 12.10

Community, Creators, Connection: Unlocking the power of Snapchat for commerce

STREAM KEYNOTE

The future of commerce is social, with 92% of consumers willing to purchase directly from brands on digital platforms. But the brands that find the most success are those that add to, rather than interrupt, the user experience. Snapchat has over 21 million monthly active users in the UK, who use the platform to connect with friends, family, and the brands they love, making it the perfect place for retailers to engage in the conversation. In this session, Claudine Clark, Senior Client Partner at Snap, will explore the power of Snapchat in building effective, culturally relevant and innovative campaigns, and how to get the most out of the platform. Whether you’re looking to harness the buzz of a major sporting event or immerse users in a branded world through AR, join Claudine to find out how your brand can thrive in the moments that matter.

Speaker

Claudine Clark
Claudine Clark
Claudine Clark
Head of Retail UK & Senior Client Partner for Lifestyle
SNAP INC

Claudine Clark

Head of Retail UK & Senior Client Partner for Lifestyle, SNAP INC

Claudine Clark is a Senior Client Partner at Snapchat, supporting key clients such as Nike, Lego and Uber to grow their presence and success on the platform. Claudine joined Snap in 2017, initially working with luxury clients such as Burberry, Louis Vuitton and Mulberry, before moving into the Retail role. Prior to joining Snap, Claudine was Group Head at AOL managing the agency team.

12.10 – 12.40

Omnichannel Integration & Seamless Customer Journeys

The importance of omnichannel integration in Social DTC, including strategies for creating seamless customer journeys across social media platforms, websites, mobile apps, and physical stores.

PANEL DISCUSSION

TBA – MAPP DIGITAL

Speakers

Glen Stocco
Glen Stocco
Glen Stocco
Co Founder & Managing Director
PLANE & SIMPLE

Glen Stocco

Co Founder & Managing Director, PLANE & SIMPLE

Glen is an experienced marketplace operator, he co-founded and leads Plane & Simple, the UK-based marketplace for big & bulky building materials. Marketplaces have captured the dominant share of global online spend, the growth of which has been driven by specialist marketplaces. As the verticalization of online marketplaces continues to gather momentum, Glen has an inside take on how specialist marketplaces operate and drive value for both sellers and buyers.

Georgie Janion-Shaw
Georgie Janion-Shaw
Georgie Janion-Shaw
Founder
SISTIR & NOVELLO PRODUCTS

Georgie Janion-Shaw

Founder, SISTIR & NOVELLO PRODUCTS

Georgie is the Founder Novello Products and SISTIR.Novello is a company formed of two parts; ‘brands’ and ‘tech’.

The ‘brands’ side is home to consumer facing brands (including SISTIR) through which unique, personalised products are
offered DTC and via 3rd party platforms such as Amazon, Notonthehighstreet, Etsy and
Yumbles. The tech side is home to Novello’s systems which are at the core of their own
operations and power the brands across sales platforms.

Prior to Novello, Georgie held senior marketing and consulting roles within global media giants,
Disney and Hasbro. She had the privilege of growing and nurturing some of the world’s most
beloved brands including Disney Princess, Mickey Mouse, Toy Story and Monopoly.

The development of a brand and bringing it to life via creative marketing strategies and
compelling products, whilst ensuring the consumer remains at the heart of it, has always been a
passion of Georgie’s. She is now relishing the opportunity to draw upon her wealth of experience
and bring it to her own start up.

Marni Allen
Marni Allen
Marni Allen
CMO
BIONIQ

Marni Allen

CMO, BIONIQ

Named as one of EY UK’s 50 Women to Watch in 2022, Marni is a passionate consumer marketeer and innovator with 23+ years of strong business results in Consumer Self Care. She has significant experience working in global, regional and local roles, managing extensive brand portfolios, developing brand positioning and strategy. Marni is a passionate creator and champion of physical and digital product pipelines, with experience in health tech. Impactful storytelling has allowed her to influence stakeholders up, down and across the business by getting people passionately interested in possibilities that can drive strong results. Working in a matrixed environment, as an action-oriented leader, Marni has relied heavily on strong partnerships across functions to get things done. Throughout her career, she has been deeply committed to coaching and development to bring out the best in her people and to creating a culture of inclusion to bring diverse perspectives into decision-making.

Alistair Hutchison
Alistair Hutchison
Alistair Hutchison
Senior Customer Success Manager
MAPP DIGITAL

Alistair Hutchison

Senior Customer Success Manager, MAPP DIGITAL

With over 10 years experience across various technology industries, and the last six within customer success, Alistair Hutchison is an established Senior Customer Success Manager at Mapp providing clients with a customer centric, hands on approach to helping them maximise their ROI through data driven action.

Moderator

James Hirst
James Hirst
James Hirst
Founder & Director
THE INTELLIGENT BRIEF

James Hirst

Founder & Director, THE INTELLIGENT BRIEF

Founder of The Intelligent Brief, a creative technology platform focused on the earlier stages of the creative process. A senior marketing agency executive with 20+ years experience across brand design, digital marketing, consumer insight, innovation & marketing strategy, AI and web3 technology. In 2024 I’m looking to get back into triathlons after 2 years of being constantly injured! Loves mountains and learning to ski after many years snowboarding.

12.40 – 13.10

A Match made in Heaven – selling on SHEIN

Marketplaces have become the place to find your buyers. None more so than tier one brand marketplaces who are actively expanding their online offering to attract more and more customers. This session looks behind the scenes and explores the practicalities of how the brand can attract the seller and how the seller can be attractive to the brand for a partnership that then feeds the wants and needs of the consumer themselves. As ever technology plays a key role in underpinning the automation and control associated with this vital partnership.

PANEL DISCUSSION

Speakers

Steven Brighty
Steven Brighty
Steven Brighty
Head of Ecommerce
SOCK SNOB

Steven Brighty

Head of Ecommerce, SOCK SNOB

Steve has been working within the Ecommerce sector for over 18 years covering various Senior Management roles across various Industries. Having a vast knowledge of everything E-Commerce, and Working mainly for SMBs operating on a B2C basis, with a keen passion for implementing strategies to meet business goals and to faciliate growth.

George Nesnas
George Nesnas
George Nesnas
Co-Founder & Director
ILFD GROUP LTD

George Nesnas

Co-Founder & Director , ILFD GROUP LTD

George & his family started ILFD Group Ltd from his bedroom in 2006 and have since grown the business to a 18m+ Turnover with more than 6,000 SKUs. The business built the prominent costume brand I LOVE FANCY DRESS. The business dispatches over a million parcels annually and during peak processing around 25,000 orders a day. George has vast experience in selling across all of the major marketplaces and some of the up and coming ones like Shein,Temu and Tiktok as well as developing in house API projects to handle the vast order workflow. George also has an advanced level of Mandarin Chinese and spent 8 years on and off in mainland China developing the product ranges and studying the language and shopping habits. In 2022 and in the wake of Covid the business launched their own marketplace dedicated to ALL THINGS FUN! Cazaar.co.uk. To date the platform has 200 sellers and over a million products. They aim to create a niche and high performing shopping space for sellers with a track record for delivering quality products without creating a race to the bottom on pricing.

Moderator

Georgia Leybourne
Georgia Leybourne
Georgia Leybourne
CMO
LINNWORKS

Georgia Leybourne

CMO, LINNWORKS

Georgia has been working in supply chain and logistics for the last 15 years helping retailers finesse the end customer experience through the art of fulfilment in the warehouse, in transit, online and in the store. With a background in multiple disciplines and several industries she is laser focused on impactful solutions that bring business critical value to both facilitate growth and streamline operations for the retailer.

13.10 – 14.00

121 Meetings & Networking Break

14.00 – 14.30

Learn How To Sell on B&Q Marketplace

STREAM KEYNOTE

This session will introduce B&Q’s expanding marketplace and its pivotal role in the future of home improvement retail. Attendees will learn about the opportunities for third-party sellers to tap into B&Q’s large customer base, benefit from its trusted brand, and leverage a multichannel retail strategy. Holly & Reece will discuss B&Q’s growth strategies for 2024, including plans for onboarding more sellers and enhancing the platform to meet customer needs. Finally, they will also highlight how the marketplace aligns with B&Q’s sustainability goals, supporting eco-conscious consumers through responsible sourcing.

Speakers

Holly Love
Holly Love
Holly Love
Business Development Manager – Marketplace
B&Q

Holly Love

Business Development Manager – Marketplace, B&Q

Holly Love has 10 years of experience in the DIY industry, spanning retail and trade. She has worked with national chains, discounters, wholesalers, independents, buying groups, and now marketplace sellers. Currently, she is part of the B&Q marketplace team, focusing on business development within one of the UK’s fastest-growing marketplace platforms specializing in home, garden, and DIY. Holly is dedicated to expanding the platform to 2 million SKUs and reaching £1 billion in annual revenue. She collaborates with brands, manufacturers, resellers, and retailers on marketplace partnership opportunities, the onboarding journey, and supporting successful setup and integration.’

Reece Campbell
Reece Campbell
Reece Campbell
Business Development Manager – Marketplace
B&Q

Reece Campbell

Business Development Manager – Marketplace, B&Q

Reece is a business development manager with over 7 years of experience in e-commerce and marketplaces, working with companies like B&Q, Ankorstore, JustEat, and consulting for Amazon sellers. Currently at B&Q, Reece drives strategic partnerships with major DIY and building material suppliers across the UK and Europe, supporting the company’s goals of expanding to 5 million SKUs and £1 billion in revenue. Reece also collaborates with the Kingfisher Group on growth initiatives, fostering successful marketplace partnerships.

14.30 – 15.00

Influencer Marketing

Analysing the intersection of influencer marketing and e-commerce, including strategies for leveraging social platforms, influencer partnerships to drive sales and engagement.

FIRESIDE CHAT

Speakers

Tabby Tingey
Tabby Tingey
Tabby Tingey
Co-Founder
SUGARCOATED SISTERS

Tabby Tingey

Co-Founder, SUGARCOATED SISTERS

Before the pandemic, sisters Chloe and Tabby Tingey had given up on being performers. Chloe, who trained at Berklee College of Music in Boston, was working in digital marketing. Tabby, who went to the Royal Conservatoire of Scotland, had retrained to teach yoga.

Covid hit, the yoga studio never opened, and the pair moved in together. They dipped their toes into TikTok with weightlifting challenges, strangely. Then, having both been recently dumped, they decided to post a comic song about relationships.

Their videos became more elaborate, and soon attracted millions of views.

Chloe Tingey
Chloe Tingey
Chloe Tingey
Co-Founder
SUGARCOATED SISTERS

Chloe Tingey

Co-Founder, SUGARCOATED SISTERS

Before the pandemic, sisters Chloe and Tabby Tingey had given up on being performers. Chloe, who trained at Berklee College of Music in Boston, was working in digital marketing. Tabby, who went to the Royal Conservatoire of Scotland, had retrained to teach yoga.

Covid hit, the yoga studio never opened, and the pair moved in together. They dipped their toes into TikTok with weightlifting challenges, strangely. Then, having both been recently dumped, they decided to post a comic song about relationships.

Their videos became more elaborate, and soon attracted millions of views.

George Robinson
George Robinson
George Robinson
CEO & Co-Founder
SOSWEET

George Robinson

CEO & Co-Founder, SOSWEET

An avid coffee lover on a mission to build the UK’s favourite sweet shop!

Nora Zukauskaite
Nora Zukauskaite
Nora Zukauskaite
Integrated Marketing Director
TIKTOK SHOP

Nora Zukauskaite

Integrated Marketing Director, TIKTOK SHOP

Nora is an award-winning marketeer. Her well rounded international career spans across all key marketing verticals: creative agency (Ogilvy & Mather Singapore @ Unilever Pond’s), brand (FOREO, Lottie London to name a few) and now tech and media while pioneering social commerce at TikTok Shop in the U.K.
Passionate about engaging with Gen Z consumers, Nora has been known for insight-led creative and disruptive digital activations that cut through the noise and deliver business and brand growth. You can often see Nora on stage sharing her insights and forward thinking around the latest marketing, digital and e-commerce trends that shape the industry.

Moderator

James Hirst
James Hirst
James Hirst
Founder & Director
THE INTELLIGENT BRIEF

James Hirst

Founder & Director, THE INTELLIGENT BRIEF

Founder of The Intelligent Brief, a creative technology platform focused on the earlier stages of the creative process. A senior marketing agency executive with 20+ years experience across brand design, digital marketing, consumer insight, innovation & marketing strategy, AI and web3 technology. In 2024 I’m looking to get back into triathlons after 2 years of being constantly injured! Loves mountains and learning to ski after many years snowboarding.

15.00 – 15.30

Customer Experience Enhancement

Exploring ways to improve the overall customer experience on e-commerce channels, including strategies for reducing friction in the purchasing process, enhancing product discovery, and providing personalized recommendations and support.

PANEL DISCUSSION

Speakers

Douglas de Santi
Douglas de Santi
Douglas de Santi
Global Head of Direct to Consumer
NEXTBASE

Douglas de Santi

Global Head of Direct to Consumer, NEXTBASE

Experienced Digital Product Manager, with a proven track record of delivering eCommerce solutions and optimising user experience to increase conversion rates for online retailers by managing digital product roadmap from concept through to delivery. Worked for / with many top-tier organisations, including Carrefour, Santander, Chrysler, Livraria Cultura (Brazilian Bookstore), Corra, Lojas Riachuelo (Brazilian Fashion Retailer) and Cnova (Brazilian eCommerce). Currently, Global Head of Direct to Consumer at Nextbase the UK’s leading dash camera brand.

Neil Adams 
Neil Adams 
Neil Adams 
Head of Customer Service
FURNITURE BOX

Neil Adams 

Head of Customer Service, FURNITURE BOX

Neil Adams is the Head of Customer Services for Furniturebox, an SME who specialise in home delivery flat-pack home and garden furniture. Furniturebox is a disruptor in the market bringing together an ever expansive range of products including sofas that are in stock and available for next day delivery with an order cut off time of 8pm for next day orders. Furniturebox sells via its own website and channels such as Amazon, Ebay, The Range, B and Q to name a few and across the UK, USA and Germany via Wayfair. You can read more about Furniturebox and its story at: furniturebox.co.uk/about-us/.

Neil has spent his whole career in departments managing and communicating with customers and places building and maintaining trust as the number one priority for himself and his customer facing teams as they strive to continually improve the Customer Experience.

Alex De Fusto
Alex De Fusto
Alex De Fusto
Senior Sales Manager
BIG COMMERCE

Alex De Fusto

Senior Sales Manager, BIG COMMERCE

Alex leads the team responsible for driving EMEA sales at BigCommerce’s EMEA sales business. BigCommerce, which delivers Open SaaS ecommerce solutions to enterprise clients. Leading merchants like P&G, IAG, Brompton Bikes, Muji, Nokia & MKM all benefit from BigCommerce’s API-first approach, enabling them to innovate and scale their ecommerce operations.

15.30 – 16.10

121 Meetings & Networking Break

16:10 – 16.55

Retailer Owned Marketplaces


20 MINS CLOSING KEYNOTE

Moderator

Dan	Finley
Dan	Finley
Dan Finley
CEO
DEBENHAMS

Dan Finley

CEO, DEBENHAMS

Dan joined Debenhams as Chief Executive Officer in January 2022 to digitally transform the iconic British heritage brand.

Prior to joining Debenhams, Dan spent a decade as Group Multi Channel Director at JD Sports Fashion Plc.

He delivered unprecedented multi channel growth as JD established itself at the pinnacle of the sports fashion industry, becoming a global multi channel leader and entering the FTSE 100.

Dan started his career in management consulting after reading Economics and History at Balliol College, University of Oxford.

16.30 – 16.50

Rakuten Marketplace – Selling to Japan

Speaker

Koki Araga
Koki Araga
Koki Araga
Senior Partnerships Manager
RAKUTEN GROUP

Koki Araga

Senior Partnerships Manager, RAKUTEN GROUP

Koki is a Senior Business Development Manager at Rakuten, with extensive experience in cross-border e-commerce. He focuses on strategic development, empowering sellers in Europe and enhancing user experience on the Rakuten Ichiba Marketplace in Japan, broadening the platform’s global impact.

17.00

Networking Drinks & End of Day

ChannelX 2024 Stream 3 – Growth Channels & Profitability

Stream 3 focuses on new channels and shares innovations on how to position your business for profitability.

Sponsored by
08.30 – 09.25

Morning Registration

Sponsored by
09.25 – 09.30

Conference Chair Opening

Speaker

Chris Dawson
Chris Dawson
Chris Dawson
Editor-In-Chief
CHANNELX

Chris Dawson

Editor-In-Chief, CHANNELX

Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.

09.30 – 09.45

Evolving Marketplaces and the Role of Retail Media

In this session, Pinki will explore the complete journey of online marketplaces, beginning with how they are set up, scaled, and the challenges they face in their early stages. Based on her most recent experience at Kingfisher / B&Q, she will dive into the transition from a growing marketplace to one that has matured, focusing on the dynamics of expanding cross-border, attracting sellers from diverse regions, and offering new product categories.

As these marketplaces grow, their revenue strategies evolve, and Pinki will highlight how retail media becomes a key driver of monetization. Discussing how marketplaces, in their mature phase, operate similarly to publishers, needing robust infrastructure and strategies to function effectively as retail media hubs.

The opening keynote will also center on the opportunities within retail media for both marketplaces and brands. We’ll explore how these partnerships can enhance growth, offer mutual benefits, and create an ecosystem where both parties thrive, creating value for consumers, brands, and the marketplace itself.

PLENARY KEYNOTE

Speaker

Pinki Choudhury
Pinki Choudhury
Pinki Choudhury
Head of Product, Marketplace & Retail Media
KINGFISHER PLC

Pinki Choudhury

Head of Product, Marketplace & Retail Media, KINGFISHER PLC

An experienced innovative Product leader with an extensive background in building value-driven products that solve genuine customer needs. Proven leadership results in growing, managing, and inspiring highly motivated productive teams. Take pride in creating customer engagement & loyalty-focused strategies. A great advocate of lean methodology, test and learn approach, and steering cross-functional teams across multiple corporate hierarchies. International experience managing global, American, pan-European products, with a strong record of engaging senior executive stakeholders for alignment and buy-in.

09.45 – 10.05

Retail Media Landscape & AI

PLENARY KEYNOTE

Speaker

Andy Stephen
Andy Stephen
Andy Stephen
Director of Monetisation UK
CRITEO

Andy Stephen

Director of Monetisation UK , CRITEO

Andy Stephen is Director of Monetisation UK at Criteo – his team provide retail media ad-tech and services to some of the UK’s largest retailers including Asda, Boots & Currys. With over 12 years industry experience, including at marketplace SaaS solution Mirakl, Andy is passionate about technology that enables enterprise businesses to launch & scale new business models.

10.05 – 10.20

Interview with Tesco Marketplace

PLENARY KEYNOTE

Speaker

Peter Filcek
Peter Filcek
Peter Filcek
Marketplace Director
TESCO

Peter Filcek

Marketplace Director, TESCO

Executive team member and senior leader with a passion for delivering amazing customer experiences that solve problems or meet needs in scalable and commercially successful ways. Varied experience covering both commercial management and customer-centric product roles, leadership of multi-layer and multi-functional teams up to 150 people, as well as the development of new organisational design and operating principles.

10.20 – 10:35

Strategies for the Amazon Marketplace

PLENARY KEYNOTE

Speaker

Stacey Van Den Aardweg
Stacey Van Den Aardweg
Stacey Van Den Aardweg
UK Director – Fulfilment by Amazon (FBA) & Global Selling – Marketplace
AMAZON

Stacey Van Den Aardweg

UK Director – Fulfilment by Amazon (FBA) & Global Selling – Marketplace, AMAZON

Stacey is the UK Director of Fulfilment by Amazon and Global Selling – Marketplace. She has a breadth of experience spanning retail, e-commerce, sales, management consulting and investment banking – having built and scaled new businesses as well as transformed mature organisations. In her current role at Amazon, she is responsible for empowering businesses to grow on Amazon using its fulfilment and logistics capabilities and account management tools. She specialises in harnessing technology and data to optimise the Seller experience and unlock innovation in the evolving global e-commerce landscape.

10.35 – 10.55

Industry Landscape & European Marketplaces Report 2024 Findings

PLENARY PANEL

Speakers

Ian Jindal
Ian Jindal
Ian Jindal
Editor in Chief
INTERNET RETAILING

Ian Jindal

Editor in Chief, INTERNET RETAILING

Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian cofounded and is Editor in Chief of InternetRetailing, providing insight and research for Europe’s etailers and multichannel retailers – www.internetretailing.net. To underpin the analysis Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 we launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers (IREU) – www.internetretailing.net/iruk and www.internetretailing.net/ireu. Ian’s retail clients include Selfridges, House of Fraser, Marks & Spencer, John Lewis, Asda, Couturelab, Waitrose, De Bijenkorf, Kering, Disney, IKEA, Walgreens Boots Alliance and VF Corporation (Timberland, The North Face, Vans etc). Previously Ian was Group eCommerce Director at Littlewoods Shop Direct, and Head of Online Operations at the BBC. Ian founded the European eCommerce Forum, is an Advisor to eCommerce Europe and authored the UK’s first MSc in Internet Retailing. Ian’s skills encompass technology (Chartered IT Professional, Chartered Fellow of the British Computer Society), marketing, commerce and finance (Chartered Accountant) and business-wide innovation.

Sophie Down
Sophie Down
Sophie Down
Advertising Director
SITRUNA

Sophie Down

Advertising Director , SITRUNA

Sophie is the Advertising Director at Sitruna and a recognised authority in the field of advertising. With over ten years of experience in eCommerce and paid media, she has driven millions in revenue for global brands. Sophie leads a team of PPC specialists, ensuring that advertisements are strategically placed for maximum effectiveness.

Octavie Gosselin
Octavie Gosselin
Octavie Gosselin
Vice President – Ads
MIRAKL

Octavie Gosselin

Vice President – Ads, MIRAKL

Octavie joined Mirakl in February 2021 as Chief of Staff to the CEO, and was appointed Vice President Mirakl Ads in January 2024. Prior to Mirakl, she worked for McKinsey & Company, notably as Senior Engagement Manager. Since 2021, Octavie Gosselin has contributed to Mirakl’s growth by participating in the advancement of its global strategy. She is now in charge of the development and management of Mirakl Ads, the only retail media solution optimized for both e-commerce and marketplaces that puts relevance and personalization at the heart of its strategy. Mirakl Ads maximizes monetization potential thanks to a flexible, intuitive platform that uses AI to enable advertisers to create automatic campaigns with all marketplace sellers becoming day-one advertisers.

 

Moderator

Chris Dawson
Chris Dawson
Chris Dawson
Editor-In-Chief
CHANNELX

Chris Dawson

Editor-In-Chief, CHANNELX

Editor of ChannelX (formerly Tamebay). Looking to connect with Brands, Retailers, and Independent business owners selling on marketplace and social channels to share expertise, strategies and learnings.

10.55 – 11.40

121 Meetings & Networking Break

11.40 – 12.10

From traditional to digital – how Lyle & Scott transformed into a successful DTC Brand

STREAM KEYNOTE

Transformation is mandatory in the digital world. But the shift to omnichannel comes with a lot of challenges, be it on a strategic, commercial or internal level. Lyle & Scott managed to turn tradition into a future-orientated brand. What were the main drivers for the changes? Where are the most tricky challenges? Nial and Alex explore the steps of the success story of Lyle & Scott and look deep into the rules of play of an ever-changing industry and the new demands of a sustainable customer relationship.

Speakers

Alexander Otto
Alexander Otto
Alexander Otto
Head of Corporate Relations
TRADEBYTE

Alexander Otto

Head of Corporate Relations, TRADEBYTE

As the Head of Corporate Relations at Tradebyte Software GmbH, I have more than six years of experience in leading strategic communication, project management, and leadership for the global collective of the movers and shakers of fashion retail and platform business. I have a Master of Arts degree in Germanistik and Theater- and Media Studies from FAU Erlangen-Nürnberg, and I am fluent in English and German.

My core competencies include public relations, social media, media relations, and event management, which I use to create and deliver engaging and impactful messages and stories that showcase Tradebyte’s vision, values, and achievements. I also manage the ECD channel on YouTube, where I provide exclusive insights, industry exchanges, and discussions with the top players in online retail. My mission is to connect, inspire, and empower the Tradebyte community and beyond, and to demonstrate that platform business is, and will forever be, people business.

Nial Conlan
Nial Conlan
Nial Conlan
Commercial Director
LYLE & SCOTT

Nial Conlan

Commercial Director, LYLE & SCOTT

Nial Conlan is the Commercial Director at Lyle & Scott, responsible for expanding global reach, and establishing L&S as a leading lifestyle brand.

Lyle & Scott: As Head of Commercial, Nial grew the business during and after Covid. Now, as Commercial Director, he built a new division focusing on DTC, new wholesale, and new products, aiming for customer acquisition, international expansion, and leveraging the 150th anniversary.

Converse: Nial joined to learn from a diverse team, applying his skills to inspire passion, optimism, and innovation. He contributes to strong brand and product storytelling and improves existing systems and processes.

Urban Regeneration Project Dublin: Nial worked for the largest Urban Regeneration project in Europe, managing stakeholders, implementing long-term strategic thinking and landing key deliverables under an extremely high degree of public and professional scrutiny.

Entrepreneurial Ventures: Nial ran three creative businesses, generating passive income and managing a skilled network. This involved licensing music and intellectual property, launching an international podcast, establishing a book publishing imprint, and directing short films featured in international festivals.

Passion: Nial is committed to fostering a world where creativity thrives, businesses grow, and creative industries continue to evolve and inspire.

12.10 – 12.40

Brand Management Strategies on Marketplaces & Social

Dive into the unique opportunities and challenges of marketing on social platforms like TikTok & Instagram, including content creation best practices, influencer partnerships, and leveraging algorithms to reach and engage Gen Z consumers.

FIRESIDE CHAT

Speakers

Ashmeet Kandhari
Ashmeet Kandhari
Ashmeet Kandhari
Group Director
REX BROWN

Ashmeet Kandhari

Group Director, REX BROWN

Ash has over 20 years experience in the consumer goods sector and has spent the past 12 years working with global brands and marketplaces to help accelerate their growth online. From 2012-16 he helped build Groupon’s newly formed goods business to over $1bn GMV. Subsequently, as Rex Brown’s CEO he has been responsible for repositioning the business as an integrated E-commerce solutions business, servicing numerous high profile brands and clients such as Unilever, L’Oreal, GSK, Mattel, Coca Cola and Mars. More recently Ash has been leading the groups activities in social commerce with partners such a TikTok.

Elliot Millais
Elliot Millais
Elliot Millais
Marketing & Sales Director
RINKIT

Elliot Millais

Marketing & Sales Director, RINKIT

Elliot Millais is the Sales and Marketing Director and one of the three founders of Rinkit, a leading import retailer in home and garden products.

Extensive and varied experience across multiple worldwide marketplaces, websites, implementing and managing pricing strategies, marketing and team leadership.

Passionate and dedicated in bringing the right product to the right person at the right time, at the right price!

Luke Forshaw
Luke Forshaw
Luke Forshaw
Head of Brand & Marketing for UK
BACK MARKET

Luke Forshaw

Head of Brand & Marketing for UK, BACK MARKET

Pizza aficionado, with 13 years advertising experience and a genuine passion for creative marketing. My background is across client-side roles as well as in media, creative and partnership agencies. I’ve been lucky enough to work for some of the world’s most exciting brands in Back Market, Apple, Beats, Universal Pictures and Red Bull.

Moderator

Marine Pajot
Marine Pajot
Marine Pajot
Strategy Director
MANIFESTO GROWTH ARCHITECTS

Marine Pajot

Strategy Director, MANIFESTO GROWTH ARCHITECTS

Marine is a Growth and Innovation Strategy Director at Manifesto Growth. She has over 15 years of experience working for a wide range of leading global brands such as McDonald’s, Mars and Nascar, in New York, Paris, Sao Paulo and London.

She has a passion for brands and strongly believes in their power to disrupt categories, invent the future and positively impact our society. She helps clients develop growth strategies, real-world propositions and experiences that engage consumers in the long term and drive value for businesses. She is the author of two reports on the role direct relationships with consumers can play in unlocking brand and enterprise growth.

12.40 – 13.10

Marketplace Optimisation & Expansion

Delving into strategies for optimising product listings, pricing, and fulfilment processes on e-commerce marketplaces such as Amazon and eBay. Whilst looking at expansion opportunities on emerging marketplaces and international platforms like Temu & Alibaba.

PANEL DISCUSSION

Speakers

David Page
David Page
David Page
Head of Channels
MOUNTAIN WAREHOUSE

David Page

Head of Channels, MOUNTAIN WAREHOUSE

Currently Head of Channels at Mountain Warehouse. Previously International Third Party Assistant Manager at The Body Shop & Manager of Online Marketplaces for Ridgeway Leather. Proven track record in increasing annual revenue with extensive knowledge across leading third party marketplaces.

Anthony Dawe
Anthony Dawe
Anthony Dawe
Senior Ecommerce Manager
LANSINOH

Anthony Dawe

Senior Ecommerce Manager, LANSINOH

Ant Dawe, Senior eCommerce Manager for global parenting brand Lansinoh holds over a decade of experience in driving forward eCommerce marketplaces – specialising most recently in Amazon. Since relocating from his home time of Cape Town, Ant has worked in a number of digital roles across different industries, leading high profile brands to double-digit growth while optimising efficiencies and processes to drive further success.

Lou Casados
Lou Casados
Lou Casados
VP of Sales|GTM
GETIDA

Lou Casados

VP of Sales|GTM, GETIDA

Lou Casados is the Vice President of Sales and Go-To-Market (GTM) at Getida, a leading company in Amazon FBA Revenue Recovery. With a passion for elevating sales organizations from good to exceptional, Lou brings a customer-centric approach to his role. His expertise lies in digital commerce SaaS and services, specifically catering to brands in the e-commerce space. At Getida, Lou is dedicated to scaling the most customer-centric GTM team in the industry, focusing on innovative revenue recovery solutions for Amazon sellers. His leadership in revenue and GTM strategies has positioned him as a valuable asset in the rapidly evolving world of digital commerce, where he continues to drive growth and success for brands navigating the complexities of online marketplaces.

Moderator

Marine Pajot
Marine Pajot
Marine Pajot
Strategy Director
MANIFESTO GROWTH ARCHITECTS

Marine Pajot

Strategy Director, MANIFESTO GROWTH ARCHITECTS

Marine is a Growth and Innovation Strategy Director at Manifesto Growth. She has over 15 years of experience working for a wide range of leading global brands such as McDonald’s, Mars and Nascar, in New York, Paris, Sao Paulo and London.

She has a passion for brands and strongly believes in their power to disrupt categories, invent the future and positively impact our society. She helps clients develop growth strategies, real-world propositions and experiences that engage consumers in the long term and drive value for businesses. She is the author of two reports on the role direct relationships with consumers can play in unlocking brand and enterprise growth.

13.10 – 14.00

121 Meetings & Networking Break

14.00 – 14.30

Making Paid Media Pay 

How AI can help you optimise your ecommerce marketing model for increased ROI and future growth

Key takeaways:

What the future holds for AI in paid media management and why human expertise will remain crucial

Why retailers face significant challenges in managing paid media campaigns across multiple evolving platforms

How the shift to AI-powered advertising is transforming the landscape for ecommerce businesses

How to tackle Google’s PMax / Meta/ Bing’s blackbox challenge by leveraging your first party product data

KEYNOTE PRESENTATION

Speaker

Ollie Brothwood
Ollie Brothwood
Ollie Brothwood
Head of Customer Success
Upp.ai

Ollie Brothwood

Head of Customer Success , Upp.ai

14.30 – 15.00

The Marketplace Masterplan – From Selling to Returns

Revolutionise profitability, from dynamic pricing and demand forecasting to optimisiation and user behaviour analysis.

30 MINS FIRESIDE CHAT

Speakers

Andrew Steel
Andrew Steel
Andrew Steel
Ecommerce Director & Company Director
CHARLES BENTLEY

Andrew Steel

Ecommerce Director & Company Director, CHARLES BENTLEY

Andrew joined the business in 2005 and was originally tasked with promoting the business to trade customers as well as exploring ecommerce selling opportunities.

The early 2000’s saw the explosion of the internet and Andrew proudly sold the company’s first product on eBay towards the end of 2005, the company’s first DTC sale. Seeking the opportunity, Andrew set up BuyDirect4U as the online trading name for the business in 2005 and forged a successful eBay business, soon selling on Amazon and other marketplaces, including internationally, before expanding to other direct to consumer websites such as Tesco, Homebase, Wilko & Next.

Andrew’s role as eCommerce Director encompasses both product sourcing and development as well as marketplace sales management & supporting the sale team’s online accounts, working closely across the wider marketing, finance & logistics teams

To maintain the growth of the eCommerce business, Andrew has been instrumental in building an experienced & knowledgeable Buying team. A team that continues to successfully bring exciting new products to homes across the UK and into the stores of our Retail Partners.

Charlotte Cousins
Charlotte Cousins
Charlotte Cousins
Head of Marketplace
TESCO

Charlotte Cousins

Head of Marketplace, TESCO

With over a decade of professional experience, I am currently spearheading the Tesco Marketplace, focusing on creating a seamless e-commerce platform that aligns with Tesco’s commitment to innovation and customer satisfaction. My expertise in change management and team leadership, coupled with a Six Sigma Green Belt and a Certified Change Management Professional (CCMP) certification, positions me to drive significant transformations. At Tesco, we leverage diverse perspectives to foster a culture of continuous improvement and excellence.

In my role as Head of Tesco Marketplace, I’ve had the end-to-end responsibility for the launch, ensuring our offer meets the evolving needs of our customers. My previous experience as Head of Transformation enabled the largest global implementation of Oracle HCM and the introduction of Whoosh, Tesco’s short lead time proposition. Collaborating with a dedicated team, we have set new benchmarks for Tesco’s £1bn Click&Collect business, underscoring my commitment to advancing our e-commerce strategy through innovative fulfilment solutions and outstanding leadership.

Katie Lindop
Katie Lindop
Katie Lindop
Ecommerce Director
MORPHY RICHARDS

Katie Lindop

Ecommerce Director, MORPHY RICHARDS

As Ecommerce Director at Morphy Richards, Katie brings a wealth of knowledge in online sales strategy, driving growth and digital revenue streams for the iconic home appliance brand.  Katie oversees all aspects of ecommerce operations, from enhancing user experience to expanding sales through third-party platforms and marketplaces.

A strategic thinker, Katie focuses on data-driven decision-making to maximise sales opportunities, improve conversion rates, and ensures profitability across online sales channels. By leveraging analytics and performance metrics, she continuously refines Morphy Richards’ online presence to align with evolving consumer behaviours.

With a proven track record of developing successful ecommerce strategies, Katie ensures that Morphy Richards remains competitive in a fast-paced digital marketplace, consistently delivering increased revenue and customer satisfaction.

Linkedin – https://www.linkedin.com/in/katie-lindop/

Stephanie Etherington-Bell
Stephanie Etherington-Bell
Stephanie Etherington-Bell
Product Director
BLUE YONDER

Stephanie Etherington-Bell

Product Director, BLUE YONDER

With around 20 years’ experience in eCommerce and logistics, Stephanie is passionate about driving product innovation to deliver customer-centric outcomes.

Her current role as Product Director at Blue Yonder is focused on developing their returns management strategy to revolutionise the way retailers and logistics providers process returns through the customer journey, driving performance and building loyalty.

To complement this Stephanie has a strong background in international logistics, go-to-market strategies and customer engagement, previously holding leadership roles at Shippit, SEKO Logistics and MetaPack Group.

Stephanie joined Blue Yonder as part of their acquisition of Doddle in November 2023.

Moderator

Marine Pajot
Marine Pajot
Marine Pajot
Strategy Director
MANIFESTO GROWTH ARCHITECTS

Marine Pajot

Strategy Director, MANIFESTO GROWTH ARCHITECTS

Marine is a Growth and Innovation Strategy Director at Manifesto Growth. She has over 15 years of experience working for a wide range of leading global brands such as McDonald’s, Mars and Nascar, in New York, Paris, Sao Paulo and London.

She has a passion for brands and strongly believes in their power to disrupt categories, invent the future and positively impact our society. She helps clients develop growth strategies, real-world propositions and experiences that engage consumers in the long term and drive value for businesses. She is the author of two reports on the role direct relationships with consumers can play in unlocking brand and enterprise growth.

15.00 – 15.30

The Toolkit You Need To Make Your Channels Purr

With fierce competition on marketplaces, sellers find themselves facing numerous considerations. From boosting conversions and building a loyal customer base to outperforming competitors and creating compelling best-selling listings, the challenges can be overwhelming.

PANEL DISCUSSION

TBA – TRUELAYER

Speakers

Sohail Ashraf
Sohail Ashraf
Sohail Ashraf
Group Head of Marketplaces
JD SPORTS

Sohail Ashraf

Group Head of Marketplaces, JD SPORTS

Experienced marketplace/digital/performance professional. Held numerous digital leadership roles, getting results and growth. Can handle big Data/AI/UX. Solution expert for Systems and IT

Tom Grindey
Tom Grindey
Tom Grindey
Sales Manager
DALESMAN INTERNATIONAL

Tom Grindey

Sales Manager, DALESMAN INTERNATIONAL

Experienced Area Sales Manager with a demonstrated history of working in the sporting goods industry. Skilled in Retail, Sales, Retail Buying, Marketing, and Sales Management. 10+ Years experience of Amazon Vendor & Seller Central management, with multiple brands. Experienced in launching brands onto multiple retail marketplaces, such as B&Q, Debenhams, Decathlon and others.

Toby Samuels
Toby Samuels
Toby Samuels
Online Marketplace Manager
SWEATY BETTY

Toby Samuels

Online Marketplace Manager, SWEATY BETTY

Josh Fernandes
Josh Fernandes
Josh Fernandes
Head of Product
TRUELAYER

Josh Fernandes

Head of Product, TRUELAYER

Moderator

Marine Pajot
Marine Pajot
Marine Pajot
Strategy Director
MANIFESTO GROWTH ARCHITECTS

Marine Pajot

Strategy Director, MANIFESTO GROWTH ARCHITECTS

Marine is a Growth and Innovation Strategy Director at Manifesto Growth. She has over 15 years of experience working for a wide range of leading global brands such as McDonald’s, Mars and Nascar, in New York, Paris, Sao Paulo and London.

She has a passion for brands and strongly believes in their power to disrupt categories, invent the future and positively impact our society. She helps clients develop growth strategies, real-world propositions and experiences that engage consumers in the long term and drive value for businesses. She is the author of two reports on the role direct relationships with consumers can play in unlocking brand and enterprise growth.

15:30 – 16.10

121 Meetings & Networking Break

16.10 – 16.55

Retailer Owned Marketplaces

20 MINS CLOSING KEYNOTE

Moderator

Dan	Finley
Dan	Finley
Dan Finley
CEO
DEBENHAMS

Dan Finley

CEO, DEBENHAMS

Dan joined Debenhams as Chief Executive Officer in January 2022 to digitally transform the iconic British heritage brand.

Prior to joining Debenhams, Dan spent a decade as Group Multi Channel Director at JD Sports Fashion Plc.

He delivered unprecedented multi channel growth as JD established itself at the pinnacle of the sports fashion industry, becoming a global multi channel leader and entering the FTSE 100.

Dan started his career in management consulting after reading Economics and History at Balliol College, University of Oxford.

16.30 – 16.50

Rakuten Marketplace – Selling to Japan

Speaker

Kora Habinakova
Kora Habinakova
Kora Habinakova
Channel Manager ‑ Marketplaces
JOHN COTTON GROUP

Kora Habinakova

Channel Manager ‑ Marketplaces , JOHN COTTON GROUP

An established marketplace channel manager, Kora has worked in ecommerce and the digital space since 2008. Having played an active role in the digital landscape evolution over the years, Kora has a strong grasp of digital marketing and ecommerce strategies as well as back-end systems to build successful online stores. With the landscape shifting from brands concentrating on sales via their own ecommerce platforms to expanding their presence via marketplaces; and the marketplaces’ growth in volume and value added to the economy, Kora is keen to share her knowledge of best practices as well as tactical test scenarios to help marketplaces grow further.

16.50 – 17.00

Chairs Closing Remarks

17.00

Networking Drinks & End of Day